You can do better
I’ve used many gig apps and this is one of the least trustful. There is no way to rate a business or a shift you work, and they don’t give the information of the hiring company you will actually be working under. This very important because it’s not uncommon for the companies that use these apps to treat the contract workers terribly, and there is NO way to follow up if you’ve experienced discrimination, abuse, or harassment. They also claim there are benefits included like health insurance, sick leave, etc and there is NONE of that available. You can’t even cancel a gig if you’re sick or have an emergency without your account being deactivated. The cherry on top is payment is LOW and SLOW. Use Qwick, Tend, Instawork, Gigpro, Shiftsmart literally any other gig app. This one ain’t it.
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Response from developer
We are sorry to hear you did not enjoy your time on the app. We appreciate the feedback and will pass these notes on to our team. I can assure you we are always looking to improve the app in order to create the best experience possible for our workers. If you change your mind, we'd love to have you as a member of the Adia community. Thanks.
No customer service or support for gig workers
I booked my gigs, I showed up to work. No one in the chat ever responds back. When you call for help it says no one is available and just makes you leave a message but no one calls back. I went to the address provided. Didn’t give the name of the location because I show up and it’s a bunch of hotels. I walk in and have to explain to them who I’m checking in with trying to get help because the gig isn’t with the hotel, I find out it’s for a client who booked a meeting room inside the hotel. Would of been nice to know instead of the hotel staff thinking I’m trying to get info about a guest. I’m there with another gig worker, and the client isn’t there. Their customers are there waiting asking us when the event starts and I’m apologizing that I’m have zero info and no response from the client either. She shows up half an hour late. Then says she meant she needed a banquet attendant. Her associate shows up and they decide to cancel us and won’t need us for that day or tomorrow. Then she claims it was supposed to be canceled by Adia but Adia still shows it booked rsvpd and everything and they even sent me a notification to remind me to rsvp. So I wasted time, no response from anyone at Adia. Now I can’t cancel the next shift because it’s been rsvp’d and ILL BE THE ONE penalized for this. Would give 0 stars if possible. Am I getting paid for for showing up to work? No clue.
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Response from developer
Hi Stephanie. We are sorry to hear you did not enjoy your time on the app. We appreciate the feedback and will pass these notes on to our team. I can assure you we are always looking to make improvements to the app in order to create the best experience possible for our workers. If you change your mind, we'd love to have you as a member of the Adia community. Thanks.
App needs to be fixed
I’m giving this app a 3/5 because the app needs to be fixed. I got paid from working at a Retail Worker position for UPS. The thing was the chat function on the app still shows 1 notification and it wouldn’t go away. I had to message on the app if I’m working overtime, which I was. The chat still showed 1 notification and it was the same message that I’ve sent. Also, when I was trying to book for the Retail Worker position at UPS, there was an error stating that the gig was filled up, however, it was still on Book Gig and not on Standby. I clicked on it again and still said the same thing. I even closed and reopened the app again and it was still under Book Gig and when I clicked on it, the gig was filled up. I waited for several hours until I finally got the gig. The app needs to be more consistent with their gigs and when the gigs are full and should be on Standby. Also the chat feature needs to not show one notification, which I felt that’s a huge bug. I wanted to give it 4/5 but 3 stars is fine with this app.
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Response from developer
Hi, we are sorry to hear you experienced issues using our app. We are always working to improve the user experience. Please stay tuned as we improve. We are happy to have you as a member of the Adia Community. Thanks! - Adia team
Down hill
When i first downloaded this app maybe a year ago i was getting gigs! Now, i get nothing ! I will get a notification that my reserved job is available. I always click on it right away and then I’ll get an error message, it’ll take for ever to load and then I’ll get a message saying job was snagged. When i don’t have a job the app loads with no problems but when it’s time to claim MY RESERVED JOB it was to coincidentally glitch. Orr i will get a message the job is available and then it doesn’t show or allow me to book gig. They need to fix this, y’all are playing with individual’s time, patience and money! There’s obvious reasons why people download these apps. Also, if a job that i reserved is available i should have a grace period to accept. There’s no reason my reserved job is available for other people. That defeats the purpose of a reserved gig
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Response from developer
Hi, we are sorry to hear you experienced issues using our app. We are always working to improve the user experience. You can reach us at workers@adia-us.com if you'd like further assistance. We are happy to have you as a member of the Adia Community. Thanks! - Adia team
Employers Cancel - NEVER able to work
I downloaded this app around end of December 2022/first of January 2023. It is now mid February 2023. I have signed up for/booked a total of 15 separate jobs. I have also been put in as a backup for a job that filled up either 3 or 4 times. Each gig I agreed to work, the employer cancelled without exception. They would cancel from near the moment I booked up to the one day prior to the shift start date. The ones I was given on backup status I never heard anything further from. So, please do not waste your time as I did. The worst part is I am pretty sure this is just a scam for your social security number and banking information, possibly. In a way I rather hope it is… at least that way someone gets something out of this.
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Response from developer
Good afternoon, we are sorry to hear you're not enjoying your time on the app. Our demand team is always working to bring more jobs and shifts onto the platform. Please reach out to workers@adia-us.com so we can assist you. Thanks!
Terrible
Terrible my first time booking a gig after I RSVP’D they sent me the address, What to wear etc, cool until I get there and the business is telling me my name is not in the system and they we’re not aware I was coming. Adia said they would reimburse. But only for 2 hours. When my shift was suppose to be 8 hours. I was not able to work the shift due to Adia not reaching out to let the company know I was coming. So getting paid for just 2 hours is not gonna do. If this happens often this people will definitely have a lawsuit on their hands one of these days if they don’t already. SMH will never book with them again
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I beg my fellow human beings to not fall for this app.
I’m currently filing a lawsuit against this company. They’re owned by Adecco. They legitimately stole my wages and took me months to send me my shorted payment. They are literally impossible to get a whole of, both over the phone and via email. This company is not going to last because they have done more than I can explain you on here. Just understand it’s going to be me as to why this company won’t exist anymore. They’re evil and wrong and deserve what is legally coming to them.
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Rough Start
Having all kinds of issues with the app. I had to delete and download again, then request a new password... it sent me a link to a business site where there was no log in, then a chat popped up telling me to call a number for customer service, but neither of us could hear each other so I just bailed. If this is a prediction of how things are going to go then I probably won't waste anymore time.
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Why not fix the bugs!?
Adia has gotten me some very good gigs unfortunately they never last throughout the posted period. I’ve had employers send us home after a week when we booked the whole month because the app gives them such a hard time! I’ve also had my phone freeze from the Adia app, I was unable to use my phone for 5 mins because the app literally caused my phone to freeze & I have iPhone 12 Pro Max! This would be a great app if the developers would actually put effort into fixing the bugs! Cmon mane isn’t the goal for everyone to make money? Fix the app! As for now I no longer will be using this app until I’m notified it’s been updated. Horrible experience with my phone freezing, no thank you.
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Response from developer
Hi. We're sorry to hear about this. We'd like to help. If you'd like to fill out our support form please copy and paste the following link into your search engine and we'll have someone from our staff reach out. https://forms.gle/7vBo4E64jCpnUSnx5
App support is horrible
I was underpaid on a shift, it was never resolved. No one answers the phone or support messages. Changing or adding shifts that were approved by employers is nearly impossible. I’ve had an employer ask me to work addition days but getting the days added couldn’t happen because support doesn’t answer. My only option is to show up and hope that the employer can get it resolved, one shift they did, still waiting on another shift to be added to my timesheet. They prey on desperate people.
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