App and Website Functionality
Your app has crashed on an IPad and the website won’t stay on the bottom menu functions long enough to navigate or ask for help. Very user unfriendly. I like the shampoo, but very difficult customer shopping experience.Maniafortruth
???
I wasn’t satisfied with my product and I’m trying to cancel my subscription but I can’t find out where it is which is most likely intentional. Terrible.kätę:)
Best hair care ever
I’ve gone to The salon so many times to get the orange out of my hair and it only lasts a week and then the orange is back as soon as I use this product I have the purple shampoo end it took the orange out my hair and kept the orange out my hair as soon as I started using it I didn’t even have to wait like maybe two or three washes and it was perfectly platinum white again I’m absolutely amazedBuy the products that this company creates this is the best hair care ever my hair is never felt more healthy in my entire life. And it’s not even expensiveLaiLai marie
This is the WORST! Stay away!!! Zero stars if that were an option!
I joined last year to try their product out. I cancelled the subscription as soon as they sent the first shipment; I do not like subscriptions because then I end up with too much product. I also cancelled because it charged my card and took two weeks to get to me. Ten Days ago I saw a charge for Formulate on my credit card. I called them to let them know I canceled the subscription last year after I received my first order. They said that they did not receive that cancellation. They also informed me it was too late to cancel this order even though the product was not processed or mixed yet. Product is mediocre BUT COSTUMER SERVICE IS AMATEUR AND UNCOMPROMISING!Falconer22
Fire your designer. Stop outsourcing, hire someone good in-house.
This app is not designed well at all, causing multiple issues at point of sale.
I’m not just talking about the look/feel of the app (that’s a whole other issue), but the simple order flow on the app.
As a UI/UX Designer myself, I’d be embarrassed to ship an app like this.JV C.
wonderful packaging and quick shipment
this left my hair so soft and not oily it only took abt a week to come in.. i used a small portion (the size of a penny) and it lathered all my hair perfectly.. i have had no problems with this shampoo and conditionerCalie <3
Do not recommend
If I could give 0 stars I would
I only used it once and it was so horrible.
My hair instantly felt oily and gross after the conditioner. After I rinsed it out I wasn’t even able to run my fingers through my hair it was oily and clumped all together at the roots. I let it sit dry for awhile and couldn’t even get a brush through it, i then blow dried it and still same results. Felt so gross and just clumped up. I re washed with my normal shampoo and my hair still felt gross from the formula for a couple days. It is now back to normal with my regular shampoo and conditioner. Do not recommend this at all. I should have listened to the other reviewsMeressialynn
First timer!
I just used my products today and I must say that it made my hair feel exactly as it said it would!!! My hair is sooo soft and manageable it’s ridiculous!!! It detangled so easy than usual! My chemist created the perfect prescription for my hair! If it continues to do this then this would be a winner for me!!!Santa Monica, CA
My hair is SO Manageable
this product worked numbers on my hair, I have never seen such curl definition in my hair since I was a kid!! I will absolutely be ordering again.wemaisiepaine
Would not recommend!!
I bought this shampoo and conditioner just to try it and see what it’s like. First of all, if you message your chemist, they don’t reply right away. You have to wait at least 2 days to hear back from them. I specifically put “no purple dye” in my formula, and they put it in anyway. My hair is usually greasy and that’s what I put on the quiz, and after using the shampoo, my hair was even more greasy and it felt like I haven’t washed my hair in weeks. The smell was awful too. As soon as I opened the bottle, all I could smell were chemicals. It was like smelling bleach. And the prices are absolutely not worth it...save your money!!!starmi7649
