Leave a Review Miles
Sketchy practices overall
From their support, to their rewards and even them explicitely admitting on their Terms of Service the following: "Miles does not represent or warrant that our Services are accurate, complete, reliable, current or error-free. While Miles attempts to make your use of our Services and any content therein safe, we cannot and do not represent or warrant that our Services or servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of the Services."
The above is a clear depection that all they are after is our data for it to be sold or used for their own profit. They even openly admit to not be accurate, complete, reliable or even SAFE! We could get viruses from using their services and they just dump it all on us by ending that paragraph with "You assume the entire risk as to the quality and performance of the Services."
Online articles and interviews are nothing but a marketing scam to make it seem appealing but there is nothing, believe me, NOTHING worth while with this app or company overall. I am now concerned that my data will still be used somehow regardless of me no longer having the app, nothing but regret of ever doing business with this company. STAY AWAY AT ALL COSTS.Show lessMazalap
Developer Response
Thank you for the review. The ToS is a standard document. While we're still a young and new company, the accuracy of some trips my be off from time to time. As we continue to grow and make improvements, the accuracy of the app will improve as well. As far as your account, please note by deleting an app (with any company), this does not delete your account. If you haven't already done so, please contact our support team at support@getmiles.com for assistance with your request.Great potential, with a few issues
I constantly take public transportation to get around to work and errands, so thought that this would be a great way to rack up points. There seems to be an issue with the app as it doesn’t recognize transfer trips. For example, I take two buses to work. Once I get off the first bus and get on the second one a few minutes later, the app will only recognize my first bus ride and not the second. I also have an issue with rideshare miles as it wants other people to also requires other people in the ride to use the app. Instead of that, there should be an option where we could link our Uber/Lyft accounts to transfer our trip data to verify that the trip was in-fact a carpool ride.Show lessWindgod540
Developer Response
Hello. Thank you for leaving us a review. Our app tracks most trips with great accuracy. There will be of course some instances in which it might be a bit off. As we obtain more information about your trips, the app will learn and will continue to improve the accuracy of your trips. The Miles app has a Lyft/Uber connector located in the settings to earn miles through ride-hailing services. Feel free to contact our support team at support@getmiles.com with any questions, we're happy to help!Worthless and weak
I have had this app for one day and felt that I should make it clear that this app offers nothing for the miles they give you or you earn. 10% off your first order if you join a subscription page and pay monthly fees, free tank of gas on a rent a car if you rent a premium car, 20% off if you spend 100$ on something you’d never Spend money on in the first place even if it was 50% off.
However it is a great idea but absolutely worthless as it’s currently being used. How hard would it be to get business to give away free cup of coffee or a free burger at McDonald’s or some crap like that but not even that kind of thing is offered. Let alone that your miles are converted into fractions of the miles. I’ve seen conversions as low as 0.01 of a mile for ever mile redeemed.
I’ll keep it in the hopes that the makers of this app pull their head out of their.... but I don’t expect much.Show lessPatrick Hyndman
Developer Response
Hello, and thank you for taking the time to leave your rating and review. We constantly are looking into making sure that we get a wide variety of rewards that helps with different needs and preferences of our overall user base. As we continue to grow and expand our partnerships, we will have more and better rewards to offer you all so please stay tuned and accumulate as many miles as possible, miles which by the way do not expire. Please feel free to message us at support@getmiles.com if you have any other questions or concerns. We are happy to help. Thank you again.Poor choices and available areas
The app itself is pretty cool and most of the things you use to redeem your points are pretty fair but the reason they are fair is because there isn’t anything good or worth it to you to choose. They’re either like 10% off something crazy expensive or you have to spend a lot to get them or they are things that aren’t even anywhere near you. Also they are very misleading. For example free full tank of gas... okay sounds good. Open it up and it’s when you rent a car only or you have to have a app that is only available for use in two cities across the country. I’ll keep the app for a bit to see if more comes along but if not it’s just wasting your battery.
Also looks like the app developers answer to almost everyone’s review but they answer basically if not the exact same way to everyone meaning it’s probably automated and just lead you on to think there’s better coming so you’ll keep the app.Show lessjamesw47111
Developer Response
Hello James! Thank you for taking the time to leave your rating and review. Although many of our responses are the same, we assure you that we are not leading you on. Our team is working tirelessly to bring better rewards onto the app, but it takes time to expand our business partnerships. Although it may take long, we promise that it will be worth the wait. Miles is still a growing company and we are thankful to our users for sticking with us as we work to bring you the best possible value. Once again, thank you for your review, James, and we hope you have a great rest of your day.Rewards
How do I take off the reward if I don’t won’t it, or if I accidentally clicked it. Because I don’t want to pay the monthly 21 dollars, I thought it was all free. I thought you would just fill out a form and then give them your email and I thought you did not have to subscribe to the thing. A little disappointed on this part. Other than how good the app is, so I still give this app 5 stars!! PLEASE ANSWER MY QUESTION;) thank you guys!!!
I’m kinda mad at this point, you guys responded but left a horrible response. You did not answer my questions. Also you just to “go to my email” thing was kind of pathetic. I’ve tried that before and that has never solved my problems. So I’m giving you 3 stars!!!!!!!!Show lessmnmnnmnn. mm mnbcfhjgtbgd
Eh
Edit 7/27: looks like they are fixing some of the issues, so problems are slowly getting worked out. One of my past trips finally showed up. Hoping to see the app continue to improve. Still haven’t heard from customer support other than here in the reviews. Also, still haven’t received the other 500 miles I was missing from sign-up.
Edit 10/01: app has much improved since the launch back in July. Tracks my miles and no more errors/crashing. Rewards are not as good now, which is why my rating isn’t higher. It’s a shame, wish they had kept the $5 gift cards, maybe raise the “price” so they aren’t as easy to redeem? I don’t consider signing up for a subscription a reward.Show lessroughface22
The App Itself is Awesome
I rate it 3 stars because I have over 5,000 miles just sitting in my account with no use. Most of the rewards offered are either unappealing to me, or located across the country. When it was first released there was a 5 dollar Starbucks reward that was awesome. I used it when it was there, but now that it’s gone there is nothing I want to spend my miles on. It’s to the point where I have turned off location services for the app to conserve battery. Why save all these miles when there is nothing to redeem them for? I will say the app works as advertised, when I first signed up I received my bonus miles, it also always awards me the miles I have earned. Three stars instead of five for lack of reward options.Show lessProfessionalName
