Excellent method of in town transport
I first decided to use a Beryl bike when returning from Hereford railway station to home, when the buses were out of schedule and the taxis were too expensive. I was very impressed, the bikes themselves are smart and a pleasure to ride, and when one is faulty they are repaired and put back into service relatively quickly. They’re also reasonably priced (£5 for 100 minutes, and given it takes me about 20 minutes to cycle from the city centre to home it works out to roughly £1 for an almost 3 mile journey, cheaper than the bus).
I have since become well accustomed to them and use them almost daily to go into and around town, they are very convenient and a much more practical way to get around than using a private bike, especially if you don’t have much room at home. I honestly can’t think of any reasonable complaints to make. Thank you very much Beryl for providing an excellent solution to city journeys in Hereford, I am incredibly eager to see more of these spring up around the country.
I have since become well accustomed to them and use them almost daily to go into and around town, they are very convenient and a much more practical way to get around than using a private bike, especially if you don’t have much room at home. I honestly can’t think of any reasonable complaints to make. Thank you very much Beryl for providing an excellent solution to city journeys in Hereford, I am incredibly eager to see more of these spring up around the country.
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Faulty locking system results in fine
The ride was ok . But the locking system was faulty and didn’t work . Not the first time this has happened . Therefore you cannot lock the bike after the journey and they like to charge a £10 fine.
They could be preventing random lockings from their operating rooms - to make a few extra quid so that a portion of users end up paying an extra £10 - per day . I intend to have this investigated by the consumer magazine “Which”. For all users sakes .
If you cannot lock your bike after your journey . Take photos of the bike number , time date etc and the bay you parked in . This is all useful evidence - esp when their online chat staff are mysteriously unavailable to chat or help . And go to the small claims court . You’ll get your £10 fine back and then because they lose each time they award you expenses and costs and you leave court with a few extra hundred quid courtesy of Beyrl . It’s almost like they pay you to rude the bikes !
They could be preventing random lockings from their operating rooms - to make a few extra quid so that a portion of users end up paying an extra £10 - per day . I intend to have this investigated by the consumer magazine “Which”. For all users sakes .
If you cannot lock your bike after your journey . Take photos of the bike number , time date etc and the bay you parked in . This is all useful evidence - esp when their online chat staff are mysteriously unavailable to chat or help . And go to the small claims court . You’ll get your £10 fine back and then because they lose each time they award you expenses and costs and you leave court with a few extra hundred quid courtesy of Beyrl . It’s almost like they pay you to rude the bikes !
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Response from developer
We sincerely apologise for the repeated issues you've encountered with our locking system and any inconvenience caused by incorrect charges. Ensuring a seamless experience and fair billing is a priority for us. Your concerns about potential malfunctions are taken seriously, and we are actively working to resolve these issues. Please contact our support team with your ride details for a prompt resolution and refund. We appreciate your feedback and are committed to improving our service to prevent such experiences in the future. Thank you for bringing this to our attention.
The app just doesn’t work for me
I enter my email address to create an account. The app sends me an email with a link. I open email and touch the link. Takes me to a web page which says ‘to sign in on your phone please enter your email address’ (why? Surely the link knows it is me. And why ‘on your phone’? I’m doing everything on my phone.) I do it, and press ‘let me in’. Screen says ‘you’re now signed in. Check your phone, you’re good to go.’ Go back to Beryl app. Still on screen ‘we’ve sent you an email’. Nothing else happens. Closing that screen takes me back to ‘create an account’. Having gone around this loop several times I’m giving up. I’m on an iPhone 8s, iOS 14.6.
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Good bikes, great company
Good bikes, great customer service
I used a slightly faulty beryl bike, sent them a message, and their customer service was absolutely top notch. They refunded my ride and then some. Had experiences with their customer service before and it’s consistently excellent. Jess from the Kensington office sorted me right out. Also, the bikes are weighty & well-made, as well as easy to use (don’t have a mind-boggling range of gears etc). If using regularly, I’d recommended buying, like, 100 mins; costs around a fiver & works out much cheaper. I definitely endorse them. Good exercise too
I used a slightly faulty beryl bike, sent them a message, and their customer service was absolutely top notch. They refunded my ride and then some. Had experiences with their customer service before and it’s consistently excellent. Jess from the Kensington office sorted me right out. Also, the bikes are weighty & well-made, as well as easy to use (don’t have a mind-boggling range of gears etc). If using regularly, I’d recommended buying, like, 100 mins; costs around a fiver & works out much cheaper. I definitely endorse them. Good exercise too
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Response from developer
Glad to hear you're enjoying the bikes, and we'll pass on your comments to Jess!
Incredible Bike Share
Definitely the best bike share in the UK! Easy to use, fun to ride and so affordable.
