Appallingly Bad
Decided to try this app to find some needed furniture. Found an item I liked and purchased it through the app. The charge was made to my bank account. No confirmation of order. Been trying to contact their customer service for days to no avail. Estimated wait time is over an hour on hold, I wait for 40+ minutes then it hangs up. Tried online chat, 144th in a queue that never moves. I guess my $300 is out the window with no recourse. The app is buggy, laggy, locks up. Learn from my mistake and avoid these fly-by-night con artists.
Finally received my coffee table after a couple of months. Unboxed it, assembled it, realized it was broken in several places. After wasting hours trying to get through to their nightmare customer service, they want me to re pack the broken table and ship it back to them at my expense. This company is garbage.
Finally received my coffee table after a couple of months. Unboxed it, assembled it, realized it was broken in several places. After wasting hours trying to get through to their nightmare customer service, they want me to re pack the broken table and ship it back to them at my expense. This company is garbage.
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Augmented reality is amazing
I just moved into my own place for the first time. It's one thing to measure everything out, but the augmented reality feature is beyond valuable. I was able to see that the sectional I wanted was much too big for my apartment and found something that would fit a lot better. It's also a lot of fun to place things in your living space to see how it would look. I really enjoyed using this app and I'm hoping the delivery I'm expecting soon will go just as spectacularly.
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Horrible app
This app works like it’s 1999 not 2022…needs a serious update. It constantly kicks me out or when you press sign in the page won’t load. It would be nice also if you already have an order being processed and have maxed out for delivery and your insurance that it wouldn’t try to charge you delivery and insurance again like if it’s a separate order. As long as the last item has not been delivered as per bobs, I shouldn’t get charged delivery and protection on my items. It should automatically add the things to that order and credit the sales person that helped you with your order. I constantly have to drive back up to bobs to add on to my order. I have spent over 12k with you guys so I know I have maxed out. This is just very inconvenient and it constantly signing me out is super annoying. NEEDS A MAJOR UPDATE! When you try to see furniture in your space that glitches as well… come on BOBS we can do better than this!
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Horrible design
First off I downloaded this app so I could use the AR to see what the item would look like in my room. It said the item was unavailable and gave me other options. So do you pick and choose what I can see in my room to try to sell me other items? Also I’m looking for a sleeper sofa. And the only thing it will give me the dimensions to box come in. Again it list one dimension but 20 other items that I should consider. This is worse than having an annoying salesman in your face. I’ll just go to the store that’s closer to me.
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What they don’t tell you
Was really excited when I found this app. Was really confused that a puppet could use this app but I couldn’t. Then really super disappointed when I figured out the furniture I bought at Bob’s was not one of the pieces Bob chose that can being AR preview in this app. So Bob tell people up front - only some of the furniture you sell can be viewed in the app. Delete it…
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Constant lag & too many pop ups
I feel like I am on web browser. Too many pop ups. Too many things to click. App was developed by a 8 yr old it looks. Trash
LAGGING!!!!!
Ok so my mom got this app I got it to and it’s keep kicking me out like how my mom can get in but not me it still a good app I rate it a 3 but it is still lagging I can’t even get in it I can get in then it asked me a question and I can’t GET IT let’s like who made this please help I need help God help me! And I take it off and put it back on and guss what it do??? Do the same thing over and over and over again like please stop kicking me out maybe some of you guys is having this problem to ugh! Why I can’t get in the app I don’t know but I am going to let you go girls and guys byeeeeeeeeeeeeeee! Oh god please help me
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Augmented reality needs serious work
I got this app to see what a sectional would look like In my living room.. it’s well lit. Totally open.. no matter where I point the camera following directions or not this app does not place the correct sized couch for the space pointed to. After an hour of fooling around with this worthless app I decided I had wasted enough of my precious time on this earth and to just use a tape measure and take measurements that way.. zero stars would. It recommend.
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Total Crap
We were looking at some couch’s for our living room, so we wanted to scan our room so we could do the AR scan. We tried for 2 HOURS. All of bobs employees are total pieces of crap. They have always tried to scam everyone they see. If I could give 0 stars I would. I do not recommend.
Contact better business bureau
Even their card company, Fortiva is in Cahoots with them! Had 2 bad deliveries go wrong, I have one on camera which I will be posting on Facebook. Company claims they was refunding me for delivery. Which they did, BUT it was on furniture that I had pending then asked for it to be taking off of my account which wasn’t! I have paperwork that Bob’s furniture gave me but Fortiva won’t honor it and says it takes 10 days to file a dispute. A different lady was in the Saint Charles rock road store complaining of fraudulent charges on her account the third time I was there trying to handle this SAME matter. I thought this was a legitimate reputable store. If I were you, I would go to Carol House and save myself a lot of trouble. Especially if you don’t want to be talk to crazy by the receptionist.
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