Leave a Review A Manual of Acupuncture
5-Star Support Staff
I recently upgraded to the Pro version and had a technical issue with accessing the software. Tom, was very responsive, quickly communicating with me and resolving the issue within 24 hours.TuffGong23
Quick response and effective support, great app
Quick, easy to use, highly recommendLeoniebck
Won’t let me sign in
I was very excited to see there was an upgrade for this app. Did the registration in the old app, but the new app just freezes if I put in my credentials. Very disappointed that I can’t use this app.Omishiwa
A timed upgrade.
I had a minor problem with getting the app started but with the MOA team's quick support, the problem was solved within minutes. Thank you MOA team! The videos are crisp and clear. Brilliant with online edition access. Good features and technology. I am satisfied and have used the previous app for many years. This is a development that is in time.Show lessL_45
Paid but not updated
I have paid the pro edition, but system did not update so far. I will give 5stars once this has been doneJuzi liu
Developer Response
Hi Juzi, please contact us via support@amanualofacupuncture.com and we will help restore your access as quickly as possible. Apologies for frustration.App is good but...
I have been trying to upgrade to pro for 2 days now and every time I put my fingerprint on the home button it looks like the payment went through but it then follows up with “your purchase could not be completed” however when I purchased an in app subscription to my local newspaper this morning I had no issues. Hope they get it working so I can buy the pro!Show lessSamerasi
Upgrade of the decade
I have owned A Manual of acupuncture app since the day it was launched, and I have used it weekly, if not daily, ever since. This app has been my go to Acupuncture app for my clinical practice and clinical research because of its ease-of-use and detailed description, and my favorite part are the videos which is second to none of any other apps out there for acupuncture. I understand their need to upgrade their app to stay current with the updates of technology. I don’t mind at all paying for the upgrade since I have received my moneys worth years ago. The upgrade is user-friendly, works great on my iPad Pro , As well as on my Samsung galaxy note 9 and they are syncing beautifully. The videos are clear & crisp and they even have a separate tab so you can go straight to them faster. You can add your own notes and the pro edition has a very thorough reference section along with videos of the channels and collaterals and so much more. It took a week for the glitches to get through but it was well worth the wait because of customer service staying on top of the issues. I suggest you upgrade to the pro version whether you are a student or doctor. This app is back to being number one Acupuncture app on Apple and Google play store. Well done MOA team and thanks for your support to our profession.Show lessmehall7
Developer Response
Many thanks for your kind words - we hope to improve the app further from here :)Broken App
This app is asking me for an in app purchase option to update to a pro version for a $49? I thought this was sold at $25 for a complete version. The app worked perfectly fine for a couple days & is now blocking out all the text and readings, giving one what’s called a Lite version? Yes, let’s please get this corrected, it would be most agreeable.Show lessSeaNorth29
Worst upgrade ever
Instead of fixing the issues from the previous broken version (paid in full), this version requires subscription before you can view any content in full!! The lite version you get grandfathered in is absolutely rubbish!! Is this how you reward paid customers? Or is this version just a cash cow to rake in more money?!
-Update: review has been updated. The account transfer did not go through when i tried to log into to my existing acct. After contacting the support team, my access is now changed to: “standard”. For Pro level, you will need to sign up and pay a reduced upgrade fee.Show lesstom_athy
Developer Response
Hi tom_athy, We're really sorry to hear of your initial reaction to the new version of the app. Due to a technical glitch, a small number of owners of the old version didn't automatically get the correct level of access when using their old login credentials. We have tried hard to make it as easy as possible for previous owners to transition across, and we're sorry this didn't work out for you. If you still don't have proper access, please contact us via support@amanualofacupuncture.com and we will sort you out as quickly as possible. We're committed to providing exceptional customer service, as well as a great app that we intend to improve further now we've launched this new version. P.S. In case you hadn't realised, one of the benefits of the new login system is that you now have complementary access to our website - www.amanualofacupuncture.comReally good practical acupuncture manual.
Not just a points resource it is an informative acupuncture textbook from a Chinese perspective giving in depth information on point combinations, channels, point associations (luo connecting points etc etc). It works smoothly with excellent videos. I use it regularly in clinic.Dr Peter852
Developer Response
Many thanks Dr. Peter - look out for more improvements before long!
