it works, but not smoothly. it will sign you in, show you your accounts, then sign you in again. this happens every single time. and you can’t deposit checks over $500 without calling the bank to have them temporarily up that amount, you can’t deposit checks at the atm either. boo
Please fix this so I don’t have to keep deleting and reinstalling it. I am constantly having to log back in even tho I have Remember me turned on
their app is awful, you can’t pay on your card from your existing accounts without waiting 5 days for the account to be verified. what’s to verify, all the accounts are at your bank! you can’t link more than 1 payment account at a time, so you can’t choose to pay from savings one month, and checking the next without the app removing your previous account, then, you get to wait another 5 days. i really wanted to support my credit union, but i’ve had my apple pay denied on multiple occasions for no reason, and even my cash card hasn’t worked at the store, even when i have more than enough to cover the swipe. just awful
It’s supposed to save your credentials and use biometrics but it makes me log in with my password 3/5 times
The UI doesn’t make features very obvious. Important pages are hidden behind tiny, hard to notice icons
Until they released their credit cards app (which barely works) paying your credit card online was a massive hassle with an unintuitive UI that made you manually type in the balance you wanted to pay off that month.
Every time they update the cosmetic looks of the app performance goes out the window. Its crashed 4 times this morning when all I needed to do was add a few bucks to my checking account for groceries
More like 21/6
This site goes into maintenance far more than anybody could imagine
Try banking overnight or on the weekend and you’re in BIG trouble
Pros: Easy log in, easy to view balances, transfers have no issues.
Cons: Crashes frequently or says its unable to verify identity. The access to the RBCU credit card website is a joke and is barely functional.
I love this new app! I’ve been a loyal RBCU member for over 20 years. There’s an option to deposit checks via the app, and a message feature to ask questions under More options. The Touch ID sign in is terrific, too. Thanks for making such a great app!
This app is a really efficient and well-designed app. I do most of my banking right from here. I love the remote check deposit.
(In a previous review I noted that face recognition was not working. The developers corrected the flaw in just a few days. Well done!)
Face ID was awesome, but with the recent update, it asks me for my password every time, and rarely just asks me for my Face ID..simple, but annoying, as I’m someone who checks my bank account a couple/few times a day. Love the new design, but please fix this, it’s driving me nuts!
I asked for help on maintaining the mobile app which I had for 2 years on my phone because it just vanished. The help which I received was a chuckle. Total disrespect. I believe Wings, Royal, Affinity Plus ...would offer help. I would seriously consider those institutions before RBCU. Horrible customer service
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