It is sure easier than a money order
At first there was a bug but tech support was on top of it. I have had no problem since and I use it weekly.W70child
awful service.
i need to report more than one issue. I have tried to put almost 20 dollars on my account now and it is charging me but not giving me credit so I can’t even get in contact with my friend but it’s taking my money. Secondly, i have been on hold with customer support for over an hour and still no answer. Need to fix asap.rissdanielle
Developer Response
Please call our customer service, business hours are Monday through Saturday, from 8am to 10pm Central Time. I recommend that you call during lower call volume times of 10am or 2pm. Our staff will be happy to assist you with this matter. Thank you for your time.App
this is the sorriest excuse for a app as i've ever seentarz29
Horrible app
Let’s just start off with I can’t create an account it has me fill out all the requirements and then it says phone number is already being used I changed it 5 times then it tells me my name is registered and has an account then I change that and now my address is used I changed that and my email is in use I try the recovery password link and now my email is not registered with any member and it’s the same circle I’ve deleted the app re downloaded it and nothing help please.Mannyp15
Why?
Our family did not commit a crime. This company is stealing from families by charging this horrendous amount of money just to talk to our loved ones. I work hard and pay taxes so I am doing my part. I hate what my child has done but to punish his family by these gross overcharges is deplorable.jkhfyhuyfyttf
Stealing your money!
App doesn’t even work correctly! You have to call to update info instead of being able to online which is dumb! Also upon account system kept not allowing me to set up an account, claiming my number is already registered clearly it isn’t! And saying it can’t locate the address within my city and state also clearly incorrect!Who freaking cared
Thanks y’all
After reading reviews!! I won’t use this, my friend gets out soon so heck.Litabug79
Waste of money
The correct solutions phone service is a scam. They take your money and don’t provide the service. They prey on the incarcerated and their families.01tmctr
Nonsense
The app doesn’t work. It takes your deposit but won’t credit account. Your forced to call customer service and hold for 45 minutes.CYF29
Ridiculous
App works when it wants to. Apparently the company has nothing to do with their own app. You can call them and stay on hold for at least an hour but no one who answers the phone will know the answers. You can put a claim ticket in for a tech to check the issue but that will happen when the technician decides to get to your ticket. There is no way to check your account’s call history and minutes used per call , that’s their way to cover up unused minutes that are charged. You can only deposit money on your account through this app when it actually works.
Bottom line is if you have any technical issues with your account , Correct solutions will not know how to fix that issue and you will have zero communication with your loved one.
The app and company should just shut down
Update: reported this issue several times and still nothing done about checking balances
And if you go online you not able to check your balance either. You can make deposits though, shadysophiamanno
