Leave a Review Marcus Theatres & Movie Tavern
Triple charged me for tickets - terrible app
I purchased a movie pass plus, which was a difficulty of its own. Then, once I finally got that figured out, I used the app to select seats for a move and tried to use Apple Pay – each time I did this the loading symbol would come up and eventually freeze for 5+ minutes before saying there was an issue, and I tried three times. Each time I was charged $20+ and wasn’t given a ticket. I tried a fourth time today, putting in my credit card information and it STILL didn’t work – it said I needed to put my first name into the field (which I did do). I don’t know if you let interns build this garbage app but it’s not only worthless but is actively stealing from your customer base. I hope someone from corporate see this and loses it on whoever they paid to build such an awful app, because I’m switching to AMC theaters now.Show lessDLend
Clunky & Inconvenient
I guess they created this during Covid, I just went to a Movie Tavern Theater last night and encountered this miserable app for the first time. It takes 8 clicks to get to the menu to order something, times out half the time if you shut your phone off, then you have to do 8 clicks again, taking you away from the movie you came to watch. Plus this app doesn’t let you order alcohol, doesn’t let you call your server for issues, gives you a time limit of 1 hour from the start of the movie to order food—which lead to me not ordering any food because I was watching a 3 hour movie and was unaware of the time limit. This app is trying to reinvent the wheel and failed spectacularly. There’s a reason why servers and call buttons have been a staple in restaurants for over a century.Show lessReaper_7
Frustrating to Use
You can purchase tickets with Apple Pay but not food, there is also no option to save your card so every time I go to the movies I have to enter my info to pay. The food ordering experience is also awkward, you choose a time you want your food delivered to your seat, by the time you pick all your items and pay there will be a pop up informing you your food delivery time has changed, which if you hit the wrong button your order is cancelled and you have to go through this whole process again. Why would anyone go through the trouble of ordering and then cancel their meal because the order will take five extra minutes? Then there’s the multitude of pop up ads that you have to close out to even do anything.Show lessRyan Android