Unable to reach provider
Once you see the provider here, they want you to download the app. No problem!
I had 19 vials of blood drawn. They all come in a different times, no big deal, most normal, some not. I have questions, I try to contact the provider through the app. That’s provider is not listed at all for me!! Wait..what?? I just saw this person for over an hour & took 19 blood samples from me…why is she not listed?? I call on a Thursday morning, asking for someone to call me about details on my labs, no call back. I call back Monday morning & was informed that I was left a voicemail on Friday! Nope, no call missed, no voicemail received?? What is going on?? I ask if that person can please send me a detailed message in MyChart with results on my labs please! Anyway, after I was emailed a question about this office and said what happened. I was called by the provider with 24 hours! Went over my lab results and need more done. We agreed to not have the virtual visit this week, yet it was never canceled.. needless to say I’m not impressed at all with this provider at all!! I do see a different on next week & let’s hope it goes a lot better!!
I had 19 vials of blood drawn. They all come in a different times, no big deal, most normal, some not. I have questions, I try to contact the provider through the app. That’s provider is not listed at all for me!! Wait..what?? I just saw this person for over an hour & took 19 blood samples from me…why is she not listed?? I call on a Thursday morning, asking for someone to call me about details on my labs, no call back. I call back Monday morning & was informed that I was left a voicemail on Friday! Nope, no call missed, no voicemail received?? What is going on?? I ask if that person can please send me a detailed message in MyChart with results on my labs please! Anyway, after I was emailed a question about this office and said what happened. I was called by the provider with 24 hours! Went over my lab results and need more done. We agreed to not have the virtual visit this week, yet it was never canceled.. needless to say I’m not impressed at all with this provider at all!! I do see a different on next week & let’s hope it goes a lot better!!
Show less
Issues with App
I get notifications and then there is nothing new. It is not updated without me mentioning everything so not useful. No follow through on some issues. Sometimes blood work is not ordered before physical. ( I got that solved for next time). People are friendly. App does not work for me.
Again, no follow through. Nobody answers questions using the app. Seems to be one way. Does not work for me.
Again, no follow through. Nobody answers questions using the app. Seems to be one way. Does not work for me.
Show less
Response from developer
Hi Breeze's Mom , We are sorry to hear about your experience. If you’d like to discuss this with Patient Relations, you can call them directly at 414-805-2882. Thanks, Jenny.
Accurate and Easy to Use
I’ve found that this app allows me to schedule appointments, view results, communicate with my doctor, and take care of financial and insurance issues. It is always accurate, always useful.