RHB Mobile Banking User Reviews

RHB Bank Berhad

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No star if there is choice

I been told to give my feedback about my rating which was 1 star. But I couldn’t find my original review.

I won’t download and use this app again.

Endless authentication code required. I would like to pay more than 10k but been tried too many times still the app can not detected to my device. I gave up at the end and would rather to split the payment to many times but 9,999.

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Lindsay road

5 years ago

Response from developer

Hi Lindsay road, you can make payments of MYR 10,000.00 and above by enabling Secure Plus, found in the 'Security' section of the menu. Once you've enabled Secure Plus, you will be able to authorise payments of MYR 10,000.00 and above using only your primary device. To find out which device is registered, tap on 'Secure Plus' under the 'Security' section in the menu. The device that is registered for Secure Plus will be displayed on the screen. Secure Plus can only be enabled for your Primary device. However, if you choose to register for Secure Plus on your Secondary device, your Secondary device will become the Primary device. A Primary device allows you to approve or reject payments and certain changes made to your settings (financial and non-financial transaction). For security purposes, we allow you to have only one Primary device at a time.

No acknowledge payment by sms

Speedy in doing payment. Unfortunately there isn’t acknowledged message about the payment whether it is paid or not. I have reloaded my prepaid phone but till now still not get the top up.

suealya

5 years ago

Response from developer

Hi suealya, you may check your inbox for the payment acknowledgment. Thank you.

Easy user interface

Easy to use

Unknown462

5 years ago

Response from developer

Hi Unknown462, thank you for the 5 star rating. We're glad that you're happy with our new mobile banking app. We will continue to improve and enhance our mobile banking app to ensure our customers will experience seamless online banking journey. So stay tuned!

Cannot change mobile number for OTP as advertised

The app is overall very speedy, and has quite a few new features. But nothing is as important and much-needed as the supposed-ability to change the mobile number of which we receive OTP’s.

I’ve tried this on all the maximum 3 registered phones to my account, and all of them failed.

Fix it!

Ronnie Abd.

5 years ago

Response from developer

Hi Ronnie Ventura, our apologies for the inconvenience you experienced. If you wish to change the mobile number for OTP, kindly ensure that the new mobile no. you wish to change to exist in our record. If issue persist, kindly reach out to our Customer Care Centre at 03-9206 8118 or email to customer.service@rhbgroup.com and we will assist you further.

Cannot Startup

To start using the app, you need to accept the terms and conditions. However, the button to submit acceptance cannot be activated.

BigFS

6 years ago

Response from developer

Dear BigFS, in order to accept the T & C, please read through and scroll down until the end of the page. You will be able to accept by clicking on the T & C box