NCB Mobile User Reviews

NCB Mobile

National Commercial Bank Jamaica Limited

Finance

Reviews Summary

Positive highlights

💅🏽

This app hasAbility to open bank accounts, transfer funds, pay bills, and manage accounts through the app

🔒

This app hasStrong security measures to prevent customer account scams

🤖

This app hasImpressive app development and continuous improvements over time

🚀

This app hasFast, easy, and convenient online banking experience

🤝

This app hasHelpful and patient customer service representatives

💳

This app hasAbility to pay credit card bills from the app

🔍

This app hasDetailed transaction history and account information breakdown

💰

This app hasAbility to transfer local funds to USD account with real-time conversion

🙌

This app hasUser-friendly interface and intuitive navigation

🔑

This app hasFingerprint/facial recognition login for convenience

💻

This app hasAbility to manage accounts, loans, and investments all in one app

Negative highlights

🔔

This app hasLack of notification features to confirm card usage and prevent fraudulent transactions

🐞

This app hasPeriodic app glitches and bugs that cause issues for users

🔒

This app hasFrustrating token/RSA security system that can lock users out of the app

🚫

This app hasInability to lock debit cards to prevent fraudulent transactions

📄

This app hasLack of clear error messages and transaction limit information

🔄

This app hasUnreliable transfer functionality between accounts

🛒

This app hasAbsence of mobile top-up feature for phone credit

🗄️

This app hasInability to create different bank account types (e.g., checking, foreign savings) within the app

🔒

This app hasDisabling of copy-paste functionality causing issues for users

🕰️

This app hasSlow update of credit card details in the app

📞

This app hasInadequate 24/7 customer service support and limited ability to resolve app-related issues

Top reviews

Most RecentHighest RatedLowest Rated

Great app from NCB!!

I’ve been waiting for the Apple version since I open my account and I’m loving it!
Can’t wait for more features to be available

Muhero

6 years ago

NCB Jamaica Banking App

It does the things you need it to do. Maybe a reduction in security to make it easier to access. Perhaps a Combination of a pin and face-scan.

St Anns Bay customer

6 years ago

Mr K Miller

Long overdue, easy to use, simple and straightforward

Ras Selama

6 years ago

Finally

I’m glad to have the convenience and ease of use of having access to my account on the go. Long overdue but very welcomed. I’m new to the app so nothing negative to report but good work so far NCB 👍🏽

Dre JA

6 years ago

Great app

Very useful I’m so happy

lavff

6 years ago

Good job NCB

Greatest banking app to come out of Jamaica! Interface is extremely friendly. Although must say it’s still not on par with some of the first world banks! Could use more features like being able to take photos of cheques and have them directly deposited into the account using the app.

manthonyrh

6 years ago

Limited use

I can’t transfer to other banks if I could do that then a five star rating is deserved other than that everything seems to be ok so far

niawtg

6 years ago

What were you guys waiting on!

I have to say Wow! This is the most user friendly banking app I have encountered. Even my Great-Grand mother would be able to navigate through. I’ve always loved the online platform and I’m glad you guys came with such creativity and enthusiasm to create such a wonderful and colorful 🙂app, the interface is just superb. Well done! Been banking with you guys for several years and I can say, this is so far the most reliable, trustworthy, consistent and creative banking institution. NCB for life ✌🏽😎

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