App isn’t working
My app is updated to most recent version and claims it has no internet connectivity every time I try to log on. I can’t view my account at all but can change my password or view my profile. So I know it’s not a connection issue.
Response from developer
If you are having difficulties using our mobile app, we released a fix. Download the update in the App Store. If you need technical assistance, please call 833-907-1737.
NO CONNECTIVITY
I can not access the app. It says no connectivity…. I’ve deleted the app and reinstalled it, that didn’t help! I don’t have an option to update the app! This app has been like this for a while now! It frustrates me! I want to be able to just log in and make my payments, or see my account info! This is not user friendly!!
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Response from developer
If you are having difficulties using our mobile app, we released a fix. Download the update in the App Store. If you need technical assistance, please call 833-907-1737.
No Internet Connectivity
Update! Thanks for fixing the issue!! 👏🏾👏🏾👏🏾
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Every app on my phone, and I have a bunch, works except this one. I was able to open it twice when I first downloaded it acouple of weeks ago, and now I keep getting a message upon sign in that I have “no internet connectivity or slow conectivity” and to check my internet settings. That’s funny because I get into every other app inluding all the financial apps and safari internet app just fine. Maybe this is a developer issue and not an individual internet connectivity issue. 👎🏾
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Every app on my phone, and I have a bunch, works except this one. I was able to open it twice when I first downloaded it acouple of weeks ago, and now I keep getting a message upon sign in that I have “no internet connectivity or slow conectivity” and to check my internet settings. That’s funny because I get into every other app inluding all the financial apps and safari internet app just fine. Maybe this is a developer issue and not an individual internet connectivity issue. 👎🏾
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Response from developer
If you are having difficulties using our mobile app, we released a fix. Please download the update in the App Store.
This app is garbage
Literally! I have been trying to sign for three days now and it keeps telling me that I don’t have an internet connection and I have poor wi-fi connectivity. Funny how this problem exists the this app and no others. This is just another ploy to screw over the customer and overcharge and/or apply late fees! This company and its app is garbage!
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Response from developer
If you are having difficulties using our mobile app, we released a fix. Please download the update in the App Store.
Very basic functionality
As has been the case with most of their customer tools, website, phone apps, etc., they provide only the most basic information to allow you to make a payment. No real account tools or insight into your account that are available in every other finance or banking app. You can make a payment today, but not schedule a payment for a future day. You can’t know what your payoff estimate is. It does not show how much is going to principle and hire much is going towards interest, etc. the last few days, facial recognition has not worked. Tried disabling and reenabling…hasn’t worked. Did before I think, but who knows? Summarized: yes, it will let you pay them money.
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App doesn’t work
First time I’ve tried using this app and it doesn’t work. It keeps stating it cannot connect. Shame, I was glad to have an app rather than manually logging in online every time. Hope the company can figure out how to get it to work, but I am deleting.
App
Well it was a good app but it’s been down for 2 days look like a business would make a better effort to fix the problem
Does not do everything I need
This app does not let you change personal info ie phone number address that sort of thing
Response from developer
Thank you for this suggestion! We're always looking to improve the app, and we've added this idea to the list!
Easy to use
Easy to use
Everything you need
Does everything I need it do. Very good app.
