Could be a lot better
Just like the electrification overhaul, the app could use one too.
1. A better parking map for each station
2. The option to save my station preferences since I’m logged in (Caltrain should gather data anonymously to see how many people use the same stations every day)
3. The live map can optionally ask for my location so that I can see which train I’m in and track stations in real time.
4. Modernize it and make it more user friendly. C’mon, you’re in Silicon Valley!
1. A better parking map for each station
2. The option to save my station preferences since I’m logged in (Caltrain should gather data anonymously to see how many people use the same stations every day)
3. The live map can optionally ask for my location so that I can see which train I’m in and track stations in real time.
4. Modernize it and make it more user friendly. C’mon, you’re in Silicon Valley!
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Does not sell tickets
The Caltrain Mobile app talks all about how you can buy tickets digitally and yet there’s nowhere to buy tickets on the app. There used to be, however the last few times I’ve used Caltrain I checked the app and cannot find anywhere to buy tickets even though it still talks about being able to buy them digitally. What happened?
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Good when it works
Update: since my last review, the app started working most of the time and it’s a big help when it works. But recently I can no longer get the real time update for the mountain view station. Wonder why.
——-previous review
Just downloaded the app yesterday and it worked when I tested at home. But I wasn’t able to use at the station. Kept on getting error messages of not being able to reach server and it asked to check internet connection. It looks like the app doesn’t work with cellular data. Not sure why. Such a frustrating experience. Almost late for the train yesterday. I was able to replicate the error at home by turning off wifi. All other apps works with cellular data and I checked setting to make sure this app is set to work with cellular data. Not sure what to do now. Please help.
——-previous review
Just downloaded the app yesterday and it worked when I tested at home. But I wasn’t able to use at the station. Kept on getting error messages of not being able to reach server and it asked to check internet connection. It looks like the app doesn’t work with cellular data. Not sure why. Such a frustrating experience. Almost late for the train yesterday. I was able to replicate the error at home by turning off wifi. All other apps works with cellular data and I checked setting to make sure this app is set to work with cellular data. Not sure what to do now. Please help.
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Only works when there’s wifi
Just downloaded the app yesterday and it worked when I tested at home. But I wasn’t able to use at the station. Kept on getting error messages of not being able to reach server and it asked to check internet connection. It looks like the app doesn’t work with cellular data. Not sure why. Such a frustrating experience. Almost late for the train yesterday. I was able to replicate the error at home by turning off wifi. All other apps works with cellular data and I checked setting to make sure this app is set to work with cellular data. Not sure what to do now. Please help.
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Unable to use
After reading some reviews I waited until I was in the parking lot of the Caltrain station to purchase my tickets and parking pass. The App never loads. Stays on the first loading screen. I ended up purchasing paper tickets inside. I tried multiple times to load the App, while waiting for the train, on the train, at my destination, etc. It is a good thing I didn’t buy my tickets on the App! I wouldn’t have been able to show proof when boarding.
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App Crash specially during commuting hours
While traveling from San Francisco to Mountain View for work one fine morning, I opened the app for purchasing a day pass and sadly the app didn’t load for 15mins and eventually crashed. I tried this again the next day and same app crash. I hope something can be done about this problem, occurs specially during commuting hours in the morning and evening.
I’m not going to use this app anymore for my Caltrain ticket needs.
I’m not going to use this app anymore for my Caltrain ticket needs.
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Unreliable connectivity
App used to work great but now it often has issues connecting when not on Wi-Fi, which is basically every time you want to buy a train or parking ticket considering there is no Wi-Fi available at stations or on the train.
Restarting my phone used to work to “fix” this connection issue but now that doesn’t work anymore. Basically plan extra time in case the app doesn’t connect so you have time to buy a paper ticket.
Restarting my phone used to work to “fix” this connection issue but now that doesn’t work anymore. Basically plan extra time in case the app doesn’t connect so you have time to buy a paper ticket.
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Doesn’t work half of the time
I’ve only used it a handful of times and twice, the app does not work. I’ll keep getting an error message and/or message telling me to redownload the app. I’ve gotten a parking ticket since the app didnt work that morning. I used to park and pay for parking while in transit to work. Now, I gotta think of a better plan.
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Doesn’t open more than half the times
The app doesn’t go past the red screen 8 out of 10 times. Sometimes we rely on this app to get the tickets and then it doesn’t work and we have to miss the immediate train since we are at the ticket machine getting the tickets. So inconvenient and unreliable.
Doesn’t show schedule
I’ve just downloaded it and it’s fine for buying tickets and parking spaces but when you go to the trip planner it sends you off to their website and latest news in events. The link is broken to the schedule.
