Leave a Review WE Connect by Windstream
Crap
Insanely poor service that forced me to load this app that won’t access my accounts. Go figure from the worst rated internet provider ever.
Contacted through this app and chat says “ log in through the app” thank you for contacting Windstream ….disconnectwaterboy5001
Bad records
I have had an on going problem with my account since September 2023. Because of trouble with the platform in my yard my account was suspended and closed then 2 accounts were opened and one of those accounts had a 500$ billing. The mobile app is still showing the closed? account and so my account is past due and the cap discounts are not being applied properly.Show lessDestarte2
Waste of energy
The app is awesome if you’re on Wi-Fi but doesn’t work on cellular the whole point of having access to your business line on your cell phone is to avoid delays in communication when they can’t guarantee service it’s absurd.Cat_loz
What is this app even for???
I got an email to view my bill, clicked the link, logged in and was directed to download this app. So I did, I can’t view my bill, or do anything on my windstream account!! The only thing I can do is a speed test, and I already have an app for that! Completely USELESS!!Expensive old food
Buggy
App crashes regularly and takes forever to load. Recent updates seem tog l have made it worse, not better.mrungem
Terrible
Not only is the company terrible, but their applications as well. Desktop & even mobile app always experiencing issues and downtime. Good luck getting in touch with your account representative if you have an issue.
Save your time, money, and frustration.nick12345678910
Horrible
Honestly there NOTHING good about this app, I use it to answer company calls and I have to delete the app and redownload it after about every 20 calls or so, clients can barely here me even when I’m screaming into the phone. I don’t recommend to anyone if you need to communicate.Libby207599
Zero stars
I would give this a zero star rating if allowed. I can’t even get logged in to this app. It gives me a ‘cannot connect to the server” message every time I try. I’m no longer able to log into the original kinetic Windstream app because it tells me I have to us this crap. As a business customer, how am I supposed to deal with this mess?Show lessJewells67
Was Useless but there’s hope
First let me clarify that the only reason our company uses this app is to be be able to answer calls remotely on our cell phones. Although recent updates seemed to have
improved the previous issues with missing calls because the phone would simply not ring and callers cannot hear us the latest update MAY have finally corrected these issues. We have several users in different locations and all reported the same problemsShow lessRunJer
Dismal app
Our company is suffering because of this app. We want to use it, but our remote sales force is resorting to using their personal cellphone numbers. Across the board, not one person considers it worthwhile. And Windstream tech support has been of no help.Big_Bub
Developer Response
Hello and thank you for your feedback. As a WE Connect admin, you are seeing the menu for company account management. Please note that OfficeSuite "standard users" will go directly to the OfficeSuite UC main page and will not be offered non-OfficeSuite menu options. You have two options for quickly getting to the OfficeSuite UC screens. 1) On the Home screen you can tap on the floating circle with "..." which will offer a shortcut to OfficeSuite UC. 2) You have the option to set OfficeSuite UC as the start page that you will see when you open the app. If you would like to change your start page, tap on your profile picture and you will then see the "Start Page" menu option. Tap on that to see a list of options for start page. If you'd like to speak directly with our support team, please call 1-800-600-5050.
