Appallingly Bad
Decided to try this app to find some needed furniture.
Found an item I liked and purchased it through the app. The charge was made to my bank account.
No confirmation of order. Been trying to contact their customer service for days to no avail. Estimated wait time is over an hour on hold, I wait for 40+ minutes then it hangs up.
Tried online chat, 144th in a queue that never moves.
I guess my $300 is out the window with no recourse.
The app is buggy, laggy, locks up.
Learn from my mistake and avoid these fly-by-night con artists.
Found an item I liked and purchased it through the app. The charge was made to my bank account.
No confirmation of order. Been trying to contact their customer service for days to no avail. Estimated wait time is over an hour on hold, I wait for 40+ minutes then it hangs up.
Tried online chat, 144th in a queue that never moves.
I guess my $300 is out the window with no recourse.
The app is buggy, laggy, locks up.
Learn from my mistake and avoid these fly-by-night con artists.
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So much marketing that I can’t actually SHOP!!!
As I try scrolling down the list of products, I am constantly interrupted with pop ups and other nuisances asking if I want on the mailing list (still don’t), if I want to chat with customer service (nope), if I want to see other things in their catalog while I’m trying to read a description of THIS thing I’m considering, ad nauseum.
This is irritating. I don’t get bugged this much by salespeople in the store!
This is irritating. I don’t get bugged this much by salespeople in the store!
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Mario Sales Rep Woodbridge NJ Location
He was amazing .my husband and I were there and we got everything we needed and were treated red carpet by Mario and he sold us more than what we went in for . 🤦🏻♀️
.. great asset to Bobs store..
.. great asset to Bobs store..
App doesn’t work
Downloaded the app so I can see what the furniture would look like in my house. Every time I tried to view a piece of furniture the app would say “unable to view”.
If you want the app for another purpose, it might be good. As far as scanning the room to viewing furniture in the room, don’t waste your time
If you want the app for another purpose, it might be good. As far as scanning the room to viewing furniture in the room, don’t waste your time
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Disgusting and frustrating
I am trying to buy furniture through the app. Unsuccessful and so aggravated. App does not recognize my email or password despite updating and reinstalling. Most of my personal info and credit card info is stored on app. Please fix this so I can buy my furniture and save myself a trip to the store.
Horrible customer service
I have bought from bobs many times and have been satisfied until recently. I bought a dining room table and 4 chairs and like all my other stuff I put the goof plus. The chairs are very poor quality that when my wife sat down on one of them, the leg broke off and she almost broke her neck with the fall. We spent about 3 months dealing with bobs to get the chair replaced to no avail. We finally got in contact with the manufacturing department and they told us that there is nothing they can do about it. Now I am stuck with a very expensive dining room table with only 3 chairs.
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Horrible product and customer service
I had a electric recliner sofa for around a year, both sides had problem and had tech come out to repair. And both techs told me they have a lot of problems with the recliner. Now the side I don’t use much broke. Since it’s over a year, I was glad I had the goof proof for 5 years. Only to find out the motor is broken and needs to be replaced. And customer service told me since they don’t have the model or the motor anymore, they are not doing anything anymore! “It’s very unfortunate for you!” Their exact words. Stay away from their cheap furniture especially the recliners. And the goof proof thing is just a scam.
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Not everything works
I’m unable to track my delivery through the App. I can track it on their website on my PC but when I try to do it on the App nothing pops up. Also, I’m unable to “view in room” some of the furniture pieces that I want. It wasn’t able to upload them. Other than that, the app seems to be okay when browsing their inventory.
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Good initiative bad judgment
The only reason I downloaded this app was so I could use the AR feature. Unfortunately, I was on able to place the furniture because I couldn’t get it to even populate in the picture.
All the other features of this app seem to work but I don’t like that it asks to use my location or that the AR feature, the whole reason I downloaded the app, doesn’t work.
I did get on to chat twice and both times had very friendly agents.
All the other features of this app seem to work but I don’t like that it asks to use my location or that the AR feature, the whole reason I downloaded the app, doesn’t work.
I did get on to chat twice and both times had very friendly agents.
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Great app
App works great the AR feature of putting furniture in your home is fantastic helped me purchase the dream sectional. Wasn’t sure it was going to fit but the app helped me see it could.
