Leave a Review Sport Clips Haircuts Check In
What’s wrong with this app? So many things…
I love Sports Clips. They’re great. I loved the old app. I hate this app. It only seems to work half the time. I’ve deleted the app from my phone and reloaded it at least two or three times. Unless you turn on location services so that it can track you 100% of the time it never seems to be able to locate nearby stores. There’s no obvious place to sign in on the account page. The visuals and the writing are small and difficult to read. And I’m just getting started… Who designed this thing? Why change the app? The old one worked perfectly well. Even the employees at the Sports Clips I’ve been going to for the last eight years absolutely hate the new app and have complained constantly about it. If I were the CEO of Sport Clips, I’d demand a refund.Show lessOphelia Dane
Another worthless update
Once again, some schmuck has just GOT to put his or her personal stamp on an app that was working just fine for YEARS, and in the process, make it a thousand times worse than it was before. Now the app doesn’t automatically bring up Apple passwords, now the app requires an email login (because of course it does; why stop at collecting phone numbers when you can data harvest email addresses!), now the app shows LESS local wait times than ever before. Absolutely ridiculous.
It’s really pitiful that companies do this. They literally have zero idea what customers want, nor do they care. Sports Clips apparently did all of this in an endeavor to get our email addresses, but they’ll pretend like the app update is for some big improvement for us even as they turn a blind eye to the “scores” (see what I did there?) of users unhappy with the changes. Well, I guess it’s back to being a walk-in customer or finding another place to have my haircut, because a company more invested in Big Data than its own loyal patrons doesn’t deserve my business.Show lessRST Clerk
Update is Frustrating
After the app update, I needed to re-enter my credentials for the 1st time since I registered. That took multiple guesses, but got in just as I was about to reset the password.
I needed to create appointments for my 3 kids. I could not get past 1 or 2 kids when the screen would just refresh. I’m not a slow typer. It’s just their name and stylist selection. Takes seconds but I could not get through it without it resetting the screen and losing what I input. I finally resorted to inputting 1 at a time for 3 separate appts for 1 stylist. After the 1st one I just got the spinning circle before I quit after a minute of watching it and keeping my phone from going to sleep. Re-opened and went through the other 2 appointments one at a time.
There is no Haircut Tracker or Wait List. I had no way of knowing if the 1st kid’s appt ever went through. I called the store and they said it hadn’t but when I went to re-create it I got an error that he was already signed in. I called back and they finally found him, but at this point I had no way of knowing where he stood in line or what our estimated time of arrival should be. They said he was 2nd so we booked it over immediately.
This whole process took way too long and is no longer convenient at this point. I will try back in a couple of weeks when it’s time to return. I’m hopeful for some updates.Show lessGeoBan15
App functionality extremely limited
App doesn’t show checked in status
Just a message that says user already checked in. There is no way to see an updated wait time in the app. Wait times can change drastically on the fly. But now I can see it. Nor can I see my place in line. All of this is gone. Leave the app and return and it shows you a different location. Location settings are always or when using app. No difference when I change location settings. It also used to check you in upon arrival. No more. Asked to be checked online. Store display waitlist says I haven’t arrived. So I check myself in and it takes a while before it is reflected. The only thing I can do is blindly check in with the app. And get an initial wait time. I can’t even cancel the check in. Please fix it. Go back to the previous app. It was much much better. Do people that create apps even use them in real life? So they test the app before pushing them out?Show lessTulsa depositor
Recent Update Problematic
Although the recent update is graphically pleasing, it does provide a better user experience. However, the backend system is buggy. Multiple connection issues joining a waitlist, doesn’t actually join. It does on the backend, but doesn’t show it on the interface after multiple attempts of trying to join the waitlistcontinually receive an error that says user has already checked in however, I have no way of seeing my check in status where I’m at in line it. It reverts back to the initial home screen to reattempt joining waitlist. I had to use the webinar pace to actually join a waitlist. I’m not sure that the mobile application communicates the same way that a web interface does.Show lessiWedge
Wait times inaccurate
Even with the updated app, the wait times fluctuate like crazy. It will say 90 minutes then in like 10 minutes it will say 20 minutes. You show up at the store and their screen says closer to the original estimate. It’s enough to drive a person up a wall. When you request the stylist you want, you hate to lose the spot in the queue. It just is frustrating. I have seen many upset customers while waiting. I like the idea of putting your name in to see how long the wait is especially since they don’t take reservations but the timing is rarely correct. Unfortunate. Otherwise I love the haircuts I get.Show lesssleep51
App issues
As someone who does app dev and project management for a living, I'm trying to be understanding but this latest update is in a word, painful. The UI consistently defaults to a totally different state rather than current location, sign in is not consistent and frequently provides time out messages rather than signing in, same with store selection not showing any wait times or current stylists available and inconsistent app navigation, frequently looping back to a sign in screen when trying to advance to the next step to register online. This app is either very beta, poorly QA'd, or the backend is poorly architecturally designed to handle basic functionality. Hope we see some significant updates and improvement soon, as this very negatively impacts your customer experience.Show lessAmpedupfit
Great app and a time saver
4/5 because it shows all the stores and their wait times also tells you if ur stylist is working or not. My only complaint is that you cannot check yourself in at a future time. Like say you want to get a haircut at 3pm and it’s 1 pm you go on the app and can only check in which places you next in line so if the wait is 30 mins then ur scheduled for 1:30 they give you plenty of time to arrive and plenty of time to be late but it would just be better to be able to make an appointment so the stylist knows when you will be there instead of wondering.. thanksShow lessapluscreditman
Psychological torture
For years this app to worked amazingly well it would tie into the interface in the store you would be put into the queue. It would give you an approximate time to arrive, which was incredibly accurate. They did an update a few months ago, and according to the store that I go to, this did not affect every sport clips, but it certainly has affected the branch that I go to the app will tell you to be there in 40 or 50 minutes and you’ll show up 10 minutes early the app shows you’re still in the queue when you get to the store.
Reality - It’s a two hour wait and when you look at the TV screen inside the store it says two hours you hold your phone up right in front of it it says 10 minutes and they’re not gonna touch you for two hours and they can’t reach corporate. Corporate has not responded to them. The developer of the app won’t return their phone calls. the store manager asked me to give them a one star review and put in the comments the problem because they couldn’t get any action. I feel so sorry for this franchise owner - corporate won’t even take their calls. Crazy!Show lessJessegmc
Some annoyances
Wish I could give it a 3.5. I’ve been using the app for a while and it worked great minus some discrepancies between app wait time and the actual wait in the store. Back in the original state I lived in typically the actual wait was shorter, not that big of an issue but probably inconvenient for the employees. Recently have moved states and now the app is saying the wait is 30 minutes shorter than the stores actual wait. (This has occurred 3 times now) I check in had about 28 minute wait, I arrive a minute before recommended arrival time and my wait on the board in store is 38 minutes still. So pretty much the annoyance has shifted from the employee to me.Show lessLuccster00
