App doesn’t allow youro login
Updated to this version and unable to login. I can successfully login on desktop website version with identical credentials which means there is a problem with this mobile app.
NCB
I wish you guys would send us a notification to confirm that we are the one using our card because I used my card at little Caesar on April 12th and then on Sunday 14th I saw my money disappearing from my account and by the time I got through with one of your rep it was too late I couldn’t even do anything sigh plz fix this it’s not fair.
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Payday loan
Trying to get the payday loan and as soon as it reaches the Final page it says “unable to get location please try again later” for days now and it something I’ve used before tried everything that has to do with location in iOS and still not working please fix this bug ASAP it’s irritating 😞
NCB mobile App
The NCB mobile app has truly simplified my banking experience. It’s not just easy to use; it’s a game-changer. The user-friendly interface makes navigation a breeze, and the convenience it offers is unmatched. From managing accounts to swift transactions, everything is seamlessly integrated. It’s a testament to modern banking at its finest. NCB has hit the mark with this app, providing both efficiency and ease for users like me.
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Customer review
Continue to implement and put strong measures to prevent the customer's accounts from scammers. I know of the work you're putting in because I follow the Instagram page and I am satisfied so far. Take the necessary steps to reach out to those customers affected and see how best they can be compensated and get back to normality.
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Top up
I wish I could add any amount of credit for eg I had to buy 1,500 then 1,000 to get 2,500 credit
Satisfied
Easy a convenient
NCB Mobile App
While the app suffers from periodic glitches, it is by far one of the most interactive banking apps on the local market my thing is why doesn’t local banks allow you to lock your debit cards to prevent fraudulent transactions while allowing fees and standing orders to be charged I believe such a move would inspire confidence in the bank itself. If security is truly something NCB wants to offer their customers this is a big step in that direction
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User friendly
So easy to use!
Poor User Experience
As a person who uses the app internationally I am not on the app everyday. 2-3 times per year if so much.
The app provides the ability to leverage your face id nice but requires you to use a password if you haven’t logged in over a month. What happens because I don’t use the app regularly is I forget my password. Then I have to go through the lengthy process of unlocking my account or resetting my password. Poor login user experience.
The app provides the ability to leverage your face id nice but requires you to use a password if you haven’t logged in over a month. What happens because I don’t use the app regularly is I forget my password. Then I have to go through the lengthy process of unlocking my account or resetting my password. Poor login user experience.
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