Horrible customer support
We had faulty stairs with our rented RV since the beginning of our trip. We first noticed this on our first day after a couple had pointed out our stairs were deployed (not automatically retracted) as we were driving around a parking lot. Every time I would start the RV I would double check they were retracted but sure enough they deployed again while driving. We hit a bump and it quickly became a mangled mess. I explained the situation to the owner and he immediately relayed how they just replaced the motor on it / have had problems with those stairs. He said I wouldn’t be charged for it but as soon as I returned it my $1,000 deposit was claimed. I screenshot the owner’s admission of the faulty stairs, which was from part of Outdoorsy’s own chat feature, yet they still haven’t returned by deposit. The owner has claimed that they sent Outdoorsy a message to return the deposit but Outdoorsy states they never have received it. Either way, you, the costumer, have no recourse to refute deposits claims, even with clear evidence. Every rental requires a large deposit, >$1k, so I would think twice about using Outdoorsy.
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Response from developer
Hi there, I'm sincerely sorry to hear that you had a negative experience with our service. This is most definitely not the experience that we want for you. I'd love the opportunity to talk and investigate your feedback further; however, I'm unable to locate your account with the information available here. Please contact me directly at experience@outdoorsy.com with ATTN: DALE in the subject line. I look forward to hearing from you soon.
Horrible Customer Service
First time renting on here, got rear ended, was not at fault. Outdoorsy charged me Deductible and the cost to repair the rear end. We provided them police reports, pictures, videos, statements, everything they need. Their communication is horrible, they will just charge your card all the Damages without your consent. We have been dealing with them for 3 months and they still don’t know how to do their jobs. They don’t know to do basic things like obtain information from DMV or the police with the proper information. It’s blows me away how lazy, unprofessional, ignorant these employees are.
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Outdoorsy Insurance Scam
My experiences with the van owner were mostly great. He was thorough, kind & responsive. While driving my rented van through a city, it appears that I damaged part of the bumper when trying to back up the trailer and van. The owner and I discussed this and he looked up the part in front of me and said the repair would be $350.
We filed the claim and Outdoorsy texted me important documents, but wouldn’t email them to me. I kept requesting copies. They sent the form via email and I was able to fill it out but I didn’t get any more information until I saw they charged my credit card for $1000 saying the deductible had to be paid on the insurance policy through them.
Somehow the cost mysteriously went up from $350 to over $1000. 🧐 I was provided no information on the process.
Outdoorsy insurance is a scam because they wanted my personal insurance policy information so that they could get reimbursed for the charges costs of repair. Why would I need to BUY Outdoorsy’s insurance POLICY IF THEY WEREN’T ACTUALLY GOING TO COVER ANYTHING AND WERE GOING TO TRY TO PUNT IT OFF ON THE INSURANCE I ALREADY CARRY? THAT DOESN’T MAKE SENSE AND THEY ARE JUST COLLECTING EXTRA MONEY.
We filed the claim and Outdoorsy texted me important documents, but wouldn’t email them to me. I kept requesting copies. They sent the form via email and I was able to fill it out but I didn’t get any more information until I saw they charged my credit card for $1000 saying the deductible had to be paid on the insurance policy through them.
Somehow the cost mysteriously went up from $350 to over $1000. 🧐 I was provided no information on the process.
Outdoorsy insurance is a scam because they wanted my personal insurance policy information so that they could get reimbursed for the charges costs of repair. Why would I need to BUY Outdoorsy’s insurance POLICY IF THEY WEREN’T ACTUALLY GOING TO COVER ANYTHING AND WERE GOING TO TRY TO PUNT IT OFF ON THE INSURANCE I ALREADY CARRY? THAT DOESN’T MAKE SENSE AND THEY ARE JUST COLLECTING EXTRA MONEY.
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Response from developer
Hi Ms. Eliz, Please accept my sincere apologies for your negative experience with our claims process. This is most definitely not the outcome we'd prefer our Guests to have. The details in your review are deeply concerning, so thank you so much for bringing this to my attention. I'd love to investigate this further, however, I'm unable to locate an account with the information provided here. If you could, please reach out to me at experience@outdoorsy.com with "ATTN: Jaime" in the subject line. I'd be grateful for the opportunity to better understand what happened and assist in any way that I can. Thanks again for taking a moment to share your feedback, and I look forward to speaking with you.
2 Stars Avoid this app
It’s a buggy app, drivers license upload doesn’t work, it does this annoying and unnecessary bar waving and flashing on the screen like it’s doing something technical, it’s not. As soon as we found a travel trailer we liked we got hit with spam, lots of it, lots of “do you want to know how I turned my 8 hour a day job into 7 figures”… No Susan I don’t, I want to rent a travel trailer. When you don’t want to hear how they got rich they stop responding to you, so then you cancel your trip because of only getting connected with scammers and spam, what does Outdoorsy do? They charge you a cancellation fee because you refused to book with one of the scammers that spam your mailbox… So avoid this app.
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Poor market place
Renting from here is a terrible experience. Hosts can cancel on you without notice at no cost to themselves, which seems to happen quite frequently. If you cancel as a guest, however, you’re stuck with several hundred dollars in service fees.
The company itself has terrible (non existent) customer service, which is ironic since basically their only job is to facilitate and help out with the transaction.
You’re better off just doing Cruise America or something where they can at least offer consistency and stability
The company itself has terrible (non existent) customer service, which is ironic since basically their only job is to facilitate and help out with the transaction.
You’re better off just doing Cruise America or something where they can at least offer consistency and stability
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Forget about the app. Just don’t use this company
This company seemed great at first. If things go wrong, initially they seem like all they want to do is help. But they do nothing to make sure the vehicle’s on their site run well or are even safe. The vehicle I rented had rusted out wheel wells, couldn’t steer well because the steering column joint was being held together with wire. The owner originally said he would give a refund, but then refused. In the dispute process through Outdoorsy, in spite of the pictures I sent they sided with the owner. Their reason for doing so was because the owner sent them a blurry copy of a safety inspection report. Problem is the year and vin on the inspection wasn’t the same as the vehicle I rented. Outdoorsy did nothing to follow up to make sure the document was legitimate. And they obviously didn’t have anyone look at the photos I sent. CVSE took one look at the photos and said the vehicle shouldn’t be on the road. I sent that info to outdoorsy, but they’ve done nothing. They offered me a quarter of what I spent for a vehicle that lasted 20km.
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App UX
The search functions of the app don’t work.
Bad Experience x2
I was very excited to try this app, as my wife and I are in the market for an RV. After two attempts, I would not recommend it.
The first round involved an Airstream rental where we booked and paid for a week for a family vacation, and committed to the 50% non-refundable cancellation policy. Unfortunately the RV owner had no such recourse, and they canceled on us without concession. We scrambled to find something else…
Round #2 - my wife booked an alternate RV and we sprung for the full delivery / setup and cleaning fee. When we arrived, the sheets were not changed and had bodily fluids on them from previous guests. Then at the end of our stay, the owner told my wife she would “release the $900 Security Deposit once you write a review.” Ashley wrote a four star review because of the above, and the owner flipped out. She documented all the pre-existing issues of her camper and told Outdoorsy we were to blame. We tried to appeal, but the Outdoorsy team seems to have forgotten about us.
Long story short, I would recommend steering clear…
The first round involved an Airstream rental where we booked and paid for a week for a family vacation, and committed to the 50% non-refundable cancellation policy. Unfortunately the RV owner had no such recourse, and they canceled on us without concession. We scrambled to find something else…
Round #2 - my wife booked an alternate RV and we sprung for the full delivery / setup and cleaning fee. When we arrived, the sheets were not changed and had bodily fluids on them from previous guests. Then at the end of our stay, the owner told my wife she would “release the $900 Security Deposit once you write a review.” Ashley wrote a four star review because of the above, and the owner flipped out. She documented all the pre-existing issues of her camper and told Outdoorsy we were to blame. We tried to appeal, but the Outdoorsy team seems to have forgotten about us.
Long story short, I would recommend steering clear…
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Does NOT uphold renters! Highway Robbery!
Ruined our entire vacation. The RV was in terrible condition, and unsafe for driving. The owner renting it out refused to go through all the contract documents with us, and we only discovered how unsafe the RV was after taking the keys. We immediately drove it off the lot and back on it, never taking full possession.
Outdoorsy REFUSES to uphold our claim that the RV was not road worthy. On top of keeping our money, they never got back to us on a timely manner, and I’ve had to escalate this to my credit card company.
Avoid these guys, you would be way better off renting your RV from a dealership that stands behind their equipment rentals. This place is a scam and a complete ripoff. I’ll be following up with the BBB and small claims court.
Outdoorsy REFUSES to uphold our claim that the RV was not road worthy. On top of keeping our money, they never got back to us on a timely manner, and I’ve had to escalate this to my credit card company.
Avoid these guys, you would be way better off renting your RV from a dealership that stands behind their equipment rentals. This place is a scam and a complete ripoff. I’ll be following up with the BBB and small claims court.
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Pricing is absurd
The app itself is really nicely laid out and functions well. The pricing is absolutely insane. Expensive, yes. If people are willing to pay these prices, fine. But when you show a price at $120 a night for a tow behind camper X2 nights and the total comes up to be $482 is simply bonkers. Double the price from what the nightly rental is?! Why not have the nightly prices reflect what the actual total will end up being. Whether that be the fees of the owner, the app. Sure leave taxes off til the end, that’s fine. Everyone expects taxes and has an idea of what that will be.
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