When attempting to enter My Access app, login buffers once then does nothing. Login information is correct. I have done all the standard self-help procedures including delete and reinstall. This has been a consistent problem for several months. I am using iPhone 13 Pro and iPadOS 17.5.1. When I called Forward Health for assistance the operator said he had no way to help, that assistance with passwords was all they do. He suggested the problem was likely the connection or an old device. I could hear him flipping sheets of paper to look for answers so asked if there was a supervisor or someone who might have more answers. He said no, not for a problem like this. Frankly, that is just lame. The app was apparently updated just a month ago. In the meantime I am having to do my annual review for Food Share without the app tools that are normally so great! In sum, the app doesn’t begin to work at all and customer service is inadequate!
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