Miles User Reviews

Reviews Summary

Top reviews

Worthless and weak

I have had this app for one day and felt that I should make it clear that this app offers nothing for the miles they give you or you earn. 10% off your first order if you join a subscription page and pay monthly fees, free tank of gas on a rent a car if you rent a premium car, 20% off if you spend 100$ on something you’d never Spend money on in the first place even if it was 50% off.

However it is a great idea but absolutely worthless as it’s currently being used. How hard would it be to get business to give away free cup of coffee or a free burger at McDonald’s or some crap like that but not even that kind of thing is offered. Let alone that your miles are converted into fractions of the miles. I’ve seen conversions as low as 0.01 of a mile for ever mile redeemed.

I’ll keep it in the hopes that the makers of this app pull their head out of their.... but I don’t expect much.
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Response from developer

Hello, and thank you for taking the time to leave your rating and review. We constantly are looking into making sure that we get a wide variety of rewards that helps with different needs and preferences of our overall user base. As we continue to grow and expand our partnerships, we will have more and better rewards to offer you all so please stay tuned and accumulate as many miles as possible, miles which by the way do not expire. Please feel free to message us at support@getmiles.com if you have any other questions or concerns. We are happy to help. Thank you again.

Poor choices and available areas

The app itself is pretty cool and most of the things you use to redeem your points are pretty fair but the reason they are fair is because there isn’t anything good or worth it to you to choose. They’re either like 10% off something crazy expensive or you have to spend a lot to get them or they are things that aren’t even anywhere near you. Also they are very misleading. For example free full tank of gas... okay sounds good. Open it up and it’s when you rent a car only or you have to have a app that is only available for use in two cities across the country. I’ll keep the app for a bit to see if more comes along but if not it’s just wasting your battery.

Also looks like the app developers answer to almost everyone’s review but they answer basically if not the exact same way to everyone meaning it’s probably automated and just lead you on to think there’s better coming so you’ll keep the app.
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Response from developer

Hello James! Thank you for taking the time to leave your rating and review. Although many of our responses are the same, we assure you that we are not leading you on. Our team is working tirelessly to bring better rewards onto the app, but it takes time to expand our business partnerships. Although it may take long, we promise that it will be worth the wait. Miles is still a growing company and we are thankful to our users for sticking with us as we work to bring you the best possible value. Once again, thank you for your review, James, and we hope you have a great rest of your day.

Rewards

How do I take off the reward if I don’t won’t it, or if I accidentally clicked it. Because I don’t want to pay the monthly 21 dollars, I thought it was all free. I thought you would just fill out a form and then give them your email and I thought you did not have to subscribe to the thing. A little disappointed on this part. Other than how good the app is, so I still give this app 5 stars!! PLEASE ANSWER MY QUESTION;) thank you guys!!!

I’m kinda mad at this point, you guys responded but left a horrible response. You did not answer my questions. Also you just to “go to my email” thing was kind of pathetic. I’ve tried that before and that has never solved my problems. So I’m giving you 3 stars!!!!!!!!
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Eh

Edit 7/27: looks like they are fixing some of the issues, so problems are slowly getting worked out. One of my past trips finally showed up. Hoping to see the app continue to improve. Still haven’t heard from customer support other than here in the reviews. Also, still haven’t received the other 500 miles I was missing from sign-up.

Edit 10/01: app has much improved since the launch back in July. Tracks my miles and no more errors/crashing. Rewards are not as good now, which is why my rating isn’t higher. It’s a shame, wish they had kept the $5 gift cards, maybe raise the “price” so they aren’t as easy to redeem? I don’t consider signing up for a subscription a reward.
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The App Itself is Awesome

I rate it 3 stars because I have over 5,000 miles just sitting in my account with no use. Most of the rewards offered are either unappealing to me, or located across the country. When it was first released there was a 5 dollar Starbucks reward that was awesome. I used it when it was there, but now that it’s gone there is nothing I want to spend my miles on. It’s to the point where I have turned off location services for the app to conserve battery. Why save all these miles when there is nothing to redeem them for? I will say the app works as advertised, when I first signed up I received my bonus miles, it also always awards me the miles I have earned. Three stars instead of five for lack of reward options.
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