TelstraSuper User Reviews

Telstra Super Pty Ltd

Top reviews

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Takes a lot of time to loading

The app sometime not responding, sometime it takes a lot of time to loading. It’s pretty frustrating whenever you want to see any updates or details. It’s in loading mode for 10 to 15 minutes. Even if you go to the website that is also take a lot of time whenever you are trying to login.

Hasibc71

18 days ago

Slow

Nice UI design. Very slow to open any page.

MiddaDim

a month ago

Response from developer

Thank you for the feedback. We've recently made updates to the App to improve performance and will continue to focus on this. If you continue to have issues or need further assistance, please contact us on 1300 033 166 or via live chat on our website

Easy to use

The app does everything I need, quick to view balance and statements. The transactions takes some time to load but otherwise I’m happy to see my balance growing everyday.

Dmajor_404

2 months ago

Response from developer

Thank you for your feedback. We are glad to hear you are enjoying the app.

Super handy

Works well for me on iPhone. Easy to check balance and view my “inbox” with TelstraSuper. Latest update has been really good.

SuperSarahG

2 months ago

Response from developer

Thank you for your feedback. We are glad to hear you are enjoying the app.

Unstable as hell

Typically takes three or more repeated attempts to log in and review Super status.
First it crashes and has to restart, secondly it freezes at the loading screen and doesn’t do anything, then thirdly it signs you out, asks for your full details and reinitialise the same security (face ID) that it just denied you access to.

You’ve got millions of dollars.
Couldn’t make a decent app with it?

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RaidenV8

3 months ago

Response from developer

Thank you for your feedback on the App. Please ensure you have the latest version of the app installed and have set up your username. Once you've logged in with your username initially and have set up FaceID you will not need to do this again on subsequent logins. If you continue to have issues, please contact our team on 1300 033 166 or via live chat on our website or in the app.

Updates made it worse!

The apps is a good idea. However I had much better experience with the app performance & user interface before updates were made over the last couple of months! The apps I understood were meant to improve the security, UX but my experience has been lackluster if not disappointing! Its now super slow, buggy & frequently crashed! Also it asked me to create a new user name( other than email & members ID ) but I don’t get the logic at all in terms of better security (seems no change! still 2FA/ multiple FA & biometric stuff!). I hope the developers look into those issues & solve them asap or allow users to roll back to the previous version until these issues are properly addressed

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Gymjunkgirl15

3 months ago

Response from developer

Thank you for your feedback. We have recently introduced new features into the App, such as transactions and mailbox. We have focussed on improving performance and will continue to improve the App further. If you continue to have issues with the app or your username, please contact our team on 1300 033 166 or via live chat on our website or in the app.

App won’t open

App no longer opens just hangs on front screen. Pity because when it worked it was really good

lyrielrose

7 months ago

Response from developer

Thank you for your feedback. We have updated our App and worked through fixes and enhancements. Please ensure you have the most up to date version of the App. If you continue to have issues, please contact our team on 1300 033 166 or via live chat on our website.

Telstra Super not working on iPhone

I have noticed for some time now, that this app stopped working on iPhone.

Symon_R

8 months ago

Extremely slow startup

This app takes at least 10-15mins to open!
I’ve never seen an app take this long to startup.
Sometimes it doesn’t even do anything except get stuck at the splash screen.

Killer_iCE

8 months ago

Response from developer

Thank you for your feedback. We have updated our App and worked through fixes and enhancements, specifically related to improved performance and new features. Please ensure you have the most up to date version of the App. If you continue to have issues, please contact our team on 1300 033 166 or via live chat on our website.

Slow

Always slow to load, often taking over a minute to display Home Screen.

Pete77898

9 months ago

Response from developer

Thank you for your feedback. We have updated our App and worked through fixes and enhancements, specifically related to improved performance and new features such as transactional capability. Please ensure you have the most up to date version of the App. If you continue to have issues, please contact our team on 1300 033 166 or via live chat on our website.