Leave a Review Bed Bath & Beyond
Don’t waste your money with this company!
One star is being generous!!!We ordered a double bathroom vanity from BBB. I was told upon check out I would be notified to coordinate delivery. This is big for us as we do not live at the house yet we currently live in a different state. We ordered a big and expensive piece of furniture. No one called or coordinated with me about delivery as stated at check out! I received an email when delivery would be and I checked and made arrangements to be there for it. Without any notification the bathroom vanity was delivered to our driveway. Over 300lb box just put in the drive way 19 days before stated delivery. Right after a major rainstorm with flooding and with an upcoming snow storm. We live in a different state! I called customer service and they ask me to ask a neighbor to get it….You can’t just ask a neighbor to move a 300lb large piece of furniture for you! Then said it would take up to 4 days at least for the company to pick it up and hold it for us. 4 days would have left it out in the 7 inches of snow we received. No one had returned a call or email since. Unreal, unprofessional and unacceptable!Show lessDon’t buy from BBB
Scammed out of almost $1000
It’s impossible to get someone to help me with a refund of equipment I ordered so I’m having to dispute it with my bank. I ordered an elliptical almost a month ago and have been given correct tracking information (the number provided isn’t an actual tracking number) and am not able to get a refund through the app or website because they want me to return an item I never received. The pricing on the item is weird too, I ordered it for $845(ish) on sale. The normal price was $1200. When I tried to refund it they said the price was $745. The current listing is $1000. Not sure how much it really is and how much I’ll get back (if any). I don’t recommend this app or this store in general. Look up all the other scams that are happening with this company, it’s not just me. Don’t bother reading the reviews here, it was probably for an older version of the app before they were bought by the new owners and started scamming folks.Show lessScammed by bed bath and beyond
Serious lack of communication skills
I ordered a swing for my front porch from bed Bath and beyond and somehow my item was delivered to an individual in a completely different state and had I not actually been watching it and called to find out where my item was at I would not have been informed of anything. Somehow my address was completely changed although I was able to provide proof of the address I gave when I put the order in and steel as of yet 30 days later there is still no answer as to why the address got changed in the process of shipping. Now granted the item was coming from China then it went to New York and wound up in Maryland. Perhaps somebody along the way decided that it looked like it needed a different address label on it. I have no idea but this entire scenario. Is a very clear and flashing neon sign as to the issues going on with bed Bath and beyond their customer service etiquette skills and staff is obviously not quite able to get with the program and actually provide true customer service.Show lessannoyedwithsurveys
Developer Response
We're sorry to learn of any inconvenience you had prior to our acquisition of the Bed Bath & Beyond brand. We stand behind our products and service, and we're happy to help with orders from our rebranding on 8/1/23 and going forward.