SWACU Mobile User Reviews

Southwest Airlines Federal Credit Union

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Why SWACU?

Every aspect of banking with the SW Airlines Credit Union has been superior to any other banking experience I’ve ever had. The people are courteous and informative, and the process is smooth and efficient. They offer some of the best interest rates in the industry. SWACU sets the standard.

RonCMD

10 months ago

Response from developer

Thank you so much for your glowing review! We're delighted to hear that your banking experience with Southwest Airlines Credit Union has exceeded your expectations.

Not As Efficient As The First One

1-The app needs to have the QuickView functionality that lets you see what you have in your account with a click of one button. 2-Please return the availability to do fast transfers. Having to search and then click at least four times to transfer money defeats the purpose of the app. I might as well use a computer. 3-Apple doesn’t allow for Fingerprint login, why not?? 4-In settings what does “Customize Your Online Banking Experience” mean? I clicked it and nothing happened...?? 5- What is the < button in the top left corner for? 6-The buttons/icons need to be bigger. The font is too small. These are just a few things that need to be changed. I agree with the other reviewer, I liked the old app better.

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Disappointed CS

a year ago

Response from developer

We value your feedback, and it helps us make meaningful improvements. Please continue to share your thoughts, and we'll work diligently to enhance the app based on your suggestions. We apologize for any inconvenience you've experienced, and we're dedicated to delivering a better app experience in the future.

Good & Bad

Everything seems to work great. I’m able to open successfully on my iPhone and my iPad & use all functions. However, please bring back the ability to use LandScape (Horizontally\Sideways) Mode on the iPad. I miss that function.

Danr54

a year ago

Response from developer

Hello! We genuinely value your suggestion. We'll certainly explore the ability to enhance landscape features.

Update is horrible

The new update won’t allow the app to display in any way other than portrait on an ipad. In addition, when you move between accounts and bill pay, you get kicked out and have to login in multiple times in “one session”. It’s harder to find the information that was displayed before and when you do, you get kicked out again. The app is meeting the level of customer service at SWACU.

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Horrible, horrible “update”

a year ago

Terrible.

I don’t write reviews often, but I had to this time. The SWACU app is just terrible. Extremely buggy. I just tried to login, and my face ID does not work. They tell you to go to profile -> profile updates -> and then biometric enrollment, but it doesn’t exist. This is just one of the many inconveniences this app has given me. Garbage app.

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kentashelley

2 years ago

Update

The app keeps telling me to update, but every time I try to it just keeps taking me back to the app which keeps telling me to update, which keeps taking me back to the app. Any suggestions? Already uninstalled and reinstalled with no luck

IrishGuyInTexas

2 years ago

Update

So I’m trying to open the APP it says this version is no longer supported click update
Once I click update, it goes back to the Apple store, and there is no update
So I’m in a vicious cycle that I can’t use the app because there is no update 🤦‍♂️

sparticuss67

2 years ago

Problems updating now

This is the worst app on my phone. I have always had problems with it. Now it says to update it but it will not update. Swacu needs to hire another developer. I am very disappointed with this app and now it doesnt work at all now!!!

Mars3605

2 years ago

Update?

No longer able to log into my mobile app as it keeps asking me to update the app to the newest version when I already did. It takes me to the App Store only for no new update to be available and now I have no idea how to access my account. Very frustrating.

_edguhh

2 years ago

Transfer funds doesn’t work

Trying to transfer funds between accounts and the app just spins and eventually times out. Having to switch to desktop. What’s the point of having an app if it doesn’t do basic functions?

saccogil

2 years ago

Response from developer

We apologize for any inconvenience you experienced. To better assist you, please provide us with the following details: The type of device you are are using, the version of the app installed and any specific actions you were attempting to perform when the issue occurred. In the meantime, our technical support team is available to help troubleshoot and resolve the issue. Please reach out to them at 1-800-352-7424. We value your membership and are committed to improving our services to provide you with the best possible experience,