Leave a Review Rise of Castles
Poor Customer Service
This game is fun to play, no question about that. It has the elements of planning, strategy, group commitment. But, when things go wrong within the game the game managers are not vert committed to resolving issues in a timely fashion. Be very cautious of submitting a claim if you believe there was a mistake in monies that are involved. These game managers will react abruptly as I they are taking vengeance on you. Without discussion or willingness to discuss the issue. They will shut you down and are unwilling to resolve mistakes. Just be careful…..
Update on this issue ….. The customer service access in this game is hidden and clearly not designed for players to request help. I have been waiting several day now for some form of response. Apple sent me a message showing a game response to my above review and their response was to turn in a complaint to customer service. I thought that is what I frigging did. This is how they describe in their response to do contact customer service….
“(click next to th base-Game Help-Customer Service-fill in the corresponding questions). GIVE ME A FRIGGING BREAK. Do you guy really think this would help anyone? All I can say is your only hurting yourself because you won’t get another penny of my money if this issue isn’t resolved. Again very poor customer service.Show lessDisapointedness
Developer Response
Dear Lord: Thank you for supporting us~ If you encounter any problems in the game, please contact customer service (click next to the base-Game Help-Customer Service-fill in the corresponding questions), we will help you as soon as possible, I wish you a happy game.Oh what a feeling.
1st off, great game and will entertain you for hours. Being someone who plays theses games on regular basis… it needs some help. Your gonna work for diamonds as they are not freely given away for no reason. Your gonna work away diligently each week to come up with enough diamonds to buy a 3 day shield for the weekend war( which is basically cleaning out old castles or people who are not playing). If your patient you can build up a nice castle over some serious amount of time. Otherwise get out your money. Costs are about the same per item, just is gonna run you about 18% more on average to accomplish the same amount on ther games. Hopefully the developers are working on some exciting changes and inclusions for new challenges and more that will be released soon. Wink wink!
Developers, contact me directly if you need more ideas. This could rock this area of gaming quickly.
For players this is worth checking out.
Until next time.. good gaming all. Be free! Dogbone69Show lessdogbone69
Problems
I've been playing the game for months now and every time I get on to play I can not bind, I have read everything on it. I don't know if this is what's causing the problems that I'm having with this game.
I have bought packages to play in the game and not get a subscription so I know how to do that but I got a $4.99 package and it's made me subscribe to the game.
It will not let me use any product I have in storage I don't have access to it.
I got the military halfway figured out but it won't allow me to build forces and use them I can recruit all day long but it won't allow me to use the recruits even after I train and all that.
When I started playing the game I wanted to learn how the game worked before I put any money into it by purchasing a package. so after a week I deleted the game and I restarted it,It's still did not let me bind but I continue playing anyway and the first thing I did was to buy a $24 package that was not a subscription and I bought other packages that was not a subscription then I bought the $4.99 package and it automatically signed me up for a subscription and now I got to figure out how to get out of the subscription.
What I want to do is get out of the $4.99 package subscription and then restart the game and have someone help me find out how to bind so I can play the game correctly.Show lesswheresmy money
Developer Response
Dear Lord: Thank you for supporting us~ If you encounter any problems in the game, please contact customer service (click next to the base-Game Help-Customer Service-fill in the corresponding question), we will help you as soon as possible.Very in depth
In all honesty, I love the game. I’ve been playing for more than a year. It is very addicting and has a great global community. There is far more to the game than I had ever believed it could be. However, if you are looking for a game where you can progress without spending cash, this game isn’t for you. I have spent more than $2,000 to get to my current level. Is it worth it, well, that is up to you to decide. I haven’t decided for myself if it is worth it, but I continue to spend money weekly.
The game is well thought out. Of course there are bugs, like every game, but the developers do tend to fix them in a reasonable amount of time.
If you are looking for a game that you can spend a lot of time on and if you are competitive, this game is for you. I love it. I just with I didn’t have to spend so much money on it. Having said that, kudos to the developers for making a great game that is so addictive that people are willing to spend some cash to play. I wish I had thought of it.
I still spend less here than I would playing golf, picking up any other hobby. Everyone has their own preferences.Show lessfksidng
Hmm
Game is good however you can not delete your account to start again on another server. Can become overwhelming with all the eventsSaltsDiz
Pointless
I have played for 3 months and reached castle level 20, not spent a cent. Quite entertaining at the start though being in a strong alliance is a must otherwise your base gets repeatedly ransacked. This is poor game design in my view to allow newer players to be fodder in that way, and I didn’t like the fact that some of the attacks started to feel very personal - I was getting abusive messages from one guy who repeatedly attacked my base. Now I feel like I spend my game time just trying to save up resources for more upgrades, it’s become very boring and predictable. There is very little actual attacking in the game, the graphics are very amateurish, and overall I feel it is disappointing to invest so much time and energy only to find the game does not develop much.Show lessfinboss
Developers blackmail you
I love the game and the people I have met, however the company is only interested in money and has no integrity at all. They get you to buy packages on the promise of receiving resources in return. I did not get what was promised so I got a refund. What happened then is the reach into your game and take a LOT more than what you purchased. Then to get that back you have to buy the pack again. It’s extortion and it’s under handed. Support is terrible and takes days to get a response and then they don’t answer you. Players have even been locked out of the game for daring to question the billing. Don’t start the game unless you are willing to pay a fortune and risk being ripped off.Show lessMegang351
Need to improve
I like this game but something need to improve especially the login. So many times I accidentally clicked “start a new game” when I was switching between my account and once you clicked it you have to waste 10 mins to went thought the whole tutorial again before you can switch you account again.
Also my bf and I share an iPad, we both have accounts in the same device... if I forget to log off my game before I left... my bf would need my password to switch to his account, vice versa... can’t you just have a menu screen that you can select which account you want to login when you start the app?Show lessmySimone1120
Rise of Empire
Be careful with this game. It’s very misleading about charges of your credit card.
They charge you without your consent and if you will get in a dispute transaction they do no have a live person to discuss with. You will have to leave a message and they will reply back in couple of days if you are lucky.
Be aware. They do not cooperate at all after they are taking money from your card. Do not get this app!!!!!!!!!
This app is special made to make you confused of their charges.!!!!! This is a real comment and I just want to warn all the people out there. In one day somehow they took around $700 unauthorized charges. I contacted them right away to refund the money. I stopped playing right away ones I have seen it in the apple account all the charges. They contacted me after couple of days and they were talking about everything else but my request of the refund. Ones they reply w a text they close the case. And you have to restart the case again until they will respond their own way and they close the case again.
Be aware!!!!!!!!!!Show lesssergiu deac
Good game, one annoying bug
Doesn’t add supplies you get given, when you pass one of the achievements etc. when I go to claim my prize, it tells me that I’m receiving X amount of whatever but I don’t see any change in my supplies when I exit to the town. Otherwise a good game.694agoodtime
