If something happens, good luck!!
We had a popped tire on the trip in the middle of nowhere. We got the tire replaced with the correct size. We are waiting for our money back still. We brought our children and there were some scratches and the owners wanted the whole upholstery replaced. We had to go to a mediator to talk about this. Kind of ridiculous. Outdoorsy has been silent throughout this whole process. If something happens during the trip, Outdoorsy will be completely silent and have their outsourced lawyers take care of things. They distance themselves as much as they can. I won’t recommend outdoorsy to anyone because their processes feel like I am part of a scam.
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Cannot see confirmed trips on app
When on the app version I cannot see my messages or confirmed trips.
I can only view this information on the website.
Needs to be fixed.
I can only view this information on the website.
Needs to be fixed.
No accountability
The motor home we rented broke down and no one helped. Be careful using this app.
Age
Maybe include you have to be 25+ years old to actually book
Don’t use this app/ service. Complete rip off
I rarely post negative reviews. In this case it was so bad I exhausted all options but to post a negative review and warn you not to use this service. Similar to AirBnB , outdoorsy is for RV rentals. I rented an RV for 3 weeks and the trip was fine. Then once I turned in the RV the problems started. There was a ding in the windshield that was caused by a bird hitting the windshield. The owner wanted to charge me $800 for a new windshield. I called Safelight and they could do the repair for $200. Second of all if you rented an AirBNB or rental car and the windshield chipped they wouldn’t charge you for a new window. Second is the support in the bed frame broke. Mind you we Never slept in the RV we only used it for transportation to our AirBnB and used hotels along the way. I laid down down at a rest stop since I was doing the driving and it cost me $300 because they are making me pay for that too. I am only 195 pounds so it’s not like I am grossly overweight or anything. Also I never received an estimate they just charged. Complete rip-off as I spent $4k for my rental and now they are trying to charge another $1200. I will never use the app again and I recommend you steer clear and rent from Cruise America or a local RV company where they are more accommodating. Please don’t make the same mistake I did. Steer clear of this App. It is NOT AirBnB for RVs.
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Response from developer
Hi there. Your review is very concerning, so thank you for your feedback. This is certainly not the experience that we want our customers to have. Please contact our 24/7 Customer Support by calling 1-877-723-7232, or email us at support@outdoorsy.com so we can look into this further. Thank you for bringing this to our attention
BEWARE!!! Dirty Business!!!
If you are new, beware!!! If you are learning how to use this app, new to RV’ing, if you book a trailer and want to talk to the owner before you confirm your reservation, you will lose hundreds of dollars on your deposit. I had an owner talking to me. The reservation was pending so I could confirm some details with the owner. If the reservation is pending, you are not committed to anything yet. Owner and I were going back and forth to confirm their trailer would work for me. As soon as we both confirmed it would not, she accepted my my booking and I lost $800!!! Run!! Use another competitors app. These guys are dirty!!
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Non stop text message solicitations
Totally invasive. Non stop emails and sms. There is no way to turn it off. Be prepared to be bombarded. It’s ridiculous. I would advise this app if humanly possible.
Horrible Customer Support
I have rented from many private owners in the past. Recently my previous rentals have been booked. I tried this site only to find 99% of owners do not respond. When I finally found one who did he was very nice and accomodating.
Unfortunately I had to cancel the trip due to a change in my schedule. I called customer support and spoke to Lorena. She was beyond rude and would not honor their printed cancellation policy. She said it was a glitch on the Outdoorsy website and they wouldn't honor it. Why is it my problem your website had a glitch?
RUN! RUN from this site and use one of the reputable websites for RV rentals. RVShare and others are significantly better!
Unfortunately I had to cancel the trip due to a change in my schedule. I called customer support and spoke to Lorena. She was beyond rude and would not honor their printed cancellation policy. She said it was a glitch on the Outdoorsy website and they wouldn't honor it. Why is it my problem your website had a glitch?
RUN! RUN from this site and use one of the reputable websites for RV rentals. RVShare and others are significantly better!
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IMPORTANT WARNING!!! READ BEFORE USING OUTDOORSY!!!
I had a horrible experience with my recent rental through Outdoorsy. I booked an RV that advertised a full refund policy. Upon finding out that the seatbelt was not safe for my children, I cancelled my booking just a few days later (and several months before the trip). I waited and waited for months to get refunded. The owner refused to refund regardless of his advertised policy and Outdoorsy did nothing about it and did not help follow up with the owner about the falsely advertised refund policy. The owner is still operating normally and still advertises the same policy even though he’s proven he will not honor it. I tried disputing my credit charges but my credit card company couldn’t get the money back because this was deemed a “legitimate booking” even though service was never rendered. Outdoorsy kept telling me that they don’t process the refund and I had to work with the owner directly. Outdoorsy obviously cares more about its recurring revenue from owners posting on their site than the integrity of information advertised on their website. You should not collect any service fee from us if you’re not going to provide any sort of “service” here!! BTW - I did not even get the Outdoorsy service fee charge back either!
Be careful of scams and expect zero customer service, support or accountability from Outdoorsy. WORST EXPERIENCE EVER!
Be careful of scams and expect zero customer service, support or accountability from Outdoorsy. WORST EXPERIENCE EVER!
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Response from developer
Hi there. I'm terribly sorry to hear that you had such a negative experience. Thanks for the great feedback. We'd love to investigate this further, so please reach out to an agent 24/7 at 877-723-7232, or by email at support@outdoorsy.com so that we can dig a bit deeper into this booking for you. It sounds as if this was with a professional dealer on the platform, which does prohibit us from issuing the refund on our end. Thanks again for the feedback, and please reach out. We'd love to look into this further.
Worst of the worst
THE WORST OF THE WORST EXPERIENCE EVER! This is the worst experience ever. They use your credit card to hold you hostages. They collect your card but then disappears when it’s time to service or refund.
In order to not loose my deposits, like an hostage, I have no choice to use their services, scared to not be refunded!
In order to not loose my deposits, like an hostage, I have no choice to use their services, scared to not be refunded!
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