Care.com Caregiver User Reviews

Care.com Caregiver: Find Jobs

Care.com, Inc.

Utilities

Lifestyle

Reviews Summary

Positive highlights

💼

This app hasHelpful for finding rewarding and suitable jobs

🔍

This app hasMakes it easy for both employers and employees to connect

🏠

This app hasHelps find jobs near home, better than commuting

🕰️

This app hasAllows flexibility to work as much or as little as desired

🤝

This app hasGood platform for building a caregiving business

Negative highlights

🐛

This app hasBuggy and glitchy app with frequent crashes and errors

💰

This app hasDishonest and high fees for caregivers, including a 10% booking fee

🤖

This app hasLack of real human customer support, only automated responses

🔒

This app hasDifficult to edit or delete profile information

📝

This app hasInability to communicate with clients before accepting bookings

🔍

This app hasDifficulty finding and filtering relevant job postings

🗣️

This app hasNo option for caregivers to review families they have worked for

🚫

This app hasAccounts can be terminated abruptly with no explanation

Top reviews

Most RecentHighest RatedLowest Rated

New to the app, not to the trade

I signed up for the app almost 2 weeks ago. In comparison to similar Apps (which have no subscription fees), this App is terribly unfriendly to use - same mostly applies to the website. For example, there is no option to save/like a job post to be able to come back to it. Also, no button on the same screen with the ad to dismiss the ad - only to flag or report, so I have to look at the same ad multiple times! In addition, setting rates is incredibly frustrating; sometimes it’s takes and others it doesn’t. It also takes the amount entered and auto adjusts other services, which I am not used to. Those looking for services should be required to create a fuller profile and actually explain the job. I’d say 90% of the ads for caregiving or pet sitting to have literally one sentence about the job. Opened messages stay on as read and that drives my ADD up the wall. Speaking of which, there is no option to archive messages. I know this company has been around a very long time and I am severely let down on how dysfunctional everything is. If not improved ASAP, I doubt I’ll keep paying to work with an App/website that’s so unfriendly to users.

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Pm123098

14 days ago

Response from developer

Thank you for your feedback. I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact at Care Help Center for Families, Caregivers & Partners or Facebook Messenger. Please include 2024-12-02-29823232 when you message. Deleting and reinstalling the latest version of the app may also be helpful.

New to the app, not to the trade

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Pm123098

a month ago

Response from developer

DID ME DIRTY IN THE WORSE WAY

I had worked so hard on my profile and had gotten hired by many on Care. I had also have had these clients given me 5 star reviews and not one complaint from anyone. I have a passion for caring for elderly and just helping people in general. I had appreciated Care’s platform until one day I woke up and realized my profile was taken down without a slight explanation of why this even happened to me. I’ve helped so many people on Care even if it was temporary help or permanent. I had always showed up and given my all. This destroyed me, to know my profile was taken down and on top of that, no rhyme or reason for doing so. It states that I can make an appeal that all I had to do was log back in using the same account. I did that and tried submitting a claim. My claim wasn’t even being allowed to be submitted at all. I’ve tried so many times and I have received the same outcome numerous times. I am wanting to sue Care for this because this matter was carelessly mishandled and uncalled for. Care, I hope you make this make sense in the form of I was a member for a long while and built up a good profile that has reviews from clients who hired me on your platform. I am devastated and you guys didn’t even give me the chance to make an appeal as promised. This was all lies.

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090413LPML

4 months ago

Response from developer

I apologize for your frustration. If your account was closed, it most likely means you do not meet our eligibility guidelines. I am sorry to hear of your difficulty with your appeal, and we would be happy to help with this. Please reach out via our Contact Us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024095 when you message.

TERRIBLE

it would be zero or negative stats if i could. my account has been down for over a year and all you get are automated emails saying basically, sorry go to our FAQ becasue we don’t really care. then if you keep emailing they say stop emailing your issues has been resolved. it’s been over a year and it’s honestly comical atp. there is zero phone number to call so you will always be speaking with a robot. “we are here to help” yah no they just want the money with no responsibility. worse customer service i’ve ever seen and this is for nothing because again, they do. not. care. just go to the faq and everything will be fine( faq has no info) good luck you guys, they don’t care about you or the families.
edit/ and then they say “ oh we can help try here” and then you get an email saying we will get back to you in 48 hours” and they don’t or if they do they saw sorry the problems been resolved, good luck!
no phone number or any personal help so don’t come here saying yah you can contact us, you know we can’t. I hear the same thing over and over and for over year still haven’t gotten a clear answer to my problem.
get a help line with an actual human. it’s so bizarre how terrible the customer service is. again negative stars if i could.

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fckofff69

7 months ago

Response from developer

Thank you very much for your feedback. I'm so sorry you have not been hearing back when you try to reach us. In addition to our Contact Us link at https://help.care.com/s/contactuslease, you can also please feel free to reach out to us through Facebook Messenger for faster service. Please use Reference Number REV-022432 when you message.

Wonky and hard to use

I'd love to find out how this company could work out for me, as I've heard many great things from others over the years. However, when I tried filling out my availability, it would automatically delete entries that were correct instead of letting me correct or delete entries that I made mistakes on. (Why can't I just type in the times of my availability myself instead of selecting it from a scrolling list?) Further, when I selected "Add to multiple days" I expected to be able to select which days to add my availability to but it applied it to all the days of the week. (I am not available every day, and I am not always available at the same times every day.) If I tried to correct entries for availability, it would not allow me to select AM or PM or change the start/end times, and if I tried to delete the incorrect time slot, it would delete the slot that I wanted to keep and then not allow me to change or delete the one that I wanted to correct. I got so frustrated and turned off by this glitch that I just gave up on the sign-up. I'll finish it another time, perhaps, but not on the app.

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aconibel

7 months ago

Response from developer

Thank you for your feedback. I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact at Care Help Center for Families, Caregivers & Partners [https://help.care.com/s/contactus] or Facebook Messenger. Please include Reference Number REV-022104 when you message. Deleting and reinstalling the latest version of the app may also be helpful.

The App is a complete money grab these days

I’ve had this app for almost 2 years and the first year it was a lot cheaper and it was a lot easier to get a job and the one time gigs were pouring in. I stopped paying for the plan because I had a full time job and didn’t need the one time gigs to my child’s extra curricular schedule.
I don’t know what happened because when I came back looking for another job since my NF relocated, all I do is apply and the jobs posted already have a ton of applicants. Why would the job still be up after weeks and so many applications in, it’s a waste of time having to run through all of them, take a chance to apply because what other choices are there and only to never hear back.
The kicker is the one-time gigs. Why would you pay such a premium fee (they doubled it by the way) and still have to apply for these gigs? Supposedly they send them to everyone on their list and with everyone’s response, they family gets to choose who to pick. Again, a money grab and a waste of everyone’s time. It previously use to be that they sent it to one person and they had a choice to accept or decline within a certain time before it was sent to the next person.
Not to mention that they still bombard your emails and texts with the urge to reply because a the family is waiting to hear from you.. no they’re not. Quit spamming me.

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noxeelove

8 months ago

Response from developer

Hi, Thank you for your feedback. I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact at Care Help Center for Families, Caregivers & Partners or Facebook Messenger. Please include Reference Number REV-021493 when you message.

Great App, Needs work

I've found the app to be great for connecting with clients but I'd like to be able to communicate with clients more easily. After an update that came about over a month ago I've noticed that when potential clients are ready to send me their personal number for easier communication it gets blocked out, while this safety feature is great in theory, in practice it is a huge headache as neither I or my clients can see each others numbers when we send them. There is also a recent glitch that came about after the most recent update where my current conversations with families will not load. This is a huge problem because if they attempt to reach out to me to set up a meet or cancel a planned meet up I cannot see their messages as it will not load. I also cannot access details of the existing jobs such as addresses as those are attached to the messages, which again will not load. I have already attempted restarted my phone, fully closing and reopening the app, and deleting then redownloading the app. The reload button is also no help because it doesn't seem to work.

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kjjr07

a year ago

Response from developer

Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-019012 when you message. Deleting and reinstalling the latest version of the app may also be helpful.

Terribly buggy

I submitted a similar review a couple weeks ago but I’ve scrolled through to see if others were reporting similar issues and now I’m 100% sure the review was removed by the developer. The app is terrible. There are so many pages that don’t load, buttons that don’t follow through, and pages that stay static. There’s no way all these reviews are actual people- the rating of this app has to be inflated because the app is nearly unusable. I am tired of trying to click the job details on “tasks”/open requests for the day and nothing loads or works. Or someone sends me a message needing care and I get a blank page on the “job” tab connected to their message. Not to mention receiving a push notification about a message, I open it, and it’s only the message itself there- no job related tabs in the initial opening- thus forcing me to close/kill the app entirely hoping it will refresh and show. I spend more time completely restarting the app just trying to see info than I do actually engaging with anyone. I would delete the app and only bother with the website but the company forces you to use the app for many things, especially with initial account setup. My next step is contacting their corporate offices regarding the terrible usability because this is absolutely ridiculous and affects how caretakers respond and remain organized.

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fbanks8691

a year ago

App doesnt even work

I am very frustrated with my experience with this app and ive barely had it 24 hours. I was signing up online and i paid the $8.99 membership fee and was taking directly to download the app. I downloaded and as soon as I open it every single time I am given an error message and there is no way around it to actually use what I paid for. I have deleted and redownloaded it at least 10 times and I have restarted my phone several times as well. I looked for any app updates and there is none. I did every single thing they recommended on the website and when that still didn’t work I cant even talk to an actual customer service representative to fix it. I can chat with a robot who cant even answer my questions and prompts me to send an email with my problem. So I do that and put in my email and still nothing. Not even an email letting me know they got it and will let me know soon? I have looked up and down for any customer service contacts and they have zero. Such poor service and thats rich coming from a young adult who knows the ins and outs of technology. I want my money back.

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Janesky4

a year ago

Response from developer

We are sorry to hear of your recent experience with the App. Please follow these steps to resolve the issue: 1. Upgrade the Care.com caregiver app (v21.9.1) 2. Your app will log you out automatically and you'll need to log back in. If your app does not log you out automatically, please log out manually and log back in. 3. Upon logging back into the app the error should be resolved For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-017363 when you message.

Glitchiest app I’ve ever used

This app is horrendous. I just downloaded it and I already want to delete it. For one, I have been trying to set up my profile and it is absolutely impossible. I keep trying to put in my availability for one time jobs, and it won’t save anything that I put in. There’s no “save” or “apply” button so the second I exit out of the calendar, all of those dates I inputted are immediately gone and it says I never put any information in and that I need to. I just did!! I spent 10 mins doing it!! And then I keep getting different notifications, and it won’t let me click on any of them. It shows I’m pressing buttons for different things, and it doesn’t work at all. It frequently freezes and crashes. I also had a friend try to find me on the other app for parents, and my profile is nowhere to be found. I don’t know if I have to wait a certain amount of time for my profile to pop up, but there is no communication from the app stating I have to wait or something. I will probably delete this app and download Sittercity like everyone else has mentioned in the other reviews.

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uhimsav

a year ago

Response from developer

Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-016903 when you message. Deleting and reinstalling the latest version of the app may also be helpful.