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Please help
My incoming calls are not registering at all, it shows I’m available, but it will not let me actually answer the callsVdiddy9
No voicemail option
Voicemail option is necessary for a phone system which I can’t find it in the app.Lucky_Wu
Worst phone service ever and app
My company of also around 300 employees just got Talk Desk app and phone and it’s awful. The services are a mess. It doesn’t tell us when calls are missed , no voicemails, and it doesn’t have the ability to ring from the click to dial to a cell phone when employees are all remote. Lastly you can’t get a call in when you are on the phone - even the 80s had call waiting. It’s been a month and it’s hurting our sales rep business. Our previous service was way better.Show lessDJ TFM
Developer Response
Hi DJ TFM, We're sorry to hear about your struggles. The current feature set of the application allows you to consult your missed calls using the Activity tab, you also have a specific tab thats shows only the missed calls. We care about your feedback and are working on improvements to the experience, including the ability to access Voicemails — which should be made available soon. Thank you.Useless App
My company switched to Talkdesk and this app is terrible. You can’t even check voicemail on the app and their support team & development team never have answers for anything. Switching to this phone provider was a mistake.Chikenfingersub
Developer Response
Hi Chikenfingersub, We're sorry to hear about your struggles. We care about your feedback and are working on improvements to the experience, including the ability to access Voicemails — which should be made available soon. Thank you.Wish I could use it...
Chained to my desk because I cannot sign in to this app no matter what I do. Wish it worked.Wunderhund
Developer Response
We're sorry to hear about your sign-in struggles. We recommend first contacting your organization's Admin to ensure the Talkdesk Mobile Agent app has been enabled. If the app is enabled and the log-in problem persists, please contact Talksdesk Customer Support so we can provide more hands-on help.easy to use!
i enjoy talkdesk. i think it is very easy to use and super helpful. the only things i would change is adding the ability to see voicemails in the app, and i can’t figure out if you’re able to transfer calls to other agents through the app. that would be nice!!kcbooth
Developer Response
Thanks for taking the time to review — we're happy to hear about your experience! Transfer functionality is in the works and coming soon; please stay tuned and remember to keep your app updated in order to take advantage of all our latest innovations!No conference call option
It would be nice to conference call with the mobile appDonhuk
Developer Response
Thank you for the suggestion! We are currently working on conference capabilities. Please stay tuned and always remember to keep your app updated in order to take advantage of our latest innovations!Worst Business App for Outside Sales People
Our company of 300 employees recently switched over to Talkdesk from Dialpad. Worst decision ever. For outside sales reps the app is almost completely useless. I get redirected unknown numbers all the time, there’s little no UI/UX on the app itself so good luck doing anything within the app, the outbound ringer is beyond annoying, and the list goes on and on. There are numerous free apps that are better. I’ve voiced my concerns but will now need to formally file an IT concern as it genders my ability to do my job.Show lessTylerSellers
Developer Response
We're sorry to hear that your experience has been unpleasant. Please note that we take all feedback seriously and continue to make improvements. Our most recent update included several improvements to the user experience and more useful features are coming in the next two weeks. Make sure to update the app to get access to new features. In the meantime, we've shared the other issues you mentioned with our engineering team. If you're still experiencing any problems, please contact Customer Support so we can help work through them.Stay far away from this company
This app has almost zero functionality. The sales team promised that they had a mobile and so I expected something at least comparable to Ring Central - where we could text, see voicemails, see our contacts in Salesforce, see a lengthy call history, or at least the last 10 calls, and be able to disposition calls. There hasnt been one single new feature or new functionality added since the first release of the app and yet the sales team promised frequent updates and the best phone software of any company. The sales team lied about everything and I am not exaggerating. They give away $25 amazon cards to anyone who will write a positive review in order to hide the bad reviews but look for them - they are correct. The thing I am most angry about? They forced a 3 year contract on us while promising that if we were not happy we could cancel. When they finally let us on the mobile app, we tried to cancel because the app did not let our salespeople text our customers or see voicemails or call history, Andrew they became VERY mean and threatening. It is critical that we have those two functions and it has been almost a year and not one single update. They must have the slowest developers in the world. And yes, it logs you out all of the time so you miss your calls. We were conned.Show lessvictim of rudeness
Developer Response
Thanks for taking the time to share your feedback. We value our customers and want to make sure they're well supported; please reach out to your Customer Success Manager so we can better understand what happened and how we can help make your experience with Talkdesk better. We also wanted to make you aware of the new features in our app. We've added the ability to disposition a call and see local call history — simply update the app to access this functionality. We'll continue working hard to introduce new features and improvements regularly.Keeps logging me out
Need to sign in every time I use the appnickname90333
Developer Response
Thanks for sharing your logout issue with us; in our recent update, we released improvements that should help resolve this. If you're still experiencing problems, please reach out to Talkdesk Customer Support, so we can provide more hands-on help.
