Leave a Review Blue Element Mobile IL
It’s been fixed!
I’m pleasantly surprised this app is working now and I got a response from the app developer not too long after leaving a negative review. Provider search works and however it could be a little better optimized for mobile screen sizes but overall it does what it needs to do. Thank you for fixing this!Show lessOmit Shod
Developer Response
I am sorry you were experiencing an issue using the find a provider feature on the mobile app. I just wanted to reach out to you to let you know this issue has been resolved. If you are still experiencing an issue, please reach out to me at MobileHB@trustmarkbenefits.com. Sincerely, Kylene N.BUGS
I can’t even access my account with this. I reset my password, wouldn’t work. Deleted app & downloaded it again. Still nothing.vickrey3018
Developer Response
I would love to help resolve this issue for you, but need some additional information. Can you send me the userID and email address associated with your account so I can look into this issue further? Please send to: MobileHB@trustmarkbenefits.com. Sincerely, KyleneDoesn’t work
Can’t even sign in. Won’t take I’d number.TreeB61
Developer Response
I'm sorry to hear you are having an issue using our mobile app. I would like to help you resolve this issue, but need some additional information. Can you email your user ID and email address associated with your account to MobileHB@trustmarkbenefits.com so I can investigate further? Also, there is a newer version of the app available if you would like to try uninstalling and reinstalling the app. Sincerely, KyleneErrors
Attempting to use the cost estimator or attempting to find a provider only results in error messages on mobile.MowlesT82
