Leave a Review A Manual of Acupuncture
Charged but no access
I purchased the standard version to be able to see more channels but was not able to see them so I proceeded to purchase the Pro version however still cannot see any additional content and my account status states “Lite”. I emailed the support org box with no response.Ali_09.2024
Upgrade through web instead of iPad
I tried to upgrade several times through iPad and it never worked even though I was charged. Then I tried it on MOA’s website and it worked! So pay through the web and you’ll have full access on iPad immediately.Nameistaken.111
0 stars
I downloaded this app, when I enrolled as a student. Was the best tool I had. I referenced it all the time, especially for studying on the go. Then, I got kicked out. I payed for the standard subscription. Was not allowed to access ANY of the meridians. THEN payed for the PRO subscription. I am still not allowed to access any of the modules. I reached out to the company for access to the INFORMATION I PAYED A LOT OF MONEY FOR. No one has gotten back with me. I am not on here to write a review. I am in here because I want someone to help me access the APP I PAYED A LOT OF MONEY FOR.Show lessTheD.indamouff
Developer Response
Hi TheD.indamouff, we're very sorry to hear about your experience. This is a fault with the upgrade mechanism which unfortunately affects some customers, and we are building a new version to fix it. In the meantime, we help all users who contact us as soon as possible, usually within 24-48 hours, so your message must have gone to the wrong place or somehow not turned up. Please email support@amanualofacupuncture.com and we will help quickly.Paid, but still only gives me Lite access
I paid for t he Pro version when the free trial ran out. A week later I still only have one channel access.
I reloaded the app, went through the purchase process again in case my card hadn't worked. Logged in multiple times. No joy. Not even sure who to contact about this.
When it was working it was wonderful - five stars!Show lesself210🙃
Developer Response
Hi, we're very sorry to hear about your experience. This is a fault with the upgrade mechanism which unfortunately affects some customers, and we are building a new version to fix it. In the meantime, we help all users who contact us as soon as possible, usually within 24-48 hours. Please email support@amanualofacupuncture.com and we will help quickly.Purchased the Pro version but can’t access it
Watch out guys, I purchased the pro version for £50 this morning because I needed access to some of the extra features today.
My account is still locked to the lite version and I almost blew another £50 clicking to upgrade to pro again!
Lots of logging out and in and restarting the app haven’t helped.
I’ve reported it to the App Store and have sent a message to the developers through the app asking for help. 7 days expected for a response is too long though when I needed to use the app todayShow lessMrXanthophilus
Developer Response
Hi, we're very sorry to hear about your experience. This is a fault with the upgrade mechanism which unfortunately affects some customers, and we are building a new version to fix it. In the meantime, we help all users who contact us as soon as possible, usually within 24-48 hours, so your message must have gone to the wrong place or somehow not turned up. Please email support@amanualofacupuncture.com and we will help quickly.Upset and inconvenienced
I had the original subscription which was a hefty price (don’t remember the exact price because I bought it last year) but since I enrolled in school I told my self that it was a worthy investment. I had access to all the systems. I’ve been off since March and now when I go back into the app I am only given access to the large intestine meridian. I just bought the standard edition for an additional $28 and I still only have access to the large intestine channel. Today is one of the few days I have off between school and work-I REALLY WANTED TO CATCH UP on some of my school stuff and I guess now I can’t. P.s. the app is asking me to pay more to go pro but then why only have a standard subscription if you are only going to restrict a buyer to one organ system just like in the lite subscription?Show lessStar Mage
Developer Response
Hi, we're very sorry to hear about your experience. This is a fault with the upgrade mechanism which unfortunately affects some customers, and we are building a new version to fix it. In the meantime, we help all users who contact us as soon as possible, usually within 24-48 hours, so your message must have gone to the wrong place or somehow not turned up. Please email support@amanualofacupuncture.com and we will help quickly, and we will arrange a refund of an excess charges.Disappointed
I purchased the hard copy, it would make more sense for this app to come with the purchase of the text. As a student it is disappointing to download the app and be prompted to pay more again for in order to use the worthwhile aspects of the app to help with studying (quizzes, point location etc).mehvey
Developer Response
Owners of the book are entitled to a 30% reduction on Pro access to the app/website. Please email support@amanualofacupuncture.com for further details.I enjoyed until I tried to upgrade
I actually really enjoyed this app and the information offered - very detailed and the pictures are great - beautifully detailed.
I updated to standard and it didn’t work, then to pro version with the same issue - nothing working or responsive…
Please fix and check your email for my refund request.Ladydianeroy
Developer Response
We're very sorry to hear about your experience. There is a fault with the upgrade mechanism which unfortunately affects some customers, and we currently finalising a new version to fix it. In the meantime, we help all users who contact us as soon as possible, usually within 24-48 hours. Please email support@amanualofacupuncture.com and we will help quickly.Paid and not able to access
I paid through Apple Pay/subscriptions through my iPhone like I do with other apps. Usually that gives you instant access. This app still says I’m a “lite” access subscriber, but they’ve been paid my money from my account. The access request says it may take up to 7 days to gain access! Unacceptable.Show lessthewinner!
Developer Response
A small correction, the account restore request says it takes 'up to' 7 days to restore access, but in practice it is usually 1-2 days. We apologise for any inconvenience. Please email support@amanualofacupuncture.com if you still require assistance.Paid full amount but app is still showing Lite mode
I purchased the pro version but account is still showing free Lite status. I’ve logging off and log back on a few times. App doesn’t work. Waiting on customer service to resolve the issue.YC Hao
Developer Response
We're very sorry to hear about your experience. There is a fault with the upgrade mechanism which unfortunately affects some customers, and we currently finalising a new version to fix it. In the meantime, we help all users who contact us as soon as possible, usually within 24-48 hours. Please email support@amanualofacupuncture.com and we will help quickly.
