LUISAVIAROMA User Reviews

LUISAVIAROMA - Luxury Fashion

Luisaviaroma S.p.A.

Lifestyle

Shopping

Top reviews

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For the fashion buyers

A great and easy app to navigate and has some of the best selection available

Always-on-top

13 days ago

Response from developer

Dear client, we appreciate your kind words about our app's navigation and selection!

One of the best app i use to shop

Navigation and service is swift, no trashing and is very easy to use.

maude93

22 days ago

Response from developer

Dear customer, thank you so much for your fantastic feedback about the app's ease of use and swift navigation!

Great app

Amazing app with great quality clothing at good prices and very fast delivery highly recommended

M Ramsay

a month ago

Response from developer

Dear customer, we appreciate your kind words and are glad to hear that you enjoy the quality of our products and the fast delivery!

The app vs others

App deletes earned points if not used for certain of time even though earning them in profile takes the longest time to be updated

The express delivery is not an express with expensive delivery with hangers that cause customs to open packages

The same items in competitive apps but with more expensive prices

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LightCooking

4 months ago

Response from developer

Dear Client, We truly regret your disappointment. We would like to assure you that the satisfaction of our clients is our priority and LUISAVIAROMA PRIVILEGE program is loyalty program created especially for our valuable clients. The participation in this loyalty program means that you accept and agree to abide by it’s terms and conditions. The LVR points have an expiry date, and you can check your expiring points in your profile. Regretfully once the pints are expired, they cannot be restored anymore. As for the shipping, even if the service is express there may be a Customs delays which unfortunately are out of our control. Hope this clarifies. Best regards

Always the best availability and styles

My go to place for shopping

EaZee E

4 months ago

Response from developer

We appreciate your love for our styles and availability!

Premium Shopping Experience made Consistent

They just check all the boxes, you name it, yes they do that 😎

Yuzu-chan

4 months ago

Response from developer

We're delighted to hear you’re enjoying the premium shopping experience! Thank you for your feedback!

Disappointed

I made a purchase online 20/07 and the status still processing, not recommended this website, be aware they don’t care about customer service and not support if you call them or asking for assistance.

jugabi90

4 months ago

Response from developer

Dear Client, We truly regret any inconvenience. As indicated online the orders are usually processed in 1-2 business days, but during sales and promotions processing times may be longer. We apologise for the delay, and we remain at your disposal for any further assistance. Best regards

Worst customer service ever

One star is too generous. First of all, the customer service here is the worst. There’s no live chat, and you can only communicate via email, which is very slow. I ordered an item and paid $14 for express shipping, but the item took forever to arrive. There’s no point in paying for express shipping, but there’s no other option, so I had to pay. I didn’t include my apartment number, so I contacted them, and suddenly they applied for a return on my item without asking me. I was planning to retrieve it myself even if it got lost, but they returned it without my consent and then said it was my fault and wouldn’t refund the shipping fee. I didn’t request the return; I still want my item. I told them I would pay again to have it sent, but they didn’t understand and kept talking about a refund. Never order from here. The customer service is the worst. In this day and age, there’s no live chat, and their email response is extremely slow. While I’m getting frustrated, they reply only once a day.

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Chloe._.K

5 months ago

Response from developer

Dear Client, We truly regret any inconvenience. Please rest assured that we always do our best to reply to all e-mails as soon as possible. As indicated online the orders are usually processed in 1-2 business days, but during sales and promotions processing times may be longer. If the address is incorrect and we are not able to change it, due to security reasons, it is our procedure to process the return. We hope you understand, and we remain at your disposal for any further assistance. Best regards

love it

good

kkkyyyy277

5 months ago

Response from developer

We appreciate your love for the app! Thank you!

Not that great

While the items are great and the quality of the merchandise is super, the app is poor. Filtering is not very user friendly, and I often get a red message balloon on the app icon but I cannot find what it refers to.

Medicofski