Great app and a time saver
4/5 because it shows all the stores and their wait times also tells you if ur stylist is working or not. My only complaint is that you cannot check yourself in at a future time. Like say you want to get a haircut at 3pm and it’s 1 pm you go on the app and can only check in which places you next in line so if the wait is 30 mins then ur scheduled for 1:30 they give you plenty of time to arrive and plenty of time to be late but it would just be better to be able to make an appointment so the stylist knows when you will be there instead of wondering.. thanks
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Psychological torture
For years this app to worked amazingly well it would tie into the interface in the store you would be put into the queue. It would give you an approximate time to arrive, which was incredibly accurate. They did an update a few months ago, and according to the store that I go to, this did not affect every sport clips, but it certainly has affected the branch that I go to the app will tell you to be there in 40 or 50 minutes and you’ll show up 10 minutes early the app shows you’re still in the queue when you get to the store.
Reality - It’s a two hour wait and when you look at the TV screen inside the store it says two hours you hold your phone up right in front of it it says 10 minutes and they’re not gonna touch you for two hours and they can’t reach corporate. Corporate has not responded to them. The developer of the app won’t return their phone calls. the store manager asked me to give them a one star review and put in the comments the problem because they couldn’t get any action. I feel so sorry for this franchise owner - corporate won’t even take their calls. Crazy!
Reality - It’s a two hour wait and when you look at the TV screen inside the store it says two hours you hold your phone up right in front of it it says 10 minutes and they’re not gonna touch you for two hours and they can’t reach corporate. Corporate has not responded to them. The developer of the app won’t return their phone calls. the store manager asked me to give them a one star review and put in the comments the problem because they couldn’t get any action. I feel so sorry for this franchise owner - corporate won’t even take their calls. Crazy!
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Some annoyances
Wish I could give it a 3.5. I’ve been using the app for a while and it worked great minus some discrepancies between app wait time and the actual wait in the store. Back in the original state I lived in typically the actual wait was shorter, not that big of an issue but probably inconvenient for the employees. Recently have moved states and now the app is saying the wait is 30 minutes shorter than the stores actual wait. (This has occurred 3 times now) I check in had about 28 minute wait, I arrive a minute before recommended arrival time and my wait on the board in store is 38 minutes still. So pretty much the annoyance has shifted from the employee to me.
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Difficult to use
It gets the job done, but its not well designed and isn’t user friendly. The app signs me out just about every time I use it. I have to sign back in repeatedly and the domain for the app isn’t the same name so its difficult to find the password in a password manager. Once you are checked in its not easy to find your wait. You have to click through several nested menus and screens to find the waitlist. The suggested time and your individual wait time are hidden as well, and when you do find them its in the smallest font of anything else on the screen. Sure the app does all the things its supposed to but its very lacking in user experience and ease of use. Definitely do not use the app while you’re driving or if you aren’t 100% present. You have to stop what you’re doing, focus, wander around the app - if you don’t, you won’t be able to use it.
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Best hair cut I’ve ever gotten
It’s a huge statement saying the best hair cut I’ve ever gotten, especially being I’m 65 years old and the number of times I’ve gotten my hair cut. I went to the Sports Clips in Mansfield on Hwy-287 and my stylist was Pink. She took her time and did a scissor cut without rushing through the cut. I went in a couple weeks late with shaggy hair and came out with a perfect cut. I’ve never written a review before and this tells you just how happy I am with the outcome. Thanks to Pink, I’ll tell everyone I can how great of a job you did.
Thank You
Joe
Thank You
Joe
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Good - but could be better. I don’t do the MVP because of it.
This is really good now - but my last several experiences (at different locations) the initial estimated time has been way off by 30 minutes or more. A lot of factors will determine the wait time including the more difficult cuts and clients that do the MVP. I tend not to get the MVP knowing that there’s a long backup of clients and I know it’ll back things up further if I do. Also quite often my in store wait was much longer than expected planned and I just don’t have the time. I would be more inclined to if the app would give a more realistic time with a range based on the various factors. I.e. 30-50 minutes. There could probably be better AI built in the back-end that looks at client history, time of year/week/day/weather/events and the cutter’s speed and success on selling MVP. It seems that it would help predict staffing needs as well. Would also be nice to have the app alert you based on est travel time and updated estimated time for your cut.
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SportsClips
This is a great app especially when you find the hair stylists you get in sync with its hard but looking forward to replacing my 25 year running stylists that has retired. With this app you were able to see how many minutes or hours it will be until your stylist is available and you can book that timeslot. Understand the time slot is not an appointment so you may have to wait a bit of time. She’s finishing up her current client. You don’t see these girls sitting around or pushing a broom. They are cutting hair all day long. Make sure you give them an appropriate tip for your income bracket, they deserve it.
Thank you Lindsey.
Thank you Lindsey.
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Impressed
I am very impressed with the application and staff. First the application, which has allowed me to seamlessly check in and gain a spot in line for me and my sons, whenever we are in need of a haircut. The wait times are fairly accurate and if not, the staff is always accommodating to make sure that we are given a haircut in a fair manner and reasonable amount of time. As for the staff can’t say enough about how kind and helpful they are. Not only are they good at haircuts but regardless of turnover, they always seem to be on top of customer service.
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Good for Scheduling; Needs Minor Improvements
This app does well to help you schedule your haircut at any of their locations. I like the map with Wait Times feature and which stylist is a available. It’s easy to navigate.
It does have room for improvement. Would be beneficial if customers could schedule future appointments for a week out and select their preferred stylist. Punch cards is old school. How about the system tracking the number of appointments you’ve checked-in for and also having an in-app tracking on the account level? It would reduce the amount of times I forget to carry their punch card each time.
It does have room for improvement. Would be beneficial if customers could schedule future appointments for a week out and select their preferred stylist. Punch cards is old school. How about the system tracking the number of appointments you’ve checked-in for and also having an in-app tracking on the account level? It would reduce the amount of times I forget to carry their punch card each time.
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You need this app!💇🏽♂️
I personally have never had a problem with this app. It makes it easy fit a haircut into your schedule especially if you have a ⭐️Favorite Stylist. It gives you a estimated time of availability so you just check in online and it gives you a time to be there. They even have a option to give you updates if time changes or when you’re up next. When you get there just check in on the kiosk and they’ll have the wait list on a tv monitor. 5-Star IMO ✭ ✭ ✭ ✭ ✭
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