Leave a Review Sport Clips Haircuts Check In
What’s wrong with this app? So many things…
I love Sports Clips. They’re great. I loved the old app. I hate this app. It only seems to work half the time. I’ve deleted the app from my phone and reloaded it at least two or three times. Unless you turn on location services so that it can track you 100% of the time it never seems to be able to locate nearby stores. There’s no obvious place to sign in on the account page. The visuals and the writing are small and difficult to read. And I’m just getting started… Who designed this thing? Why change the app? The old one worked perfectly well. Even the employees at the Sports Clips I’ve been going to for the last eight years absolutely hate the new app and have complained constantly about it. If I were the CEO of Sport Clips, I’d demand a refund.Show lessAnother worthless update
Once again, some schmuck has just GOT to put his or her personal stamp on an app that was working just fine for YEARS, and in the process, make it a thousand times worse than it was before. Now the app doesn’t automatically bring up Apple passwords, now the app requires an email login (because of course it does; why stop at collecting phone numbers when you can data harvest email addresses!), now the app shows LESS local wait times than ever before. Absolutely ridiculous.
It’s really pitiful that companies do this. They literally have zero idea what customers want, nor do they care. Sports Clips apparently did all of this in an endeavor to get our email addresses, but they’ll pretend like the app update is for some big improvement for us even as they turn a blind eye to the “scores” (see what I did there?) of users unhappy with the changes. Well, I guess it’s back to being a walk-in customer or finding another place to have my haircut, because a company more invested in Big Data than its own loyal patrons doesn’t deserve my business.Show lessUpdate is Frustrating
After the app update, I needed to re-enter my credentials for the 1st time since I registered. That took multiple guesses, but got in just as I was about to reset the password.
I needed to create appointments for my 3 kids. I could not get past 1 or 2 kids when the screen would just refresh. I’m not a slow typer. It’s just their name and stylist selection. Takes seconds but I could not get through it without it resetting the screen and losing what I input. I finally resorted to inputting 1 at a time for 3 separate appts for 1 stylist. After the 1st one I just got the spinning circle before I quit after a minute of watching it and keeping my phone from going to sleep. Re-opened and went through the other 2 appointments one at a time.
There is no Haircut Tracker or Wait List. I had no way of knowing if the 1st kid’s appt ever went through. I called the store and they said it hadn’t but when I went to re-create it I got an error that he was already signed in. I called back and they finally found him, but at this point I had no way of knowing where he stood in line or what our estimated time of arrival should be. They said he was 2nd so we booked it over immediately.
This whole process took way too long and is no longer convenient at this point. I will try back in a couple of weeks when it’s time to return. I’m hopeful for some updates.Show less