Useless app
It will sell stuff to ya, it will scan QR code’s... tap view in room and it just takes ya back to downloading the app, repeatedly... tap App Store link and it says Open, once ya get there. Clearly it’s installed, seeing it says Open and the fact the fact this app is what keeps routing me back to download app... it’s about as effective as their post sale customer service, based on a friends battle with them over two defective items that came damaged.
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Unable to do AR on iPad
Downloaded the iPad app to do AR view in your room feature, but it just takes me to the website, and then redirects me to download the app within the app every time I click on “view in AR”. Infinite loop, in-usable. Very disappointed in the app as I do want to order from the store but just need to see it in AR.
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App crashes
Worked well until IOS 14. App opens but within a minute it will crash. Was hoping that it would be repaired soon but looks like the app hasn’t had an upgrade for about a year. Downloaded IOS 14.2 for phone and app responds the same way. When the app didn’t crash, it was decent.
Bad connection with the app
Overall, I love bobs furniture. My one star rating is only because the app is terrible in the sense of connection. I keep getting kicked out when I go in to look at an item, no matter what item i am looking at. I’ve tried updating my phone and the app still kicks me out. Please work on fixing that, whoever is responsible for maintaining the app.
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Completely Non-Functional on iOS 14.1
This app doesn’t work. It will continuously minimize itself and revert to the landing page. Tested on 3 different devices and the behavior is exactly the same. I am assuming it doesn’t work on iOS 14 and worked at some point in the past otherwise I don’t understand the other reviews. This was so annoying I ended up buying a sofa somewhere else.
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Needs updating
The app keeps disconnecting on me, I have an iPad Pro, I don’t know why it’s disconnecting I sign In and go to look at my purchases and the app just fails, shuts down. I even deleted the app and re-enter, it does the same thing ,so the app is useless right now for me.
Broken on iOS 14. AR/QR only web frame app.
If all you want is to see a bare bones, awkward virtual version of a chair in your living room or quickly scan in store barcodes this is the app for you. Otherwise it’s nothing close to a native app that actually (1) remembers your login, (2) performs quicker than the already awkward MyBobs website, and/or (3) provides any form of optimized mobile experience. In the COVID, shop from home era Bob’s single most essential tool (online and on the go presence) truly puts them at a disadvantage against other retailers. I’d rather pay $100 more an item if I can quickly find the things I need on my phone than deal with the challenges of this limited web frame of an app shell.
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(Non)Delivery Fiasco
Everything was fine until day before delivery. Received email about delivery and then three hours later received email that mattress would not be included in delivery. What do I need bedroom set if no mattress for bed. Customer service would only say they were just notified, they did not have any other mattress to offer etc. I cancelled the entire order and went somewhere else and purchased a set.
I had intended to purchase my living room set from Bob’s, but after this I was totally done. For a week and a half I was flooded with emails about the delivery and the day before they tell me I won’t be getting the mattress with the delivery. Unbelievable!!!
I had intended to purchase my living room set from Bob’s, but after this I was totally done. For a week and a half I was flooded with emails about the delivery and the day before they tell me I won’t be getting the mattress with the delivery. Unbelievable!!!
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Does not work on most products.
I downloaded this app so that I could see what a piece of furniture would look like in my kitchen. The item that I wanted to see did not work An error message kept popping up that it had trouble loading the product. I tried selecting other products to see if they worked. Only one product out of about ten actually scanned, but I couldn’t get it situated correctly in my virtual room.
I was very disappointed in this app. Other websites do the same thing without having to download an app. I do not recommend this app at all!
I was very disappointed in this app. Other websites do the same thing without having to download an app. I do not recommend this app at all!
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A scam and total lies that came out of their mouths
We went to bob’s furniture store and we went to shop for furniture for a bedroom. We made sure to ask every concerning question possible. For example, we bought the cooling mattress with the “good mattress sheet”. We asked a guy if we put the mattress sheet on the cooling mattress if it’ll still be cold once put on. Lies. It was ‘t even cold and in fact, a regular mattress without any cooling and a normal mattress sheet would’ve been cooler. No cap. PERIOD. Also, this one time, we had enough time to return a separate mattress. They denied our request, and the guy we talked to when we purchased it let us know we could return within 3 months. IT WAS ABOUT HALF A MONTH WHEN WE WANTED TO RETURN IT. PERIOD. This one dresser we bought, came with a loose board. All the furniture were plywood material and felt super cheap for a high price. It’s a scam and they are highballing you. Not buying this again, it was a waste of time and we got scammed. 👎👎
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