So for as long as I’ve had the ClickTime mobile app, it has a bug in it that they refused to fix. When you use voice transcription to enter a detailed time description as soon as you turn off the transcription, it deletes the entire entry. If you hit the return button, it deletes the entire entry. I have written to them and asked them to fix this and make it a zero day bug priority, and they refuse to deal with it. I understand that not everything is a priority, but I would think that any state or federal government entity, considering using the software would immediately rethink whether or not it wants to deal with a lawsuit over failure to maintain government data. Moreover, anytime an application is incapable of simply doing what it’s intended purpose is namely, tracking time, and providing descriptions for that activity, it’s a failure in my book. you’ve got one job ClickTime: now go do it fix the mobile app so that other people aren’t competitively disadvantaged and so that you can rise to the minimum expectations of a piece of time tracking software. I don’t want to hear from you that you don’t support voice transcription. It’s 2024, and everyone supports voice transcription. this review was made with voice transcription. I use voice transcription to enter my time descriptions on the web application. Telling your users that you don’t support voice transcription is kind of like telling people in a restaurant that you don’t have plates or forks. Time to get your developers to fix this bug and release an auto update or time to fire some developers who are in capable or unwilling to do their jobs. Your users expected and the 8+ years. I’ve waited for you to fix this bug is absolutely positively unacceptable.
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Response from developer
Hello and thank you for taking the time to leave a review. We are sorry to read that the lack of voice transcription support has caused frustration and disruption in your time entry process. When possible, please reach out to our Support Team at support@clicktime.com and we would be happy to arrange a discussion with our Product Team regarding this need. Thank you in advance and please take care.