Pretty good, but some weak spots
Overall, the app is pretty decent! My gripes with it are fairly minor, there are just several of them that led to my 3 star review. Primary frustrations are relating to uploading photos (that whole experience is majorly lacking in UX awareness) and the new rewards system. It’s so difficult to figure out what my kids have redeemed stars on, when that should be sent immediately via push notification. There should also be an “activity log” where I can see what has been done throughout the day (ie. chores marked off/reassigned, events changed, rewards redeemed, stars earned, etc.). Lastly, no dark mode? At least not one that is apparent.
Again, overall it’s decent! Really glad I bought the device, and the plus subscription is totally worth it. I’m excited to see how the device and companion app improve over time.
Nice
Great with some suggestions
One suggestion would be to implement a notification option for when a list is updated, would be good to see when I’m out and about if a grocery list has been updated.
Response from developer
Thank you so much for your kind words! We’re thrilled to hear that Skylight Calendar and the app are working well for you and your wife—it’s great to know they’re helping keep everything on track. Your suggestion for notifications when a list is updated is a fantastic idea, especially for staying on top of things like grocery lists. We’ll definitely share this with our team as we look for ways to enhance the app’s functionality. If you have any other suggestions or feedback, feel free to reach out to us at help@skylightframe.com. We love hearing ideas from our users—thank you!
Doesn't work well with Apple calendar
Response from developer
Thank you for bringing this to our attention! Deleting a recurring event should sync properly with Skylight, so what you’re experiencing isn’t typical behavior. We’ll share this feedback with our team to investigate further. In the meantime, we’d love to help resolve this for you. Please reach out to us at help@skylightframe.com, and we’ll take a closer look at what’s going on. Thank you for letting us know, and we’re here to help!
Inconsistent
Shame, improve the app stability and reliability - take away the greedy paywall and it would be a much better product overall.
Response from developer
Thank you for your feedback, and we’re sorry to hear about your experience with the app. We understand how important a smooth and reliable photo upload process is, especially when setting up frames as meaningful gifts. Our team is constantly working to improve app stability and overall functionality, and your input helps us prioritize these efforts. We also appreciate your thoughts on the subscription model and will share your feedback with our team. If you’re still encountering issues, please don’t hesitate to reach out to us at help@skylightframe.com. We’d love the opportunity to assist you and ensure the frames are working perfectly for you and your loved ones. Thank you for sharing your thoughts!
Great product but.
Response from developer
Thank you for taking the time to share your feedback and suggestions! We're happy you are enjoying our product and will be sure to pass these suggestions along to our team! You'll be happy to know that our product development team is currently working on improvements to the List feature, allowing more organization and sorting capabilities, which will be coming soon! Be sure to keep an eye on our Roadmap, https://roadmap.ourskylight.com/484b83eda396400899300f233e692ff0?v=be2143f3d37148a7b4e4a41729ed1b68, which showcases many of our upcoming feature updates and launches that our team is working on. There is also a link at the top that allows you to share feature requests directly with our product team. Thanks again for sharing your experience with us!
It’s a great app, but
Response from developer
Thanks so much for your feedback! We're happy to hear that you're enjoying the app and thank you for your suggestions, this is a great idea and I'd be happy to pass it along to our product development team. Our products are always evolving, which is why we greatly appreciate feedback and suggestions like this!
SERIOUS Fraud and Functionality Issues with Plus Features
Even worse - it’s completely false that you can upload videos! When trying to upload a video in the iPhone app, we are directed to the Skylight Plus sign up page, AFTER WE ALREADY SIGNED UP, and then when we enter our email to indicate we already signed up, we are directed back to the upload page, after which we’re directed back to the sign up page, in an endless loop! How horrible must an app be to completely fail on providing the very features you are charging for? They should be required to give every customer their money back after promising features that do not exist.
Response from developer
We are so sorry for your experience and truly appreciate your feedback. What you are experiencing is not normal functionality for the calendar, app, nor the Plus features and it should absolutely be operating more seamless for you. It is important to us that your concerns are taken care of and we would love to help make sure your devices are updated, connected to the proper email, servers, and are working the way they are supposed to. Please email us at VIP@skylightframe.com and we can take a closer look into what's going on!
Nope
Response from developer
Thank you for sharing your feedback! We appreciate your suggestion regarding the app setup and subscription pricing as we continue enhancing our products and services. We'll share your input with our development team. Thanks again for sharing your thoughts!
