Referral program is a scam
Supposedly you get a $200 gc if you refer 5 people who take 5, 2+ mile trips. It said my mom sister and best friend were “not valid referrals” and didn’t give me credit for them even though they drove the miles. So I got credit for 3 referrals only and was offered $15. For that, I wouldn’t have wasted my time! Also, a few people who did supposedly qualify for the $200 couldn’t claim it cause it said “sold out” so apparently there is a limit to how many people actually get the reward they entice you with so if you aren’t fast enough you won’t get it. It’s a scam!
- edited to add since they responded, I did reach out but was told that my referrals didn’t qualify but they did not explain why. I saw their phones myself and see they did the miles but customer service couldn’t give me any valid reasons for them not qualifying
- edited to add since they responded, I did reach out but was told that my referrals didn’t qualify but they did not explain why. I saw their phones myself and see they did the miles but customer service couldn’t give me any valid reasons for them not qualifying
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Unfortunate problems
My entire app doesn’t work. I fell in love with them a couple of years back, but the only way to contact support is through the app, which will not allow ANY activity on my account other than tracking my mileage — which I can’t even access myself despite the mile points growing. I cannot review possible rewards, let alone claim one without being told to ‘try again’. I hope support can fix this for me and any others with a similar problem, but overall I would say this app is a must have for anyone who commutes, for whatever reason that may be for.
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Okay app
This app is okay but definitely don’t rely on the bonus points they mention. I even reached out to support as I didn’t get my birthday bonus and they didn’t do anything but wanted a screenshot of something. Why would I reach out if it wasn’t my birthday and I didn’t have an issue. Needless to say they have the date I entered and should have solved it. No back and forth needed. Customer service was NOT helpful.
Also I feel getting to the gift cards is such a large amount, 10,000 for $1. Maybe a restructure of prizes is needed. The ones that cost 0 you either have to buy something from them or sign up for something which I don’t want to do. Letting it ride until I have enough saved up.
Also I feel getting to the gift cards is such a large amount, 10,000 for $1. Maybe a restructure of prizes is needed. The ones that cost 0 you either have to buy something from them or sign up for something which I don’t want to do. Letting it ride until I have enough saved up.
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Not Fond Of It!
This could be a great app; however, from my end there has been too many issues with missing miles from trips. When I try report the issue, the response from I guess it’s the customer care team seem to be the same generic response, to open the app 2x a week. I’m in the app everyday checking out my miles, checking gift cards, enter ring drawings and donating miles to charities. Some of my missing mile have shown up the next day but for the others, it seems to be too much to remember trip I’ve made to report so the care team can update my miles. Also for a November and December I haven’t received any tier bonus to claim. I received emails and app notifications saying that I have them then when going into true app there’s nothing to claim. I also reported this issue and no one has even responded back to me.
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5 star down to 2
I used to love this app. It worked great and I was able to alter my trips to maximize my chance of earning challenge rewards. However, now most of my trips don't register correctly or are missing all together. Ex: I walked up the road (1.6 miles twice yesterday). The first trip got broken into two 0.8 mile trips so I didn't qualify for minimum of 1mile to count for challenge even though I never stopped and my second walk of the day doesn't even show up. I contacted support about a month ago, as it's been progressively getting worse. All I got back was a response that basically told me to make sure I open the app at least once a week...didn't seem like they even read what my issue was. Definitely can't recommend this app to others anymore, unless they get things fixed.
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Response from developer
Hello. That doesn't sound right! Can you give us more information at support@getmiles.com so we can investigate further? We recommend you reinstall and update the Miles app and try again.
Trash
I use app referral programs to make extra cash all the time. Each week they offer a large referral reward for adding 5 new “eligible” users. The eligibility requirements are that they must be a new user added in that weeks window and that they must drive a certain pre determined amount of trips during that window. I have this app on my husbands phone and mine, added 13 people last week between the two of us, 6 on 1 and 7 on the other and then took 5 of those phones/people out for the sole purpose of getting all the trips in and added a couple of extra trips to ensure they qualified. After waiting a week for the review, they determined that none of those accounts met the qualifications, knocking both my husband and myself out of the reward after spending hours of time and gas. Normally I wouldn’t care, but the fact that they offer these rewards and then pretend you didn’t qualify when you know for a fact you did leaves a really poor image of that company. I will be deleting the app and having all of the people I’ve had add it delete it as well. May not be much in the big picture but if these developers will be that dishonest then I’ll take the 19 accounts I’ve brought and go…
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Response from developer
Hello, thank you for your review. If your referrals completed all the steps during the time of the promotion, the gift card would be on the Reward Section. If you have questions please feel free to reach out to support@getmiles.com. We’ll be happy to help.
Doesn’t track everything
I downloaded this app to help me keep track of all my miles: driving, walking, biking, etc. I have my phone with me with every trip. The app does a great job tracking driven miles; however, it does not capture MOST of my walking/running miles. I use a walking app to track those miles so I ALWAYS have my phone on me. I walk 2-5 miles a day (at various times) depending on the day. I seem to lose out on a ton of miles and bonus miles because the app doesn’t accurately track them all. I made a suggestion to link the app to the Apple Watch/Fitbit or health apps like MyFitnessPal or Strava. This app would be much better if it accurately tracked all the miles properly, or if there was a way to add miles manually (with verification)
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Do Not Download
I downloaded the miles app and then began to refer other members to download app so that I could get the referral incentives. However, the app picks and chooses which referrals to count for you. I even tried to contact them repeatedly with success. Don’t even bother downloading this app because they aren’t honest and doesn’t follow through with their incentives.
Update: my referrals all did everything that they were supposed to do so that I could get my incentive and I contacted customer service who sent me the same message as what developer posted on here and when I asked for extra help, I never heard anything back. If it doesn’t benefit them, they won’t get reply back to your concerns. Also DON’T sign up for emails. No matter how many times you unsubscribe, they keep sending you emails.
Update: my referrals all did everything that they were supposed to do so that I could get my incentive and I contacted customer service who sent me the same message as what developer posted on here and when I asked for extra help, I never heard anything back. If it doesn’t benefit them, they won’t get reply back to your concerns. Also DON’T sign up for emails. No matter how many times you unsubscribe, they keep sending you emails.
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Horrible customer service and a scam
I download this app because I’ve heard about it from other people. There was a promotion where if I refers 5 friends , I get a 50$ gift-card. I refers 5 people and did not get the 50$ gift-card. When I contact them, they said they can’t track my referral or something like that, making crazy excuses when I have the proof and everything send to them. This apps is so useless .
Update: from the created respond you can already tell their customer service is trash. The referral was literally tell 5 friends and they do their first miles. Easy enough. I did everything and even have proof. At first they said they were back up because of the holiday and everyone using it. Then they said I was not eligible because they think I make two account. Ummmm I don’t have time for that. I only have one phone . I had refer my sister that have the same last name as me ??? But she did her first Miles . After us how them proof they never reply to my email . LOL . So I refer five friends and didn’t even get the 50 gift card. So Don’t waste your time on this trash app and their trash customer service
Update: from the created respond you can already tell their customer service is trash. The referral was literally tell 5 friends and they do their first miles. Easy enough. I did everything and even have proof. At first they said they were back up because of the holiday and everyone using it. Then they said I was not eligible because they think I make two account. Ummmm I don’t have time for that. I only have one phone . I had refer my sister that have the same last name as me ??? But she did her first Miles . After us how them proof they never reply to my email . LOL . So I refer five friends and didn’t even get the 50 gift card. So Don’t waste your time on this trash app and their trash customer service
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Response from developer
Hello, thank you for your review. If your referrals completed all the steps during the time of the promotion and they are new Miles Members, the gift card would be on the Reward Section. If you have questions please feel free to reach out to support@getmiles.com. We’ll be happy to help.
Not free at all
When they say you get free stuff they really mean you pay a subscription, get the first month free, then end up paying the rest full cash. The other stuff that’s not subscriptions are just coupons. It’s just filled with companies it is working with so they can all try to make money off you buying stuff from them. Your paying for advertising basically. It’s not secure and the company does not take responsibility for getting viruses or anything off the app. They also just want to steal your data. Also if you look most of the ratings that are 5 stars look like bots, they either have only like three word reviews, maybe a sentence, or they are made by children that don’t understand what’s happening. Before they added the bots it had a low rating. Sad to see how easily manipulated the App Store is.
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