It’s a shame
It really is a shame. I was such a huge fan of Bluon ever since it came out I can’t tell you how many countless times it has helped me diagnose issues order parts and just overall make my workload that much easier. As much as I was upset when they took away calling tech-support and having to earn points I understood it because they gotta make money too and being that I was using the app already to sorce parts from my local distributors I had no worries with this. But this latest membership thing they want us to get and limiting the searches we can do, I just can’t do it anymore. It’s unfortunate, I thought the HVAC field finally at something for the technicians for us.
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Paying For What?
I usually don’t ever leave a review for anything whether it’s good or bad. I personally am a residential service technician and use Bluon for the ease of access to all models’ manuals. I went the distance, (not that it was a long process) to become a “Bluon Pro” & “Bluon Ranger” because I really liked the app and wanted to show my support to the newly released app (at the time). It’s really helpful during the day when the diagnostic sticker is gone and/or faded away and when I need to see how the equipment is supposed to be properly installed. As far as the other perks go, such as ordering parts right on the app, are great but are simply just add-ons to the main purpose of the app. But now, Bluon wants us to pay to view manuals (3 per month are free, any more manuals after need payment) because they need the funds to “further support us in the field”? Looks like I’m going back to Googling PDF files online.
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Paying For What?
I usually don’t ever leave a review for anything whether it’s good or bad. I personally am a residential service technician and use Bluon for the ease of access to all models’ manuals. I went the distance, (not that it was a long process) to become a “Bluon Pro” & “Bluon Ranger” because I really liked the app and wanted to show my support to the newly released app (at the time). It’s really helpful during the day when the diagnostic sticker is gone and/or faded away and when I need to see how the equipment is supposed to be properly installed. As far as the other perks go, such as ordering parts right on the app, are great but are simply just add-ons to the main purpose of the app. But now, Bluon wants us to pay to view manuals (3 per month are free, any more manuals after need payment) because they need the funds to “further support us in the field”? Looks like I’m going back to Googling PDF files online.
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A bit convoluted
I had this app on my old phone and it was great. I just tried to re-register and I can’t get through the registration process. It keeps saying there’s an error.
Forced to watch an ad while working
It was after 6 pm and I am trying to use the app, which has been great for me, when a video pops up after opening. I want to get the job done so I can go home, so I close the app hoping it won’t restart the video. Nope, not only does it restart the video, but it starts it from the beginning. I just set my phone down and did something else while this stupid video played. I do not know what the video was about nor do I care at this point. Very annoying to be forced to watch a stupid video on an app that is here to help technicians at work. Great app though and very helpful. Please send a text and email if you want us to watch a video for an app designed for helping someone at work. I don’t recall getting a text or email with a link to watch a video. So annoying.
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Best service out there!
I’m a residential HVAC tech. Been doing this for about 10 years. HVAC is MY LIFE! These Poor homeowners had a contractor install 4 systems in their brand new home. It has been a nightmare from the get. We’ve been getting everything back in track as their original contractor abandoned them. Today we were dealing with this low voltage issue and could not figure out what was going on. We called and they answered under 2 minutes!!! Walked us through it with a great attitude and a sense of humor I appreciate. After the bad news finding out we had to run new wire we were followed by another call by Aaron. They offered to deliver us food! I was shook! Definitely wowed us. Food got delivered, I’m eating it now with the other tech after 12 hours of work. I will never forget this gesture. Thanks again Dan and Aaron, and thank you BLUON!
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BD03
I love the app and the resources it offers to the tech a in the field, but they should not have cut the customer service help line or center based off you buying parts or equipment when you purchase a amount of supplies that made it hard for young techs fresh out the trade school still using what they learned in school and put it to use in the field
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Awesome Tech Support!
They always answer the phone quickly and give incredible help. Everyone I’ve talked has be very pleasant and walks me through things I might not understand! Thanks!
ED IS THE MAN!!! Helped me a ton with some airflow problems I was having on a system.
WHOLE TEAM AT BLUON ROCKS OUT HARD!
ED IS THE MAN!!! Helped me a ton with some airflow problems I was having on a system.
WHOLE TEAM AT BLUON ROCKS OUT HARD!
has potential
It’s great as a free to use resource sometimes but doesn’t feel complete or finished. It seems like most every time I go to search for a model or literature there’s nothing there, not every time but most times. I find it cumbersome to navigate, use and have conversations on the forums. This should look and feel more like a ‘on the job’ app/tool and not a ‘at home reflection’ app/tool. On a job today I went to use the app to search for a Bryant manual because lo and behold no packet present. And then when I reached for the Bluon app I got hit with the, please sign in screen, and as sure as s I forgot my pw, I tried to reset it - I tried it once and it gave me a “too many attempts” lock. Like I said has potential…
Update/
Looks like they had an update but had to call in to get it reset.
I really like this app concept and it sounds like a distribution game changer and it couldn’t have arrived any sooner. I hope they don’t stop there.
Update/
Looks like they had an update but had to call in to get it reset.
I really like this app concept and it sounds like a distribution game changer and it couldn’t have arrived any sooner. I hope they don’t stop there.
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Super handy
To have manuals, parts and wiring diagrams at a few taps of a button just makes my job so much easier 👍👍👍
