Constant “upgrades”!
Horrible Check In Process (twice)
The next time, I walk in and my name isn’t on the board after I just entered the queue 15 minutes prior? Hm. There are two workers available, one lady is on the phone with a customer at the counter, another customer walks in as I’m trying to find out why my name isn’t on the board, gets seated with the free lady, and the lady on the phone tells me it’s going to be 30 minutes?!? Why? Because she was saving a seat for that customer on the phone who called in?!?The appointment system is jacked up. Either have timed appointment slots for customers, or don’t use the app at all and use a first-come-first serve method. There is no reason why a person that checks into the app 1 minute before you, should be able to arrive to the location 15 minutes later than you and get the next available slot, making you wait another 30 minutes.