Frustrating for business owner
Response from developer
Hi Kim bum, we highly regret the inconvenience. We take note of your feedback and we will forward your feedback to the respective team for improvement. Thank you
This is not the latest version
Response from developer
Hi kel_nyc, we take note of your feedback and and have forwarded it to the respective team for improvement/consideration. Thank you.
Worst App ever
Response from developer
Hi V-Maxschmid, we are always looking forward to improve the experience for our users, and really appreciate the feedback. Maybe you could share with us anything specific that we can look into, please let us know. Thank you.
Unhappy customer
Response from developer
Hi hopeless rhb, we are sorry to hear that you are having trouble logging in to our new mobile banking app. Could you write to us at customer.service@rhbgroup.com with more details of your issue? We'd love to help you troubleshoot. Thank you
Deplorable. Just deplorable.
Response from developer
Hi Khaiyeong8, you can perform Secure Plus using RHB Mobile Banking app by enabling Secure Plus at the 'Security' section of the menu. No QR code for activation required. Once you've enabled Secure Plus, you will be able to authorise payments of MYR 10,000.00 and above using your primary device. Thank you
cannot transfer
i try many time transfer，but cannont
Response from developer
Hi BILLY CHNG, could you tell us the error for failing to transfer?
Push Verification??
Response from developer
Hi OhNicknameK, we apologize for this experience. We suggest if you want to perform FPX transaction please do via Rhb Now Internet Banking (desktop). Secure Plus for RHBNow and the new RHB Mobile Banking App are independent from each other. If you are performing Secure Plus in RHBNow Internet Banking, the Approve/Reject will be sent to the old app - RHBNow. Advise you to register and perform the SecurePlus transaction via the new RHB Mobile Banking app. Thank you.
Stability And Speed Issues AND NOT USER FRIENDLY
I have downgraded my 3 star review. If i could it would be a MINUS. It’s gotten worse. I added about 20-30 bank, credit card and loan accounts, billers, govt payees and Paypal as favourites using the RHB website. (The constant TAC and security question input at EVERY REQUEST is also frustrating and irritating). I have signed in and been verified, it should not keep asking me at every request or transaction. Maybe a TAC at an unusually large transaction is applicable but for adding a favourite. SERIOUSLY. Even while using the website, it is slow and i got a few error message 502, oops the server is not responding or logs me out. TERRIBLE.
The reason i chose not to use the app to add my favourites is because of the constant TAC inputs. Using my mobile, in order to read the TAC, i have to exit the app, when i do that, guess what. IT LOGS ME OUT. So i have to do the process all over again. Again, TERRIBLE!!!!!!!
While i was out, i tried to use the app to make a payment, NO FAVOURITES. The app tells me to add favourites. THIS IS RIDICULOUS. NOT USER FRIENDLY. It’s obviously not linked to my account. Now it seems I have to re-add all my favourites in the app AGAIN. If i did not need this account for my paypal i would close this account.
FYI I use iPad Pro IOS 13.2, iPhone 7 Plus IOS 13.1 and HP Pavillion Windows 10. App has been updated. This may not be a factor but i think you can only use 1 registered device - tablet or phone or PC (i have not confirmed this). If this is the case RHB needs to change that - everybody i know uses more than 1 - most have a minimum of 3.
I finally got an answer from RHB - their solution - to add favourites i have to use the app. Nowhere (if i am wrong someone please tell me) does it say in the guides that i SHOULD use the app to add favourites. The link it seems is one-way - from app to internet banking only.
At 60 yrs old, i am not an IT expert but consider myself tech savvy. I love and use all electronic gadgets where possible. Common sense should prevail and app, internet banking, ATM, counter should be linked. What happens at one, should be reflected at all the others.
Initial Jan 20 complaint:
Even using touch id, it keeps rejecting my log in. And during transactions, it will give the error message “oops something is wrong, try again”. And i have only been using this for two weeks so i can look forward to more frustrating moments. AND it is so SLOW when you compare it to other bank or payment or financial apps/wallets and i use several.
Response from developer
Hi lizamail, we understand this can be frustrating. We would appreciate it if you could reach out to our Customer Care Centre at 03-9206 8118 or email to customer.service@rhbgroup.com, and we will look deeply into this matter. Thank you.
Can’t perform any transactions
Response from developer
Hi alveenav, we're sorry to hear that you're having a problem to perform any transaction. Could you try to clear data as well as cache. For better assistance, please share the difficulties you are facing with Customer Care Centre at 03-9206 8118 or email to customer.service@rhbgroup.com and we will assist you further. Thank you.
If i can, i will put no star
Since i started to use this app, i had to reset my password for 3 times. It said i key in wrong password.
There must be some bug in this app. Really Malaysia boleh. RHB can fight for the worst online banking with CIMB in malaysia.
Response from developer
Hi A|J, the username you have entered may have been auto-corrected by your phone to include a "space" which made it incorrect. Please ensure your username was inputted correctly. Let us know if you are still having problem logging in to our new mobile banking app.
