Outdoorsy User Reviews

Outdoorsy - Rent an RV

Outdoorsy, Inc

Travel

Reviews Summary

Positive highlights

🤩

This app hasAwesome adventure options

🌟

This app hasGreat rental experience for some users

🔍

This app hasUseful service for finding RV rentals

Negative highlights

🚨

This app hasUnreliable owners who cancel at the last minute

🤖

This app hasBuggy app with glitches and issues

❌

This app hasLack of transparency and accountability from Outdoorsy

🤬

This app hasTerrible customer service and unresponsive support

💰

This app hasOverpriced rentals with hidden fees

🚫

This app hasDifficulty verifying driver's license and booking rentals

🕸️

This app hasOutdated or inaccurate rental availability information

🤑

This app hasShady business practices and potential scams

🧟‍♂️

This app hasAggressive marketing tactics and spammy messages

🔒

This app hasLack of protection for renters in case of issues or damages

Top reviews

Most RecentHighest RatedLowest Rated

Not working

The app is not working. It forces Touch ID activation when trying to log in with password, then won’t let me login either way. Says I tried too many times, and to try again later. The site works fine.

Justine_K

6 months ago

Questionable owners

Been trying to book an RV for weeks but no one replies. Last year was easy and this year, what happened? Multiple reservations expired.

Edited: a friend of mine used it to rent an RV. Not only the owner was racist but with very minor damages, he was charged 1000$ and Outdoorsy’s internal insurance didn’t help much. Be careful.

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Jpremillard

10 months ago

Rip Off ruined the family vacation

We booked through the site, money taken out everything good to go. Then 6days before we leave for a vacation camp site that you have to book a year in advance we get a cancellation notice from the person and outdoorsy takes 5-10 days to refund your money. We try and book another camper and turns out it was available on their site but booked on a different site. They took money out again. Tried to book another camper and money was again taken out of our account. Now we are almost a total of $3500 out of our account and still no camper to rent and 3days till we are supposed to be there. They have completely screwed up this vacation and are a complete rip-off scam. DO NOT BOOK OR USE THIS SITE. I will not take down this until we get our money back. I’d give negative stars if possible

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vvsjjd

a year ago

Response from developer

Hi there, I'm so sorry to hear that your booking was canceled by the host. This is absolutely not the intended outcome we'd prefer our guests to have with Outdoorsy. I know how disappointed and frustrated you must be, and I'd love the opportunity to investigate this further to see if we can make this right. I'm unable to locate your user account with the information provided here, so please feel free to email me directly at experience@outdoorsy.com with "Attn: Jaime" as the subject. Again, I deeply apologize for the poor experience, but thank you for taking the time to share your feedback with us.

Doesn’t work

Doesn’t even let me make a account

emily caven

a year ago

got renters number!

junk app will freeze while attempting to message the renter every time.
you’ll most definitely need to get the unit owners phone number in case issues arise or you’re on your own to figure it out.

chewie427

a year ago

Buggy

Devs: The app keep freezing while I try reply to messages. I get 3 lines in and the app freezes, I have to force close app and reopen it. The app never keeps me logged in either, have to sign in every single time.

the_zim

a year ago

The app is not working

I have rented using the Outdoorsy platform for the last six years and had a wonderful experience every time with the exception of one rental which was due to the owner of the RV and had nothing to do with Outdoorsy. As a matter of fact, when I addressed the issues with Outdoorsy, they made notes in their file and encouraged me to come back to them if I could not resolve the issue with the owner. Currently, when I open the app face ID is not an option and I am forced to log in each and every time. This is time consuming and very aggravating. I am trying to change the dates of my trip, and when I select the option to do that, the app freezes and will not allow me to do so. I have reached out to the owner, and she has sent a date change to me. When I try to confirm the change, the app freezes, and forces me to close it. Pease address these issues soon.

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Lablover2740

a year ago

Response from developer

Hi there, I'm sorry to hear you had a less-than-perfect experience with our app. Upon review, it appears that our Customer Experience Specialist reached out to you to troubleshoot the issues. If you still encounter issues or need assistance, please feel free to reach our 24/7 Customer Support via chat or by calling 877-723-7232. You can also update your app to the latest version, version 4.2.9. Thanks for your feedback.

Poor customer service. Over charged. Problems with the app

We booked an RV and paid for it to be delivered and picked up. Despite paying for the deliver option, Outdoorsy charged us $45.00 for roadside assistance. I attempted to resolve it with Outdoorsy through the app 3 times. The first time I chose the email method, waited a week and still received no response. The 2nd time I went through chat in the app. The operator, Jimena D., indicated they were getting help from their support team and needed a few minutes. I continued to wait. Eventually the operator just left the chat. For my 3rd attempt I went through the chat and waiting again for an operator. This time I got Darl. Darl acknowledged that charging me for roadside was an error but refused to refund it. Next year we’ll be trying one of the other rental companies.

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ColleenofAlta

2 years ago

Waste of Time

What a train wreck of a first use of this platform. I wanted to book a towable camper, and was excited about how easy it seemed; right up until I finished booking. I shortly thereafter get a message that the dates I had selected were not available, the host didn’t update their calendar. So I reach out to support, hoping to have them adjust my booking to a different host that would meet the need - since I didn’t have enough money to be able to pay a second full rental, and I had already been charged in full for the now unavailable rental; then spend almost two hours on hold, to be told “just use a different account to book”.

First time, last time, no time. Find another option, this platform will not provide support or fix anything when irresponsible hosts can’t be bothered to keep their schedules up to date.

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Allofthenopes

2 years ago

Response from developer

Hi there, I'm so sorry to hear that you had this poor experience, but thanks so much for bringing this to our attention. This is most definitely not the intended outcome we'd prefer our guests to have. I'd love to investigate this further on my end, but I'm unable to locate your user account based on the information provided here. Please feel free to email me directly at experience@outdoorsy.com with "Attn: Jaime" in the subject line, and I'll be glad to look into this further and take steps to ensure this isn't an issue moving forward. Thank you again for letting us know about this negative experience.

Ridiculous. Repeat “deposit” charges MONTHLY.

We traveled in November 2022. Deposit withdrawn and returned as expected. December 2022, exactly one month after our trip, outdoorsy placed another (unexpected) hold on my card. For the same amount as the initial deposit. Absolutely no way to reach anyone in customer service. Ended up having to go through my bank to dispute the charge, cancel my card and get a new one. Thankfully the charge did fall off. But what a hassle!
I Just got notification that Outdoorsy attempted to charge my card again! For a third time! Still no way to get ahold of anyone for assistance.
This is the first time I’ve ft the need to write an app review. I strongly suggest looking elsewhere! Strange business practices and ZERO customer service availability/options.

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KuzcosButler

2 years ago

Response from developer

Hi there, thanks for sharing your feedback. I'm sincerely sorry to hear you had such a frustrating experience. Our Customer Support is available 24/7 via email, chat, and phone at 877-723-7232. I'd love the opportunity to investigate your feedback further; however, I'm unable to locate your account with the information available here. Please contact me directly at experience@outdoorsy.com with ATTN: DALE in the subject line. I look forward to hearing from you soon.