Leave a Review Care.com Caregiver
Helpful but has some holdups
I am so grateful for this app which has helped me find some jobs locally that I wouldn’t have had otherwise! There are three main things I wish could be fixed. 1. An option to edit a profile. The editing option is there but after saving edits, it doesn’t update and reverts back to the original text, years of experience, base pay rates, etc.
2. An error box keeps popping up that says “Miles willing to travel is empty” when I click the “ok” button, there is no option anywhere on the page to put any mile information in, but that box keeps popping up and won’t let me advance with a profile until I do it. But there is no way to do it. That is frustrating.
3. I cannot find an option to delete or hide a profile. For example if I have found a Babysitting job, and want to hide my housekeeping profile until the babysitting job ends.Show lessSamaSpar
Caregiver jobs
Something has changed with this app in the last year or so. You can’t even connect with a prospective client. I think sometimes people are ahead of me because they responded to there add before I did. People don’t always call the 10th person who responded to there add. They might hire the first or second responder. If we could just get through to more of the clients I’m sure I would have a more steady flow of work. This app has been very disappointing to me. It is programmed to not let us communicate with clients. So we have to pay for this service. I do want to say I have paid in the past and I still didn’t have a steady flow of clients. I think this app only allows certain amount of clients to come through to us who are looking for work.Show less😇🙏❤️
Slow background check, High crash rate.
I’m not sure if there’s a bug or something but first of all when I open up the app it says “Hi Sophia!”. My name is not nor has it ever been Sophia.. Secondly when I try to edit this the app crashes. And thirdly I have had the app for week and submitted what information they needed long ago for my background check. While I understand they tell you it can take longer due to inaccessibility to court documents. BUT I have absolutely zero criminal record. Lol I have never been arrested. I’ve never been charged with anything. So.. there are no documents to access?? I just downloaded Door dash and they were able to complete my background check in less than 25 minutes. Yup, less than 25 minutes. So all in all I’m still interested in the app. It doesn’t hurt to keep it on my phone. But I’m very disappointed with how long it takes to get the ball rolling.Show lesslalazuli13
Eternal glitch
I’ve been a member on Care for 6 years. I invest in the website to obtain good ratings, access, background checks etc.
I have noticed over the years it is a constant battle to get my notifications, to write a paragraph, to edit and so on..
To this day I cannot edit my profile for certain things. Since the beginning it has me car-less when I’ve always had a car and marked that I have transportation.
6 year long story short- I like the format from about 5 years ago. It keep evolving into something more and more user UN friendly. I have probably lost out on opportunities - no doubt- with all the issues. I continue to auto pay and upgrade and invest in this website. It would be appreciated after all these years- if these tiny BIG problems could get fixed. There’s no even flow. Please please fix the website. It’s terribly frustrating.
Ps. It’s a challenge to call them too so while they’re making so much money, maybe they could give back a tiny bit by fixing their- what seems to be eternal-problems in all areas.Show lessLisaSer
Helpful Job Hunting
There is a lot of opportunity in the Care app to find a job. But most importantly I appreciate the background check that’s offered in which helps connect with families of higher pay. I like how this app allows families to create profiles that states the schedule and some additional in-depth detail of what the job inquires because me as a nanny could review this and see if there is potential of being a good fit for each other. I also am able to create a profile of myself which allows families to review and reach out through private messaging if they’re interested, or if you private message a family they could take a peak at your profile before replying. I’ve had great luck.
The only thing I would recommend to the Care app is if there was a way when families research a nanny name that our personal pay rate is shown with our name. I say this because too often I have families that reach out to me but have an extremely low pay rate to offer which I unfortunately have to pass up because it doesn’t meet my personal needs/qualification.Show lessATirov
This app needs improvement.
First of all, it won’t let me make any changes to my profile. It either pops up some sort of error message or let’s me change it and then changes it back when I leave the page. Second, I was in the middle of applying for a job and was randomly logged out. When I went to log back in it wasn’t taking my password that I know I used considering I just created the account. When I got into the website and tried to submit a email for help through their contact us tab it wouldn’t submit. I finally found their email and sent them an email so hopefully all will be resolved. Both the app and website need bug fixes and improvements. I never leave reviews but this has really frustrated me and possibly caused me to lose one of the only jobs I was hoping to get. The three stars are because I like how the app is set up and have had success with this app in the past. Hopefully they make these improvements.Show lessemg0978
Great platform, faulty App
The actual website is great, I’ve been using it for years and have been able to grow my own family care business from it. Have met amazing employers that have now become like family to me.
I’ve been through all the changes of the app, so I know firsthand that this new update is totally screwed up. I haven’t been able to sign in through the app for months which is really affecting my communication with new families. It just freezes once I click sign in, I have to sign on through the website to access my account which is very inconvenient. I’ve tried reaching out to technical support, but no response. Multiple families have messaged me saying they are having the same issues.
Please make a change and fix the bugs!!Show lessMalissa_1
beware of incompetent Care staff
I cared for a family and the mom left a review for me. It didn’t show up so she tried again. Still nothing. I reached out to the Care “help” team asking why it wasn’t showing up and if someone could help.
The help team member who read my request responded with the most bizarre and idiotic message - “Thanks for reaching out. I would be happy to assist you today! After reviewing your review records, we determine that you need to enroll as a company and you are enrolled as an individual caregiver. I have closed your individual account for you and you are now able to re-enroll as a company.”
I then got a notification that my Care account was completely closed.
I am ONE individual person. I have never been, nor given any indication that I am a company. They asked no clarifying questions and simply killed my account.
My account with all of my future bookings, my messages, my profile, my reviews. Everything.
My work. Gone. My JOB.
I emailed 5 days ago and have yet to get any kind of response. Their support is horrendous. I don’t know what I’m supposed to do from this point forward.
Use this platform to find work, sure, but do NOT rely on it beyond that. As soon as you book, get off the app. Don’t accept payments over the app. Don’t keep your bookings on the app. Don’t rely on it for communication. They can take your work away from you so easily.Show lessAlRaee90
CARE IS TERRIBLE!!!
I’ve been a nanny and caregiver for years using this app, paying for a subscription thinking it was great. Until the last family I worked for. The husband started flirting with me and put me in a VERY uncomfortable position, and it was obvious that I was uncomfortable. So I pulled the wife aside and told her what had been going on every day when she would leave for work. She assured me she would take care of it and that he would apologize. Long story short, he never apologized and instead she told me don’t come in the following week. Then Sunday night, their niece called me...waking me from my sleep to notify me “it’s not going to work out.” But that’s not what upset me. They contacted Care to make up lies about me because Monday morning, I woke up to an email from Care Support notifying me that my membership is being terminated for violation and there’s nothing I can do about it. I responded to the email and haven’t heard back. I tried to reach out to Care and nobody will reply back to me. It’s a good thing I don’t sue for defamation of character!Show lessmelissatyla
Love the site!
I have been using the site for about three years as a babysitter. I live in a ski resort town and this is how I have cultivated my tourist clientele over the years. I have secured over 60 jobs using Caregiver. It has all I need to connect with and maintain a relationship with prospective and past clients. I appreciate that I’m able to also include my phone number in correspondence to clients as that sometimes makes it easier the closer they get to arriving for their vacations. Caregiver has enabled me to grow a bit of a business as a babysitter and nanny in my hometown and I use babysitting as a supplement to my primary income because I need to have a second job. It’s a great way to make extra money and Caregiver provides the platform for me to be able to do that.Show lessMtnGrl2020
