bKash User Reviews

bKash

bKash Limited

Lifestyle

Finance

Reviews Summary

Positive highlights

🔐

This app hasSecure login with Face ID/Touch ID

🛒

This app hasConvenient for mobile banking and payments

💳

This app hasSupport for Amex and MasterCard bill payments

🌐

This app hasAccessible across Bangladesh and abroad

🤝

This app hasReliable and trustworthy service

Negative highlights

🚫

This app hasIssues with verification and login process

🔍

This app hasMismatched NID information

🕰️

This app hasSlow response and app freezing

📱

This app hasLack of support for older iOS devices

💰

This app hasHigh transaction fees and charges

🔒

This app hasInability to use VPN or access app from abroad

🗑️

This app hasDifficulty in removing saved payment details

🔔

This app hasToo many unnecessary notifications

Top reviews

Most RecentHighest RatedLowest Rated

A poorly designed UI/UX

I won’t talk about the functionalities. I’m posting this review purely based on the design. There are some serious design flaws, some of which are:

- the home screen is too cluttered now. Instead of showing all these icons, the main screen should have been minimal - showing just 3 or 4 most used features.

- icons are poorly designed. It’s difficult to tell what they do just by looking at the icons. You might as well just use text labels. The color of the icons do not stand out either.

This is undesired from a company like bKash. Hire a good designer to design the app. Seriously!

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Qhameem

5 years ago

Response from developer

Thank you for your review. We really appreciate your taking the time to share your experience with us. We will definitely consider this. We are working hard to meet exceptions like yours. We have released this update to make the new bKash app easier and more convenient to the users so that you can enjoy all the new features.

Worst Design Revamp Ever

You guys basically ruined the amazing world class experience that we had with the app. It is a disgrace to in every sections. Ugly icons, loaders and UI elements. Who thought this would be a good idea to change the whole app! Really disappointed! 😑

nh12me

5 years ago

Transaction History

My app doesn’t show transactions of sending money or making payments. I faced this issue quite a number of times, I made payment or have been sending money to someone but the app doesn’t show in the transaction records. Which delays the process and I can’t confirm that the money has been sent. It never comes from in my transaction history. The money has been deposited and no text messages as well. It really gets confusing and embarrassing at the same time. Hope bKash will sort this issue out!

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Shafaqat Alam

6 years ago

Response from developer

You won't get any SMS for any kind of outgoing transaction done through the bKash app. Please check your account statement from your bKash app and you will get the details regarding all your transactions.

Very poor User experience

I want to know who designed this app user interface! A rookie developer can do better than that.

1st some icon doesn’t tell the whole story about the service, 2nd there is no edit option for my saved payments! And also no delete option either!

If your developer is that bad with app designing, pls feel free to contact me I am a software developer!

This app is piece of garbage 😒

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m8showkat

6 years ago

Response from developer

Thanks for your valuable review. We are so sorry to hear that you are facing such problem/problems. We request you to share your experience with us at support@bkash.com so that we can work on it.

2.4.4 full of bugs

Alter updating to this new version 2.4.4, I have been facing random errors. Sometimes it says, ‘this app only can be used in bd’, although I am within country and my phone locations settings are ok.
2ndly sometimes altering my phone number and hit enter, it says ‘ there is an error, try again’
Although account number is 100% ok.

Who the stupid developed backend for this app, I really want to meet him. Lol

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Selim Hossain

6 years ago

Response from developer

Thanks for your valuable review. We are so sorry to hear that you are facing such problem/problems. We request you to share your experience with us at support@bkash.com so that we can work on it.

Biller name not found

To make payment from “pay bill” list I did not find prescribed biller name “XI Class Admission”. Have reported call center for solution. No solution made yet. Thanks

Jewel Zaman

6 years ago

Response from developer

The time you were trying to pay bill for Xi Class Admission the campaign was already ended. Please contact us on support@bKash.com anytime if you have any difficulty with any service. We will be happy to assist you.

Cool but not so cool!

It is really irritating how the app restricts you from using the services when it has an update and you are not updated to the latest version. Let people have the option to move on with the older version and when they need they can update it on their own.

D3adsparr0w

6 years ago

Request for Add PDB at pay bill

I am from Chittagog and it will be more effective for us if bKash add PDB in pay bill option. Because Chittagong people really suffering very much to recharge pre paid meter bill.

Adam Jampa

6 years ago

Response from developer

Thank you for your suggestion. We are working hard to meet your expectations.

Very friendly.

Tnx ID should be copy supported. We need the tnx id for many bill payment. before app, it sends message report that contained copy-able tnx id. but now in the app, if i need to submit my tnx id somewhere, i need to write it down manually eith the help of another note app. this is very very annoying. please improve it. otherwise it is very friendly app

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Saderumy

6 years ago

It should work until update available

In my iPhone the app doesn’t open and says to upgrade but in App Store there is no upgrade available, so please pay some attention on this, it should work until the upgrade available, thanks

Samraz

6 years ago

Response from developer

We would like to let you know that the new bKash app requires iOS 9.0 and above to work properly. We hope by now the issue has been solved from your end, but if you still face issues requesting you to contact with us through livechat.bkash.com.