bKash User Reviews

bKash

bKash Limited

Lifestyle

Finance

Reviews Summary

Positive highlights

🔐

This app hasSecure login with Face ID/Touch ID

🛒

This app hasConvenient for mobile banking and payments

💳

This app hasSupport for Amex and MasterCard bill payments

🌐

This app hasAccessible across Bangladesh and abroad

🤝

This app hasReliable and trustworthy service

Negative highlights

🚫

This app hasIssues with verification and login process

🔍

This app hasMismatched NID information

🕰️

This app hasSlow response and app freezing

📱

This app hasLack of support for older iOS devices

💰

This app hasHigh transaction fees and charges

🔒

This app hasInability to use VPN or access app from abroad

🗑️

This app hasDifficulty in removing saved payment details

🔔

This app hasToo many unnecessary notifications

Top reviews

Most RecentHighest RatedLowest Rated

International access

Such a great app developed by BKash team! But its a shame that accessing account from outside Bangladesh is not allowed.
BKash Higher management and Policy makers should ponder on this untapped opportunity to reach even higher customer satisfaction. Requesting to take necessary steps to provide access BKash account from overseas.

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Mash_Jr

4 years ago

Response from developer

Thanks for the amazing review.Thank you for your suggestion.We will definitely consider your valuable input.

Need help .

I was using bkash app since 2018.i October i got updates from bkash app and now I can't use Bkash app in my iphone 5. My ios version is 10.3 and we have no further software updates...

Can you please make a way to use your bkash in previous versions of ios .

I want really want to use your Bkash app.

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olick1015

4 years ago

Problem with updated version

After updating bKash app I have been facing problem with opening the services. It is requiring many more touches to open the services, taking more time than usual or it is much slower and less friendly than the earlier version. I don’t know whether other users are facing the same problem like me, or any one has reported of the problem with the updated app. You are requested to suggest me the reason to face such problem and it’s remedial measures. Thanks
Ahmedul Kabir ( user of bKash app)

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friendlyaction

4 years ago

Response from developer

Thanks for sharing your feedback. To get better service please clear the data and cache for your App by going to your phone settings. In case you are still facing the problem, please reach out to us livechat.bkash.com with your problem details (your bKash account number, handset & model name) and relevant screenshots so we can make it right.

Problem about logging in Bkash App

Hello
I am having problem to log in the Bkash App. It’s showing Bkash App is only available for Bangladeshi users. I am in Bangladesh and last logged in the app on 24th September. I uninstalled the app and again installed it but problem not resolved. Can you help regarding this?

Dr. Riaz

4 years ago

Problem issue

My phone 6+. When open the app. My phone work very slowly. Its not games app. So pls optimize the app. Thats problem not only for me. Many people suffer. So plz... kindly optimize the app. Thank you.

tofu4426

4 years ago

Response from developer

We are so sorry to hear that you are facing problem. We request you to share your experience with us livechat.bkash.com or support@bkash.com so that we can work on it.

Mollik

The only

Mahamudha

4 years ago

Response from developer

Thank you so much for your encouraging star ratings!

Keeps Crashing

When all other applications in my phone works smoothly , this one keeps crashing almost all the time I want to open. Then it requires a restart to open the app, and after using the first attempt, it starts to crash again. I think this issue should be taken into account.

Arafat Jewel

4 years ago

Response from developer

To get help from our customer representative regarding this issue kindly visit livechat.bkash.com or send e-mail to support@bkash.com.

Issues after the update.

After the last update, on my iPhone 6s plus, it is incredibly slow and/or very low frame rate. You need to optimise and test app properly before release. This is not a game or recreational app. This is kind of serious banking. You can’t suddenly drop certain user with old phone without notice due to the type of app it is. Also when I pay my visa card bill, I have to pay info every single time, no save option. When I bring money from the card, save option works just fine. Regards.

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Ross0203113

4 years ago

Response from developer

We are extremely sorry for the inconvenience. Requesting you to contact with us at support@bkash.com and share your problem so that we can try and solve it.

Billing Issues

The app is good and all but problem with the billing services. Even though a lot of people have installed prepaid electric meters there is no option for westzone prepaid system. Also paying internet bills of Amber it through the app is not recognisable. After paying through the app we still have to call their help line to inform them of the transaction.

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Achculder

4 years ago

Response from developer

We are extremely sorry for the inconvenience. Requesting you to contact with us at support@bkash.com and share your problem so that we can try and solve it.

I just liked it

I really liked the app and appreciate it. but still I want to give you some suggestions. don’t just stay inside the boundary of internal brac bank payment system.. upgrade and develope other payment system also..

sshorifs