Intentionally difficult
Creating an account itself is hard to do, getting your points back now that its possible to fly is even harder. I’m sure getting a response from the good people that designed this system will be next to impossible.
Response from developer
We are sorry that your experience didn’t quite match your expectations, RJT_94. We'd like to address all your concerns by sending an email to customercare@gorewards.com.ph. We’ll work with you to resolve any issues as quickly as possible.
Unable to access dollar account
Response from developer
We’re sorry to hear about your feedback, Jhünax™️. This is Go Rewards Philippines. You may send an email at customercare@gorewards.com.ph for any membership concern.
垃圾
Response from developer
Hi, ttt哈哈彭于晏! We'd like to know about your concern. Please send us an email at customercare@gorewards.com.ph.
Wish I could give this Zero Stars
I give up on this app…total waste of time.
Response from developer
We apologize for the issues you encountered. We want to make this right. Please try to "forgot password" and choose "Membership" to proceed with the resetting of password and login. If this persists, email us at customercare@gorewards.com.ph.
OTP Cannot complete registration
Response from developer
Thank you for letting us know about your OTP concern, John Matthew. We want to make this right. Please send us an email to customercare@gorewards.com.ph along with your contact number and we'll check on it.
Very Poor Customer Service
Response from developer
Hello there. We do not mean to cause you inconvenience. Rest assured that our team is working to fix the error in resetting the password. It seems that you already sent us an email. If you did, may we ask for your reference ticket number so we can take a look at the status of your concern? If not yet, you may send us one at customercare@gorewards.com.ph. Thank you.
Uno
Response from developer
We're sorry for the inconvenience this has caused you, luzzzie. Please try to reset your password by clicking the log in button. Select forget password and choose the method of verification via SMS or Membership Info. If the issue persists, kindly send us the screenshot of the error at customercare@gorewards.com.ph along with your contact info. Thank you.
Blocked Without Support
Response from developer
We're sorry for the trouble you experienced with our app, we would love to help you on this. Can you please send us an email with the screenshot of the error you are facing along with your mobile number at customercare@robinsonsrewards.com.ph so we can look into this for you. Thank you.
Was this even tested?
Response from developer
Hi, Johannes! We sincerely apologize for the troubles you've had with the app. Kindly send us an email at customercare@robinsonsrewards.com.ph with subject line 'Mobile App" along with the screenshot of error you encountered so we can further investigate this. We apologize for any inconvenience.
Crap
Response from developer
Hi! We apologize for the difficulties you are experiencing with our app, let's work on this. Kindly send us an email with the screenshot of the error you are facing along with your mobile number at customercare@robinsonsrewards.com.ph. We want to take a closer look at this for you. Thank you.
