Lack of transparency in their service and lack of accountability for bad RV owners
We rented an RV 6 months ago and the owners did not cancel on us but ghosted us completely. They never showed up at the designated pickup time and left us hanging for an hour. They didn’t even bother canceling ans never provided an explanation or apology. While this issue is not Outdoorsy’s fault, they will no allow us to leave a review explaining what happened, and they won’t remove them from Ourdoorsy. So any new prospective renters are not able to find this out before they rent. There is a automatic review populated that says they canceled but that is not accurate. It took many emails before we were offered to be reimbursed for our campsite we could not cancel as we were canceled on the day of our trip. Outdoorsy offered us an apology but I wish I had been able to see details of reviews like this before booking. Seems super shady to not be transparent and protect their customers.
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Response from developer
Hi there! Your review is very concerning, so thank you for your feedback. This is certainly not the experience that we want our renters to have. Please contact our 24/7 Customer Support by calling 1-877-723-7232, or email us at support@outdoorsy.com so we can look into this further. Thank you for bringing this to our attention.
Do Not Use This Service!
This is an Air BnB for RV’s, however the company does a terrible job of making sure that the owners are legit. We planned a vacation and reserved an RV 5 months before the trip. The day we were supposed to pick up the RV, the owners did not show up and were unreachable by us and by Outdoorsy.
I understand that the company doesn’t have control over owners doing this, but you’d think that Outdoorsy would not let that owner continue to rent out their RV, but they do. We found out after some investigation that this owner has done this before also! Getting our money back took several calls and emails but eventually we did get reimbursed. The money lost on the camp site, we’re still dealing with.
If you want to rent an RV, go through a reputable company, in my opinion Outdoorsy is just a money grab with no actually vetting of owners. It’s possible that you will have no issues and things will turn out fine, but you’re taking a gamble using them.
I understand that the company doesn’t have control over owners doing this, but you’d think that Outdoorsy would not let that owner continue to rent out their RV, but they do. We found out after some investigation that this owner has done this before also! Getting our money back took several calls and emails but eventually we did get reimbursed. The money lost on the camp site, we’re still dealing with.
If you want to rent an RV, go through a reputable company, in my opinion Outdoorsy is just a money grab with no actually vetting of owners. It’s possible that you will have no issues and things will turn out fine, but you’re taking a gamble using them.
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Response from developer
Hi there! Thanks for the feedback. I am extremely saddened to hear about your experience. This is certainly not the experience that we want for our renters to have. Please contact our 24/7 Customer Support by calling 1-877-723-7232 or email us at support@outdoorsy.com so we can look into this further. Thank you for bringing this to our attention.
App not functioning properly
I have been trying to book a reservation for 2 weeks. Every time I request one, either I get a message from the owner saying they are not available, they updated the app but still shows their trailer or the owner does not reply at all and the requests keep expiring. Also, I tried to verify my license 3x, it tells me that I’m verified, then an hour later, it wants me to verify again and redo the entire process again. It’s inaccurate when it comes to which trailers are available. Don’t waste your time with this app. It used to be so good about a year ago, not sure what happened in the last several months.
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Shady RV Owner
This is basically AirBnB for RVs. Unfortunately, if you hook up with a shady owner (as we did), Outdoorsy doesn’t help much in resolving disputes. We planned an 18-day anniversary trip. Unfortunately, trailer came with a non working electric hookup (obviously damaged) and no spare tire. We had to replace both before leaving on our trip. CO2 alarm kept going off in the middle of the night forcing us to turn off propane, which we paid the owner $50 for. We came home early due to several sleepless nights due to CO2 alarm. Owner gave NO consideration for problems. Outdoorsy made a token effort, but our costs were not reimbursed. We won’t do this again.
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SCAMMERS
Let’s not block customers with REAL reviews & REAL problems.
It’s bad for business.
Seeings as how I had a review up and it was removed….
Let me add it again….
I was charged twice for the security deposit. When I brought it to Outdoorsy’s attention they told me too bad not only did the double charge and then keep my money, they also had more than SEVEN “customer service” members email me to say the EXACT same thing “check with your bank”….. I have an amazing bank, so much so, that THEY are the ones who brought this scam to my attention. Outdoorsy asked for proof. I sent it. Still NOT ONE DOLLAR has been returned to me.
I’ve filed a complaint with the government, my bank, & outdoorsy. We all know outdoorsy won’t do a thing to help. Maybe enough complaints on the site ReportFraud((dot))ftc((dot))gov will have their site shut down. I picked outdoorsy over RVShare because of the lower rates. Huge mistake that was. They’re scammers & use overseas for their customer service. Which is why they are of NO help. Do NOT use this scamming site/app!!!!
It’s bad for business.
Seeings as how I had a review up and it was removed….
Let me add it again….
I was charged twice for the security deposit. When I brought it to Outdoorsy’s attention they told me too bad not only did the double charge and then keep my money, they also had more than SEVEN “customer service” members email me to say the EXACT same thing “check with your bank”….. I have an amazing bank, so much so, that THEY are the ones who brought this scam to my attention. Outdoorsy asked for proof. I sent it. Still NOT ONE DOLLAR has been returned to me.
I’ve filed a complaint with the government, my bank, & outdoorsy. We all know outdoorsy won’t do a thing to help. Maybe enough complaints on the site ReportFraud((dot))ftc((dot))gov will have their site shut down. I picked outdoorsy over RVShare because of the lower rates. Huge mistake that was. They’re scammers & use overseas for their customer service. Which is why they are of NO help. Do NOT use this scamming site/app!!!!
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Roadside assistance is blatant false advertising
When I encountered an issue with a rental, I tried contacting roadside assistance and spent the entire day trying to get in touch with them. I didn’t hear back until the trip was over 3 months later. When I emailed them how disappointed I was that the trip was ruined and that the additional fees they charged me was a result of not being able to get in contact with road side assistance, they never replied. I had to submit a chargeback with my bank since they never replied to my emails or worked with me to resolve the issue. Now I find out I’ve been banned from the platform. Stay far away, I wouldn’t be surprised if they are manipulating the reviews on the App Store.
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Annoying form when creating an account
Installed the app and set up an account first thing. I create with an email bc I don’t need to give Outdoorsy my social media login. Enter my name and email address then discover that the password field makes the keyboard pop up over the field so I can’t see the field any longer. That also means I can’t paste a password from my password manager into it. Very annoying bc some developer didn’t make it possible to scroll the form. So, my first impression of the app is being annoyed at the interface. Now I have to remember some poorly constructed password that isn’t nearly as complex as what my password manager would create.
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Good rental, but buggy app
I just finished my first rental and it overall went well. The entire rental experience both on the web and in the app is pretty buggy and a little scary tbh. I’m apprehensive about using again because if I had damage it seems like it would be a nightmare to deal with outdoorsy. Lots of bugs searching for rentals as well as checking out and in. Seems like a low budget startup right now and a little risky for everyone in the marketplace. I feel just lucky nothing bad happened during the rental process because it definitely didn’t feel like a trustworthy experience.
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DO NOT RENT OR LIST YOUR RV WITH THEM
I’ll start by saying that I’m a business attorney and am adept at resolving disputes amicably and fairly.
Outdoorsy’s policies and tactics are blatantly unethical.
Their insurance requires claim submission within 48 hours, which basically means it only covers accidents. 90% of damage from RV rentals is not discovered immediately; it’s usually the next time you drive/use it.
We had a renter put gas in a Diesel engine, which could have totaled out $95,000 class B Van. We didn’t discover it for about 2 weeks, because it’s not apparent sitting in the driveway.
We did catch it early enough to do the repairs ourselves (5 hours and $360). When they refused reimbursement because it wasn’t submitted within 48 hours, I started posting reviews to let owners and renters know about the risks of renting from this company.
They promptly reached out and offered me a $360 credit. I re-listed the RV, planning on one singular rental to get the credit.
THEY HAVE HIDDEN MY LISTING. When I search from any other computer, my listing does not come up (which explains why I haven’t gotten a single rental request when I normally get 2-3 per week).
I will be suing them. DO NOT TRUST THEM, they are unethical as any company can be.
Outdoorsy’s policies and tactics are blatantly unethical.
Their insurance requires claim submission within 48 hours, which basically means it only covers accidents. 90% of damage from RV rentals is not discovered immediately; it’s usually the next time you drive/use it.
We had a renter put gas in a Diesel engine, which could have totaled out $95,000 class B Van. We didn’t discover it for about 2 weeks, because it’s not apparent sitting in the driveway.
We did catch it early enough to do the repairs ourselves (5 hours and $360). When they refused reimbursement because it wasn’t submitted within 48 hours, I started posting reviews to let owners and renters know about the risks of renting from this company.
They promptly reached out and offered me a $360 credit. I re-listed the RV, planning on one singular rental to get the credit.
THEY HAVE HIDDEN MY LISTING. When I search from any other computer, my listing does not come up (which explains why I haven’t gotten a single rental request when I normally get 2-3 per week).
I will be suing them. DO NOT TRUST THEM, they are unethical as any company can be.
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Response from developer
Hi there! We are sincerely sorry to hear about your experience. This is certainly not the experience that we want for you. Please contact our 24/7 Customer Support by calling 1-877-723-7232 or email us at support@outdoorsy.com so we can look into this for you. Thanks for your feedback.
Complete Scam of a Company
Outdoorsy charged us $150 a day to have an insurance policy that clearly states roadside assistance is available 24/7. Our van broke down in Wyoming in February when it was -22F outside and after 22 hours of trying to deal with their emergency service department they WOULD NOT TOW US to safety. We had to use our personal AAA tow assistance to get back to town. Our trip was cut down from 7 days to 4 because the van was inoperable so we asked for a refund since the van clearly had issues and we couldn’t use it and our trip was ruined. Not only did we not get a refund, we had to pay out of pocket for a hotel and the mechanic fees and couldn’t even get back to our own car in Salt Lake City. It took weeks of back and forth trying to get at least 2 days of our rental back since we used it for half the time and was clearly inoperable and after charging us the full week rental ($2500) with ZERO assistance on the hotel/mechanic 5 weeks later they CHARGED US $1700 for the van breaking and delivering it back with a dead battery. Do not risk renting from this app, they will literally leave you in the freezing cold to die and then charge you the full price PLUS the mechanic fees and likely more while the owner pays NOTHING for the van they own and are required to maintain. Absolutely ridiculous and will never use this scam of a company again. Don’t make our same mistake.
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Response from developer
Hi there! Thanks for your feedback. We are so sad to hear about your experience. We would love for the opportunity to see what happened here. Please feel free to reach our 24/7 Customer Support via support@outdoorsy.com or by calling 1-877-723-7232.
