Doesn’t Block KNOWN Scammers
I would give 5 stars but when I have 775 calls in less than two weeks and 90-95% come from a KNOWN SCAMMER called Beyond Benefits! They call every 5-15 minutes from 8am to 8pm. A SIMPLE Google search pulls up MULTIPLE. Articles of how this is a KNOWN scammer spoofing a legitimate company. The company even has “Not A Call Center” in their name now. I have blocked at LEAST 20 numbers from them and this app STILL has not listed them as a known scammer and auto blocked them. This is ridiculous. If I pay for an app, I expect them to know KNOWN scammers that have MILLIONS of reports and block them. They should NEVER be allowed to get thru. This app blocks “possible scam” calls from other numbers but will not block this Robo Calling, no sound, just hangs up on you and sells your number and calls it NONSTOP from HUNDREDS of numbers. LIST THEM AS A KNOWN SCAMMER! How hard is that? Why am I being subjected to their harassment when I have reported every single call. That should have triggered you to take a deeper look! Come on! BLOCK THEM. You have no problem blocking other known scammers. And yet this one not only gets thru when already blocked three different ways but continues to call on new numbers under THE SAME NAME. Just block them. Please.
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Do not expect this application to work while you are out of the country
I have been out of the country for more than a week and using a vpn on all my devices. This app doesn’t stop unwanted calls while you are traveling and it doesn’t update the call list at all. I am getting calls all night long while on another continent. This app is a complete waste of money. Add to the fact that I am part of not one but two data breaches now and my number is being used to spoof nuisance calls. Thank you T-Mobile for not caring about people’s privacy.
There are calls that show up in my missed calls list that do not appear in this application. Why? How can you advertise that you block spam calls when this application allows calls to come in and does not even track them at all? How is it that this application blocks a number one day, but someone calls from the same number the next day and the call gets through? How is it that you report a number as spam, but someone can still call you from the same number a day later twenty times and it still rings? This application is a complete waste of money. Don’t bother.
There are calls that show up in my missed calls list that do not appear in this application. Why? How can you advertise that you block spam calls when this application allows calls to come in and does not even track them at all? How is it that this application blocks a number one day, but someone calls from the same number the next day and the call gets through? How is it that you report a number as spam, but someone can still call you from the same number a day later twenty times and it still rings? This application is a complete waste of money. Don’t bother.
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Response from developer
We’re very sorry to hear you’ve been experiencing issues with our Scam Shield service. We’d like to connect with you to help clarify some of the issues you are experiencing and gather some additional details to help correct the rest. Please email us directly at CallProtectionOps@T-Mobile.com so we can get some more information to investigate. And to clarify at this time, our Scam Shield services are not designed to function while roaming off of T-Mobile's network outside of the country but we certainly appreciate the feedback.
Unique Outstanding Design App!
Funny as I sit here I can remember when security was never thought to be so important for your phone. You could pick up a phone book and get the number you wanted to call. Remember when you could get a operator to help and dial the number for you. When you answered your phone never was any danger that goes on today. When the idea that the phone company came out with that we could hide our phone number from the world seemed like a good idea but as it turned out this was the start of the security system problem that now has blown out of proportion! This app is truly trying to get back to where it is safe to answer your phone again! But it is not simple and the Crooks that have caused this mess are not making it easy to correct the problem. They are not rolling over and playing dead. They use tricks to try and keep on trying to steal your money and Identity. But they are losing with the help of this great unique technology outstanding app! So hang in there and help the Developers report what is happening to you and report the phone number that is a scam or fraud. Your helping to beat the Crooks even though it may not seem like it so Mr. Developer I Tip my Hat 🎩 to you and say “ Thanks “
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