I HATE THIS APP SM
Response from developer
Hello and thank you for your feedback. It appears we could do a better job in training our new users. You absolutely do not have to complete the breathing exercises if you choose not too. All sounds can be configured into a sleep sequence (ritual) or can be played independently through our library option. You can also preview all sounds prior to setting in a ritual. I also likely would not select the rain forest as part of my sleep ritual, but maybe as a stand-alone listen to help me relax. There are hundreds of ways to configure Avrora to work in a way that best suits each individual's preference. We are sorry to hear that the app did not work for your needs.
Problems
Response from developer
Dear Valued Customer! We apologize for the inconvenience you and your girlfriend have experienced. Please contact our support team at hello@avrora.com with the details of the issue, including the purchase information. We will investigate this matter promptly to ensure that the lifetime subscription is restored. Thank you for bringing this to our attention.
The app doesn’t work?
Response from developer
Dear Valued Customer! We appreciate you taking the time to review our product and giving it 4-stars despite the issue you’ve experienced. We're sorry to hear that you've had this difficulty. This is certainly not the experience we want our users to have. It seems like there could be a technical problem or a potential software glitch. We recommend trying to update your software or reinstalling the application, if possible. However, we understand that different circumstances might require different solutions, so we kindly urge you to contact our customer service team at hello@avrora.com at your earliest convenience. They are eager to assist you in resolving this issue. We value your patronage and our team is dedicated to providing you with the best user experience.
Rating
Response from developer
Dear Quillian, Thank you for being our customer and sharing your feedback with us. We are glad you love the Avrora app after all our intention is to make all of our users satisfied with the service. Please know that our app developers are actively looking at feedback to drive their decision-making when making improvements to the app so they will be grateful to you for your input. If you have any other questions, concerns, or suggestions, please contact support at hello@avrora.com.
I like it!
Response from developer
Dear Valued Customer, thank you for downloading our Avrora Sleep Booster app. We strive to make it the best and easiest app out there and the way we do that is by listening to our users' experiences. Your feedback regarding the subscription cost will be definitely passed on to our Product team. Do reach out to us for any suggestions or queries. We are available at hello@avrora.com. Thank you again for the positive rating and we hope you continue to enjoy your time on the app :)
Bug Issues
Having issues with meditation
Response from developer
Dear Valued Customer! Thank you for using our app and sharing your review. Any feedback about the app experience is really helpful to us. Our team would like to investigate this for you. Would you mind reaching out to us at hello@avrora.com, so we can take a closer look? Looking forward to hearing from you soon. Thank you once again for caring and helping to make our app awesome. Have a great day ahead!
Great!
GREAT!!😁💤😴
Response from developer
Dear Valued Customer! We love hearing from our loyal customers and appreciate the great feedback! Our team is very happy to hear our Avrora app helps you to sleep. Thanks for pointing out our cool features like personal smart alarm, snore tracker & recorder, a whole bunch of various nature calming sounds, various stories, diverse kinds of breathing sessions and other. We truly appreciate your feedback and we wouldn't be growing without customers like yourself who support us. Please know that our app developers are actively looking at feedback to drive their decision-making when introducing improvements to the app. If you have any other questions, concerns, or suggestions, please contact support at the hello@avrora.com email address. We are available 24/7. Thank you for using our app and we wish you all the best!
This ain’t clickbait
Response from developer
Dear Valued Customer! Thank you so much for sharing with us your experience with the app! We're glad to hear that our app helps you to fall asleep. Thank you for choosing our app. We wish you and your loved ones all the best.