ClickTime User Reviews

Clicktime.com, Inc.

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Love Clicktime, but Mobile App Needs Help

So for as long as I’ve had the ClickTime mobile app, it has a bug in it that they refused to fix. When you use voice transcription to enter a detailed time description as soon as you turn off the transcription, it deletes the entire entry. If you hit the return button, it deletes the entire entry. I have written to them and asked them to fix this and make it a zero day bug priority, and they refuse to deal with it. I understand that not everything is a priority, but I would think that any state or federal government entity, considering using the software would immediately rethink whether or not it wants to deal with a lawsuit over failure to maintain government data. Moreover, anytime an application is incapable of simply doing what it’s intended purpose is namely, tracking time, and providing descriptions for that activity, it’s a failure in my book. you’ve got one job ClickTime: now go do it fix the mobile app so that other people aren’t competitively disadvantaged and so that you can rise to the minimum expectations of a piece of time tracking software. I don’t want to hear from you that you don’t support voice transcription. It’s 2024, and everyone supports voice transcription. this review was made with voice transcription. I use voice transcription to enter my time descriptions on the web application. Telling your users that you don’t support voice transcription is kind of like telling people in a restaurant that you don’t have plates or forks. Time to get your developers to fix this bug and release an auto update or time to fire some developers who are in capable or unwilling to do their jobs. Your users expected and the 8+ years. I’ve waited for you to fix this bug is absolutely positively unacceptable.

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Yrrab446

4 months ago

Response from developer

Hello and thank you for taking the time to leave a review. We are sorry to read that the lack of voice transcription support has caused frustration and disruption in your time entry process. When possible, please reach out to our Support Team at support@clicktime.com and we would be happy to arrange a discussion with our Product Team regarding this need. Thank you in advance and please take care.

Click time isn’t user friendly

Anytime you make any changes to your time off it will reset it back to the day you are on and a full day for time off.

Click time is horrible

10 months ago

It rounds your time.

This app is not great if you’re wanting to use precise time. For instance if you put 1310 it’s going around to 1315. If you put down 1205 it’s going around to 1200. Maybe there’s a way to adjust this I haven’t found one yet.

fnnsbcbc. d

a year ago

Response from developer

Hello fnnsbcbc. d - thank you for leaving a review. You are correct that our app performs rounding for each time entry, based on the time increment set in your ClickTime instance. Please reach out to our Support Team at support@clicktime.com and we would be happy to explain further. Thank you again and we hope to speak with you soon.

Slightly better than online

Still clunky and cumbersome and spent integrate with other systems like outlook

joel k - -

a year ago

Like the app, dislike their billing

The app works very well for my needs and usage. Clean, simple and intuitive interface keeps me organized. Customer support is good and they usually respond the same day or in about 24 hours.

If there is a negative about this company it’s their annoying billing system. It’s not consistent like any other business such as credit cards, utilities or any other subscription service that charges on the same day (or within a day or two) every month.
For example, I had two charges on the same day in the 2 week in Feb…one was for January the other for February then 2 charges in March, one for March and the other for April. What’s up with that?

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starvingarchi

2 years ago

Response from developer

Hi Starvingarchi - thank you for leaving a review. We are happy to read that the app has been working well for you. I am sorry for any frustration our billing process has caused. We would love to discuss this further with you to see how we can assist. When able, please reach out to billing@clicktime.com. Thank you again and we hope to speak with you soon.

Clicktime Quicktimesheet

All I have to do is remember to do it, and it is done!

randierainbow

2 years ago

Easy and Efficient

User friendly .
Note tab help keep records together.

Diane@Renew

2 years ago

Great App for work on the go!

I use this app on my phone to keep track of my mileage & timesheet, they are submitted directly to my supervisor who can immediately approve or deny them. It’s very convenient if you can’t get to your computer and you do your work on the go.

Emberla

2 years ago

Avoid the stopwatch

The stopwatch feature on iOS is extremely buggy. When you start a stopwatch as the first entry on a new day, it will show the time from the last entry on the previous day with the fields cleared out. The time will show up on today’s time entry page, but if you open it, it shows the previous day’s date.
If you leave it running, you’ll eventually get a warning that you left a stopwatch running past midnight. Saving the time saves it on the wrong date and I’ve seen it overwrite an entry on for the previous day. This bug has been present for well over a year since we’ve been using ClickTime.

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Flann O'Brien

2 years ago

Response from developer

Thank you for taking the time to fill out a review. I am sorry to read that you are experiencing an issue with stopwatches on iOS. We would love to investigate this further. Please reach out to us at support@clicktime.com and our Support team can work with you to troubleshoot the behavior you are seeing. Thanks and we look forward to connecting!

Come on…

There is more than enough space on a modern smart phone to be able to fill out the time sheet in the more intuitive “week mode” just like on the web. Maybe arrange it vertically instead of the horizontal web layout. Also, I find myself constantly checking what the date is today (through the iOS pull down) so I know I’m filling out the latest time sheet. As a type of calendar app it is one your duties to make the users don’t lose there orientation.

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JJL09

2 years ago

Response from developer

Thank you for taking the time to fill out a review. The ability to use a Week View entry mode on a mobile app is a great idea and one that we will log with our Product team for future consideration. If you wish to discuss this further with us, we encourage you to reach out to our Support team at support@clicktime.com. Thank you again and please take care!