Leave a Review Avrora Sleep Sounds & Stories
Need to cancel
Morning, I need to cancel my subscription due to now being out of work and can’t afford the $43+ a month. I had no option but to message here due to app not showing in my subscriptions. Please send email address so I can send details
Thank you
LauraCrapters
Developer Response
Dear Valued Customer! Thanks for reaching out. We regret hearing that you need to cancel the subscription, but we completely understand the situation. Please do not hesitate to contact our Customer Support, who will immediately look into this. Our email address is hello@avrora.com and we'll do our best to reach you back as soon as possible. We hope that you will come back to using Avrora app in the future. Cheers!Not worth the money
Constant glitches resulting in me having to restart the app. And I’ve lost count the number of times no recordings/data has been collected despite the fact that I know for certain sounds were made. Had I known I would encounter these problems I would never have paid the exorbitant subscription fees. Very disappointed customer. I preferred the older version ‘Sleeptalk’.Show lesssleepstyle
Developer Response
Dear Valued Customer! Thank you for your review. That sounds very unfortunate. We want to extend our sincerest apologies concerning all the issues that you have faced. This is not what we want our cherished customers to experience. We kindly ask for you to write to hello@avrora.com email. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience. For now we apologize for the inconvenience this has caused and hope that you'll give us another chance. Have a great one!Great App
I love the choice of stories & sounds but most of all I normally wake up feeling better when I have used it.ThePrincessTamTam
Developer Response
Dear Valued Customer! Thank you for using our app and sharing your feedback. We are pleased that you enjoy our app and love the choice of stories and sounds. We always like to hear such feedback from our customers. Thank you for being our customer, and we appreciate you being involved!Amazing App !
I never write reviews for things… but this app has been SUCH a useful tool for me to sleep that I felt compelled to let everyone know about it. I messed around with all the different options on this app to craft the PERFECT sleep ritual for me and I haven’t gone back to anything else since. I’ve downloaded this app on 3 different phones in the past, so it’s safe to say this app is a staple for me !Show lesssugapurpp
ITS A SCAM DO NOT BUY
*UPDATE* I read your response and have emailed the email address you provided and have had NO RESPONSE, which indicates even more that this company IS A SCAM. ITS A SCAM!!! THEY TOOK MY MONEY then tried to charge me again saying I haven’t paid. The transaction is on my bank account list. I’ve researched everywhere trying to find how to delete the trial period (which is what I paid for) and there’s no contact details on who I can talk to and there’s no information on how to cancel the subscription. DO NOT BUY!!! ITS A SCAM!!Show lessSteele.Cassidy
Developer Response
Dear Valued Customer! Thank you for your feedback and we are deeply sorry for the inconvenience! We totally feel your disappointment and want to improve your impression about Avrora! Please contact us via email at hello@avrora.com so we could look into the matter more thoroughly. We can't wait to help you!Don’t purchase if you switch phones
I had a Samsung and purchased the premium subscriptions. When I got my iPhone I was unable to sign in. I sent an email and their reply was that they don’t have a way to honour my
Premium membership that I bought with my Samsung. Money grab!goodtimes999
Developer Response
Dear Valued Customer! We really appreciate you taking the time out to share your experience with us! We would like to analyze the matter that you informed us about and try to find out what can be done to resolve it. Could you please get in touch with us at hello@avrora.com and give us another chance to improve your experience?Great App!
Hi. I suffer from chronic insomnia. Ive tried EVERYTHING I could think of. Including this app. It works as well as it can. Obviously since I was not properly treated fast enough my insomnia became chronic. (When something becomes chronic it means that it will last a long time. Possibly a lifetime. A little trouble sleeping here and there is normal after a rough day.)It helps quite a lot with my sleeping problems. Overall I see a lot of people saying they got scammed. I personally don’t want to spend my money on this app. (Or any app at all) So I do not have the membership at all. Yes you can use this app without a membership or free trial if anyone is wondering. The only problem I have encountered is that the alarm doesn’t go off. Im not sure why. It may just be my phone. Or it may be the app. Overall great app. I would recommend anyone with a sleeping disorder or just some trouble falling asleep. I hope you have an awesome night’s sleep! Good night! 𓅓
🅿︎.🆂.I would also recommend a sound machine or a fan if you don’t like complete silence while you are trying to sleep. Have a great night or day!Show lessNemo263
Developer Response
Dear Valued Customer! We appreciate you taking the time to share your experience with us. We are happy to know that the app helps you with sleeping problems. However, as to the alarm issue you have faced, we would like to know more to help you enjoy the application in full. In case you may share additional comments or concerns regarding the alarm issue or the app itself, feel free to reach us out via hello@avrora.com email. We are always ready to provide you with the assistance required. Look forward to your email, and we wish you nothing but a healthy sleep!Don’t recommend
This app was good the first night I used it and worked perfectly - recording what I did in my sleep ect.
Then after that it would just get out of the app when ever I put my phone down to start going to sleep. Don’t recommend waisting your money on an app that doesn’t work.ejkvm
Developer Response
Dear Valued Customer! We are deeply sorry to hear that the application's snore & voice tracking feature did not work correctly, making the app of no use to you. However, we want to make it right. In order to use snore & voice tracking feature, simply update the app to the latest version, navigate to "ritual" section at the bottom of your screen and activate the checkbox "snore & voice tracking". From your side, you may enable/disable any other options like "breathing", "story & meditation", "calming sound", or "smart alarm". After that, simply press the "Start" button at the bottom of your screen. Also, in case you are willing to share any additional information regarding difficulties while using the app, please, reach us out to hello@avrora.com email. Our customer care experts are always ready to help! Once again, we are terribly sorry to hear about your unfortunate experience with us, however, we’ll do our best to ensure a satisfactory one in the future. We truly hope you give us one more chance as we are trying to make a better product that meets everyone's expectations. Look forward to your email, and we wish you nothing but a lovely day!Great app!!
Love this app, the meditation has helped me with my sleep schedule, I would go to sleep at 2 am but now I go to bed at 12pm. All of the sounds are extremely calming with a big variety to choose from!bjjcghccgjkkbhf
Developer Response
Dear Valued Customer! We couldn't imagine a better review to read, and we are happy to hear that the app helps you fall asleep and feel relaxed. Also, it is a pleasure to know that we are able to provide you with the product that you enjoy using. Thanks for being our loyal customer and writing this awesome review. We wish you nothing but a healthy sleep!It’s a scam
I gave this app a try one night and I didn’t like it and half the features didn’t even work so I cancelled my subscription. A week later the company took the money out of my account so I emailed them politely letting them know of the issue and requesting a refund considering I no longer used their service. They made no effort to refund me my money and instead tried to sell me their product and get me to sign back up to use their app… total scam and I’m incredibly disappointed that I wasn’t ever compensated for the money they took.Show lessMaddiee433
Developer Response
Dear Valued Customer! Thanks for the detailed review! We appreciate it! Please accept our apologies for the situation you faced and give us one last chance to make it right! We are waiting for your email at hello@avrora.com and look forward to changing your mind about the product.
