Couldn’t add my Australian dl details
App Couldn’t see barcode on back of Victorian driver licence. Sadly useless
It’s helpful
It’s expensive for sure. However it is there when you need a car in a hurry or the last minute. I wish they would give either a military discount for veterans or a locals discount. There is no way to afford a car for the entire day to travel the island. The major brands are a quarter of the price for that. I think they could do a better job at cleaning the windows or just washing the cars. But like I said they are helpful when you need a car last minute
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Great for under 25!!
It was so easy and great to use for someone under 25. No additional fees and gas was free but we didn’t even need it because the car is so fuel efficient. We took it for a day trip around O’ahu. We picked it up at 5am for sunrise and it was perfect because we did it all from our phones! Did not even need to wait for a rental place to be open or come back before close.
Only thing was the car was a bit dirty (sandy and exterior mud) but that was completely manageable!
TOTALLY RECOMMEND!! 10/10!
Only thing was the car was a bit dirty (sandy and exterior mud) but that was completely manageable!
TOTALLY RECOMMEND!! 10/10!
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Used to be okay. Now nothing but problems
I used Hui for years and it worked ok. Now I can’t even get into my account, the contact us form on their website gives errors, and the customer service call back feature doesn’t seem to work. Super frustrating experience.
All in all I can’t rent a car and my vacation plans now need to be changed as a result. Going to the competition.
All in all I can’t rent a car and my vacation plans now need to be changed as a result. Going to the competition.
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Issues
Had a very bad experience with the service. I suggest you to ready the fine prints carefully before deciding to use them. They only provide you the vehicle information 5 mins before the starting time, but you have to spend at least 15 minutes or more to take photos of all dents, scratches and damages during your check-in. The car was dirty and gas was almost out. When I returned my car about 15 minutes late due to traffic, they charge your late fees without any exceptions. I understand this is company’s policy, but they should let customers access the vehicle information early so they can start all the prep work prior the service starts instead of wasting 15 minutes + to take photos and upload to their app. At the end, the total charge is more than a full day rental. Definitely will never use this app again.
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Willing to lie about cleaning staff
I was charged a $250 cleaning fee because I failed to report an unpleasant smell in the vehicle that was present when I entered the car. The person who rented the car after me reported it, and since Hui does not send anyone to check on their vehicles between rentals, the blame fell to me.
I tried to bring this up with Hui, but they claimed that they sent somebody to check on the car BEFORE my reservation and the cleaning staff “confirmed” there was no smell before my rental. This is where I have an issue, because this was a blatant lie— if somebody had checked they would know the smell was present during my rental and I would not have been wrongfully charged.
My account with Hui was also terminated due to this dispute, which is fine because I didn’t plan to use their service again.
I tried to bring this up with Hui, but they claimed that they sent somebody to check on the car BEFORE my reservation and the cleaning staff “confirmed” there was no smell before my rental. This is where I have an issue, because this was a blatant lie— if somebody had checked they would know the smell was present during my rental and I would not have been wrongfully charged.
My account with Hui was also terminated due to this dispute, which is fine because I didn’t plan to use their service again.
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Great idea easy
Used Hui for first time and was super easy and meant no fighting for a parking spot. Good price with a nice car!
Great rentals
Easy to book with the app! Everything works seamlessly!
CC and ID qrequired before browsing
Could not find any rental cars that would work for me. It seems that the fleet is very small or the service is so popular that there is nothing to rent. Nevertheless, the system is a little bit shady. You can’t see what’s available as a guest. You are required to create an account, upload your ID, enter your address and credit card BEFORE you can see what’s available. Imagine that websites need to check your ID and credit card before allowing you to see what they sell. If you want to delete your account, well… you need to call them… I don’t know if everything is a legit business, but based on my bad experience, I still feel like the whole thing was a scam.
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Mahalo NUI
We use HUI EVERY TIME we come to Oahu after we return our Car Rental from the Airport to our Hotel. It’s so convenient picking up and returning our HUI Car right across the street from our Hotel and never having to worry about paying $75 / night for parking in Waikiki… Here’s to our NEXT… Mahalo!!!!
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